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Reviews of Chapter San Francisco

1533 franklin street, Pacific Heights, San Francisco, CA 94109, United States

#15 of 222 hotels in San Francisco

Guests' Choice

Review score

Based on 315 hostel reviews

8.9

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    9.0

  • Facilities

    9.0

  • Staff

    9.3

  • Value for money

    9.1

  • Free WiFi

    9.4

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Showing 1 – 25

  • Reviewed: 10 May 2024

    8.0
    The cleanest/peaceful hostel I’ve ever stayed in! :)
    • Business trip
    • Solo traveller
    • 1 Economy Class Pod in 4 Bed Female Dorm
    • Stayed 3 nights
    • Submitted via mobile

    The phone booth wasn’t as beneficial because the sound wasn’t blocked, meaning it didn’t seem to be sound proof whenever someone was using it. It was interesting how modernized the space was, but there was no coffee machine, like a Keurig. There weren’t many tea options either, like black tea or chai. Also, it was sad to know that the cafe below the hostel wasn’t open during the week and only open on very limited hours on the weekends. I wish there was another common area to meet other travelers, possibly on another floor. The room was a tad cold and idk if there was a way for travelers to control the room temperature. Also, getting up to the top bunk was a challenge because of having nothing to really hold onto. You really have to be careful!

    Loved how modernized it was, in terms of their new-aged use of technology, from unlocking doors to communication with the desk. The pods were cool and provided privacy! The bathroom and showers were always kept clean. The kitchen was a nice, a good place to chill.

    Stayed in April 2024

  • Reviewed: 7 May 2024

    10
    Nice hostel, better than many hotels that are more expensive & even have bed bugs! Stay here instead
    • Business trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Mixed Dorm
    • Stayed 1 night

    The price, too expensive but it's SF, so it was cheaper than most places I guess...

    Easy check-in and check-out

    Stayed in May 2024

  • Reviewed: 6 May 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Mixed Dorm
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location Clean Staff

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Female Dorm
    • Stayed 5 nights
    • Submitted via mobile

    Great central location. Good kitchen with coffee and tea, hot water etc. Private bed space with adequate lighting and charging points. Good showers. Not particularly busy whilst I stayed there which was good. Staff friendly. Safe. Easy to get in and out of the building. No concerns about safety or safety of belongings. Comfy bed.

    Stayed in April 2024

  • Reviewed: 5 May 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Female Dorm
    • Stayed 1 night
    • Submitted via mobile

    That they didn’t have a designated area for smoking. You have to smoke 15ft away of the property it’s ridiculous and with that cold.

    It was very clean and private

    Stayed in April 2024

  • Reviewed: 5 May 2024

    10
    Great place
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Female Dorm
    • Stayed 1 night
    • Submitted via mobile

    -

    Really good location. Big room, comfortable beds with curtains, and power sockets. Big lockers. Extra blanket if you need. Many bathrooms are on the floor. The room and bathroom were really clean. Flexible check-in (self check-in). It's really good value for money.

    Stayed in April 2024

  • Reviewed: 3 May 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Mixed Dorm
    • Stayed 5 nights
    • Submitted via mobile

    It was clean and it has everything a solo traveler needs (bed and clean bathroom) Staff was super helpful as they were eager to resolve an issue with Booking

    Stayed in May 2024

  • Reviewed: 2 May 2024

    10
    Exceptional
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Mixed Dorm
    • Stayed 7 nights
    • Submitted via mobile

    Ease of check in and the cleanliness of the hotel. People were friendly and the hotel was safe.

    Stayed in April 2024

  • Reviewed: 20 April 2024

    9.0
    Calming
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Mixed Dorm
    • Stayed 7 nights
    • Submitted via mobile

    Love it all, the staff are super professional and the place is pleasant

    Stayed in April 2024

  • Reviewed: 14 April 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Female Dorm
    • Stayed 2 nights
    • Submitted via mobile

    The entire bed frames are metal so definitely need to be conscious of knocking against anything. They're a fairly good size so not as much of a problem, just something to be aware of. And as another review pointed out, you'll need a thinner lock for the locker. But it fit my rolling carry-on which was great!

    All the staff were friendly and helpful. The bed, room, bathrooms, and common area were clean and well maintained. Very helpful to have access to a fridge (with labels and pen readily available), microwave, and hot water for tea. Individual beds had an outlet and a light and were provided a towel. Short walk to some fun locations and the immediate surrounding area felt safe. The building and rooms were secure. I'd definitely stay here again!

    Stayed in April 2024

  • Reviewed: 21 March 2024

    10
    Comforting and convenient stay
    • Leisure trip
    • Solo traveller
    • 1 Business Class Pod in 3 Bed Female Dorm
    • Stayed 2 nights
    • Submitted via mobile

    Loved my stay, great location. Walkable to a lot of areas. Great staff and very comfortable stay!

