Room rates are pretty high

Stayed in May 2023

The room was clean and comfortable

Stayed in May 2023

its distance from the beach and lack of hotel transport to and from the beach

its proximity to several kids attractions

Stayed in May 2023

I didn't feel like I got much value from my stay. The resort offers a lot, but nothing is included with your stay. The pool is too small to accommodate the amount of people staying there, and having the bar ON THE POOL is terrible! Kids swimming next to alcohol containers, moms drinking with their babies in their hands was terrifying. My family didn't want to spend 250 dollars to get into the private beach and aquarium, so we spent our time at the $15 beach (I can bring all my stuff there, no fuzz). The one time I tried to get food from the hotel, I waited 1.5 hours to get a single, low quality pizza. When I arrived at the hotel, I was impressed by the main lobby. It's stunning. However this does not spread throughout the hotel rooms. Upper floors need remodeling, and so do the rooms: beds are very noisy, bathroom door hinges were rusty, tub faucet leaked, and coffee supplies were very shy. I get the same value from Red Roof, for a fraction of the cost. I was just very disappointed that even after paying a premium, I didn't get much more value for my money. I probably won't be staying here again.

Everything was functional

Stayed in May 2023

sink was not clean

service, amenities

Stayed in May 2023

I just wish cleaning/maid service had come to our room to give fresh towels and take the trash. they didn’t come until the day before our checkout.

loved that it was very family friendly

Stayed in May 2023

Hours for the pool and the bar should be longer and give better attention from the bar tenders

reception was very good

Stayed in May 2023

I guess it's a bit far from downtown. So you must take your car to see the peer or go to the grocery shop. There is no free water in the room (9$ bottles sold in the room). Coffee machine in the room could use an upgrade (the model leaves a bit of coffee grains in the glass) but I still think that having a coffee machine in the room is a plus rather than a minus. Centralized AC is noisy (old?) and blows directly onto our beds, so we switched it off. Windows do not open so we were lucky to not be in a very hot season.

The pyramids are great to keep you busy for a day or 2 and we enjoyed the boat tour. Every pyramid attraction is walking distance from the hotel. There are 2 restaurants inside the hotel. We only went to the one downstairs. Its simple but good and and staff is very kind. Staff is limited for waiters and I guess in the kitchen too, so you need to be a bit patient. It takes a while to get served. But this did not really bother us because we were having a good time in good company. Kids really enjoy the bouncy castle outside and the games. Indoor pool is really a great facility when it rains and during cold season. There is also an outdoor pool. Close to neighboor attractions (water games, zip line (?) And beach front. I like that the stay was inclusive of services like parking and wifi. You can connect your google comcast or your netflix to the tv. This is very convenient

Stayed in May 2023

There were no flowering shrubs and trees like they usually have. I was very disappointed. Also, the flower beds needed weeding and mulch. The pillows were too big to sleep on. They gave us 4 big pillows. They should have had 2 of them flatter. I had a very hard time going to sleep. Given these considerations, the price was way too high.

Location, view, room, cleanliness

Stayed in May 2023

Pool awesome! Free bikes terrific! Bed super comfortable

Stayed in May 2023

Dining facilities weren't very impressive and seemed a little overpriced.

The pool and hot tub were very nice, poolside was spacious and perfect for relaxation! Rooms were very nice with a great view of the Offatts Bayou! The grounds were well kept, felt safe to walk around.

Stayed in May 2023

we stayed on a Thursday-Saturday and we’re disappointed the pool bar and restaurant weren’t open until Friday night

beautiful hotel, very clean!

Stayed in April 2023

everything is great 👍

Stayed in April 2023

Some of the breakfast food wasn't to great and it was a little difficult finding my way around but we got to where we needed to be.

Everything was clean and most of the people was helpful.

Stayed in April 2023

No microwave...no free breakfast...the water to Spencer..no view in the room...

Entertainment..was good

Stayed in April 2023

Vending machines were empty or not working on our floor and the floor below. Hotel continuously sent me marketing emails through Booking.com from time of reservation two months before through a month after our stay. No option to unsubscribe.

Room was large and comfortable. Nice view of the pyramids. Staff were friendly and helpful with transit to the cruise terminal the next morning.

Stayed in February 2023

it looks old

doesn’t have enough restaurants only one

Stayed in March 2023

Very clean and decorating nicely. Lots of space in the room.

Stayed in January 2023

Our rooms were close, but not connected. I was always on the hallway going to check on the rest of my children.

The breakfast was very good, with regular changes in the menu, so we don’t get to eat same thing everyday.

Stayed in March 2023

starting to look a little run down in some areas.

amenities, location

Stayed in March 2023

Noisy techno boom boom boom until 11pm on pyramid, pool side. I actually upgraded the room for this view without realizing the noise. Would not stay on this side of the hotel ever again. Also, bring your own pillow as the one's provided are big and puffy.

Clean rooms, tidy hotel, bouncy house and pool were great for the kids. Also, on site restaurant was exceptional.

Stayed in March 2023

There were no trash bags in the garbage cans.

Great pool, my kids loved it! And it's temp controlled. We went at the end February and the pool wasn't cold. It was perfect and the hot tub is a decent size too.

Stayed in February 2023

carpet and a few other features were dated a bit

No wait for good food.

Stayed in February 2023

Sink had a small leak, and the sink was clogged. Vending machines had drinks at $5 each, way too much after we are spending a pretty penny on the hotel itself.

Very comfortable, welcome feel to the atmosphere. Staff very friendly. Restaurant was reasonably priced and the Ribeye was fabulous!

Stayed in February 2023

Kinda bummed that the breakfast buffet was only on weekends. From a management view I understand the cost versus guests would equal a ton of wasted food. There is the option to order from the table. I graded this super hard and somewhat selfish, but the breakfast buffet was that good.

I booked this through booking.com. After booking I read more reviews, I started to get worried as many were not favorable. To our surprise, we did not experience any of the complaints that we read. The water was hot and good water pressure, the staff was friendly and helpful. The hotel was beautiful and clean. We would absolutely stay at this hotel again. The value for money paid was more than fair. (We stayed here the week before spring break). Oh, and the beds are above average (unlike some reviews stated.)

Stayed in March 2023