105 West 28th Street, Chelsea, New York, NY 10001, United States
#416 of 416 hotels in New York
Guests' ChoiceBased on 2182 hotel reviews
8.3Cleanliness
8.5
Comfort
8.6
Location
9.2
Facilities
8.2
Staff
8.5
Value for money
7.7
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 31 May 2024
Sara
United StatesWish the roof deck was open to kids and open at more times.
Location close to subway and Penn station, comfy bed, quiet, breakfast credit, hot shower
Stayed in May 2024
Reviewed: 31 May 2024
Brandon
United StatesI wanted to checkout the rooftop during the day, but it seemed like a hassle to have to go all the way downstairs, ask the front desk, and take the outside elevators up. So I never checked it out, but great stay otherwise!
Modern rooms, laid out very well in a great location. Close to nearby subway stations and Penn station if you're taking the train in. Front desk staff was very nice.
Stayed in May 2024
Reviewed: 30 May 2024
Sharon
United StatesRoom was small with vanity in hallway. Could not see the elevator buttons.
Shower was great! Location was good. Room was very modern and clean.
Stayed in May 2024
Reviewed: 29 May 2024
Peter
United KingdomThe water systems can be a little noisy but not surprising given age of building, my cousin who was staying couldn't sleep at all as a result of this and could not be moved unfortunately until the following day New York is expensive at the moment so high premium for the room which isn't the hotel's fault
Location, facilities
Stayed in May 2024
Reviewed: 28 May 2024
Eva
United StatesNo coffee maker, no ice on the floor, we have to pay for water in the room
Location, stuff is great. It was good cleaning.
Stayed in May 2024
Reviewed: 28 May 2024
Orlando
CanadaThe noise from the room service room that was right beside our room. Also, the rook service woke us up in the morning by mistake, they had the wrong room.
Great location and super friendly service.
Stayed in May 2024
Reviewed: 26 May 2024
Cary
United StatesHaving to dress and go to the lobby for coffee.
Darling room - perfect for solo traveler. Unbelievable view of the Empire State Building. The room had a good powerful hair dryer, clothing steamer and fresh water bottles.
Stayed in May 2024
Reviewed: 25 May 2024
Cecile
SwitzerlandThe room was a bit small with no tea/ coffee inside and no fridge, but the bed was comfortable.
We really enjoyed our room with a view on the Empire State Building! The staff was friendly and efficient. The hotel was beautifully decorated with flowers at the entrance. They give you a 30 USD credit to spend on food at the hotel's bar.
Stayed in May 2024
Reviewed: 24 May 2024
Yevgeniya
CanadaThe room was small
Location is unbeatable! Close to everything you need to do and see in Manhattan
Stayed in May 2024
Reviewed: 24 May 2024
Ashleigh
United StatesNothing to dislike about the place
The location is literally right by so many flower shops. If you’re an early riser walking by the flower shops in the morning are a great surprise.
Stayed in May 2024
Reviewed: 24 May 2024
Cristina
United StatesRoom decor, didn't feel comfortable with the prison style and the toilet not very private.
Good view from the room, nice staff.
Stayed in May 2024
Reviewed: 23 May 2024
Felicia
United StatesN/A
The location.
Stayed in May 2024
Reviewed: 20 May 2024
Mariana
United KingdomEven though the bedroom is very nice-looking, the shower is in the same space and the drainage was not good at all. After the first shower, we got wet floors for our whole stay (2 nights) and our feet were always wet as some of the floorboards every time we stepped on them would get wet from the water underneath which was very annoying. Also, our room was on the 7th floor so no views at all and was noisy Also, we got charged more than what we reserved for through booking .
The location was amazing! And the coffee at the coffee shop as well! Very nice looking bedroom and stylish
Stayed in May 2024
Reviewed: 16 May 2024
Susan
United StatesOne in hotel restaurant was closed permanently, Bocchi, didn't expect this . , .
Great room design and city view, very comfortable bed.
Stayed in May 2024
Reviewed: 16 May 2024
Randi
United StatesWe had problems with our bill after we checked out - they overcharged us. Hopefully that will get resolved soon.
Loved the floor to ceiling window and view of the Empire State building. The sink taps were fun also.
Stayed in May 2024
Reviewed: 16 May 2024
Kathryn
United KingdomRooms were very compact with no wardrobe for hanging clothes and a very shallow sink in the room
Great location
Stayed in May 2024
Reviewed: 14 May 2024
Melissa
United StatesFloor boards were bubbling up - seemed maybe the toilet wax seal was bad as you could see water under the floor boards by the toilet - pretty gross. Also no fans in the toilet or shower area.
Great views of the city, cute room, friendly staff. Super convenient location - we were able to get around very easily.
Stayed in May 2024
Reviewed: 14 May 2024
Alessia
SwitzerlandRoom is more fitter for couples rather then families, it is very very small, but it is very modern and you stay here for the view. It’s ok for couples nights, for a longer stay I’d take something bigger. Shower is located in the room and since the doors don’t close properly there is always water all over the room (at least in our room)
Very good location with amazing view
Stayed in May 2024
Reviewed: 13 May 2024
Lukas
AustriaRooms could be cleaner (a little more).
Great Location, next to all Important sights in NYC.
Stayed in May 2024
Reviewed: 12 May 2024
Luca
United StatesTight quarters, room size small.
Check in was great and view was amazing.
Stayed in April 2024
Reviewed: 10 May 2024
Sharon
United KingdomOnly one thing, plastic glasses in the roof top bar!
Location very good, flower district but close to main attractions. Lots of nice restaurants and bars. Hotel’s own bars and cafe really good. Staff excellent. Shout out to Lesley on reception and the bar guy from Vermont, really friendly and helpful. Room was fabulous, 1610, with a great view of the Empire State which we didn’t expect.
Stayed in May 2024
Reviewed: 7 May 2024
Eso
SwitzerlandVery small room, but OK for one day. There was no separate bathroom, just a shower & toilette.....the sink was in the corridor...but OK for one day.
Excellent location with a nice view. Hotel offered 30 USD voucher for breakfast in the bar, which was nice. The rooftop bar "Fleur Room" is very cute with an amazing view on the Empire State Building...
Stayed in May 2024
Reviewed: 7 May 2024
Christopher
GermanyEverything was grand.
The Hotel is incredibly stylish. Super light and inviting and yet comfortable to stay at.
Stayed in May 2024
Reviewed: 6 May 2024
Marketa
Czech RepublicDaily spend deposit should be explain better. I asked several times and still was not clear to me if 30 dollars is per room or per person and if should be spend each day or as a sum for whole week. Same, if it is included in accomodation payment or will be charged on top of it. I tried to find it also on website, no info, neither on Mariott nor booking.com. Seems need to be improved as many people also mentioned it in their reviews. Also we were charched by 5 dollars for bottled water, but this bottle one day disapered from the room, believe me, it was not drinked by us.
Great location, great view, tasty meals, modern design
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content