    Stayed in March 2024

  • Reviewed: 11 March 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Mixed Dorm
    • Stayed 2 nights
    • Submitted via mobile

    Very clean facilities and room, bed is very private and comfortable

    Stayed in March 2024

  • Reviewed: 10 March 2024

    9.0
    Clean and quiet stay, in a good location. People were mainly sticking to themselves. Minor discomfort with the pods.
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 4 Bed Female Dorm
    • Stayed 5 nights
    • Submitted via mobile

    The pure metal used for the pods mean it’s really easy to make noise. I was in a 4 bed female and everyone was quite considerate but you can’t help to notice slight contact make huge clangs.

    Clean, the pods are set up with curtains so you get good privacy. The shower room have been pretty quiet whenever I used it. The location felt safe. This was my key concern when selecting a place in SF and it did the job. As far as my stay, people were generally working professionals. It’s could be local people who are simply looking for an affordable place to stay as well as solo travellers. I’d say people were 25-50 years olds. However, through rebranding, it may all change.

    Stayed in March 2024

  • Reviewed: 29 February 2024

    10
    Great central location, great management team , newly renovated building make this the best hostel in San Francisco
    • Business trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Mixed Dorm
    • Stayed 1 night
    • Submitted via mobile

    Newly remodeled building .. nice lounge area for each floor . Great location near restaurants, coffee shops, and whole foods, excellent management team

    Stayed in February 2024

  • Reviewed: 22 February 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Female Dorm
    • Stayed 3 nights
    • Submitted via mobile

    Nothing. I hate leaving this place!

    Todo está perfecto!

    Stayed in February 2024

  • Reviewed: 22 February 2024

    9.0
    Good
    • Leisure trip
    • Solo traveller
    • 1 First Class Pod in 2 Bed Mixed Dorm
    • Stayed 2 nights
    • Submitted via mobile

    Shower water pressure is low

    First Class Pod in 2 Bed Mixed Room is Good

    Stayed in February 2024

  • Reviewed: 2 February 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Female Dorm
    • Stayed 2 nights
    • Submitted via mobile

    It was so clean!

    Stayed in February 2024

  • Reviewed: 22 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • 1 First Class Pod in 2 Bed Mixed Dorm
    • Stayed 4 nights
    • Submitted via mobile

    Affordable and clean with friendly staff! Would go back here again

    Stayed in November 2023

  • Reviewed: 21 January 2024

    10
    Perfect!
    • Solo traveller
    • 1 Economy Class Pod in 4 Bed Female Dorm
    • Stayed 2 nights
    • Submitted via mobile

    This is a good hotel ,stuffer all friendly,the room was peaceful and save , the place is very convenient everything all right , I was treated kindly, thank you for susana

    Stayed in December 2023

  • Reviewed: 20 January 2024

    10
    Recommendation in San Francisco
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Mixed Dorm
    • Stayed 2 nights

    The bunkbeds are made out of metal. Thats why it can happen, while moving within, that you hit the sheet metal what can be sometimes unpleasent. However, being mad from metal and well manufactured the beds are quite stable.

    First off all the remarkably friendliness and commitment of all members of stuff to keep the house clean, safe, calm. That's why it is a place where you feel welcomed and well. Logistically easy to reach it is also a place from where you can start easily exploring the city. There's some food stores and restaurants around. Big lockers in the room for your belongings. You sleeping cabin can be really dark, if you want. Came I back to SF I wound stay there again for sure. Hope, all members of stuff are doing well.

    Stayed in October 2023

  • Reviewed: 19 January 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 4 Bed Female Dorm
    • Stayed 1 night

    Great staff. The room was cosy and clean.

    Stayed in January 2024

  • Reviewed: 16 January 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Mixed Dorm
    • Stayed 3 nights
    • Submitted via mobile

    It is close to the public transport. Facilities (bed, kitchen, restroom, showers) were all very clean and regularly cleaned. You can fit a mid sized luggage easily to the locker in the room.

    Stayed in January 2024

  • Reviewed: 15 January 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • 1 First Class Pod in 2 Bed Mixed Dorm
    • Stayed 1 night
    • Submitted via mobile

    No

    All Very good. I will comback. The employees is very nice. I coming 13h, but they help me get the room the room .so the time is 4 pm

    Stayed in January 2024

  • Reviewed: 13 January 2024

    9.0
    A very good value for money, scrupulously clean, with friendly staff.
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Mixed Dorm
    • Stayed 2 nights
    • Submitted via mobile

    Having to enter a 6-digit code to enter the building and another 6-digit code to enter my room.

    Clean, secure, quiet, and comfortable.

    Stayed in January 2024

Showing 1 – 25

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