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Reviews of Chapter San Francisco

1533 franklin street, Pacific Heights, San Francisco, CA 94109, United States

#15 of 223 hotels in San Francisco

Guests' Choice

Review score

Based on 321 hostel reviews

8.9

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    9.0

  • Facilities

    9.0

  • Staff

    9.3

  • Value for money

    9.1

  • Free WiFi

    9.4

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Showing 76 – 100

  • Reviewed: 3 October 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Mixed Dorm
    • Stayed 4 nights
    • Submitted via mobile

    Lockers location was really dark.

    Location and ease of everything

    Stayed in October 2023

  • Reviewed: 2 October 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Mixed Dorm
    • Stayed 2 nights
    • Submitted via mobile

    Everything was just perfect

    Stayed in September 2023

  • Reviewed: 2 October 2023

    10
    Very nice for a stay over option
    • Leisure trip
    • Group
    • 1 Economy Class Pod in 6 Bed Female Dorm
    • Stayed 1 night
    • Submitted via mobile

    The rooms are very nice and clean, place is quiet and the location is easy to get to. Stuff is really friendly and helpful so shout out to them

    Stayed in September 2023

  • Reviewed: 1 October 2023

    9.0
    I would stay there again.
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Mixed Dorm
    • Stayed 1 night

    Very good customer service. I can recommend it..

    Stayed in September 2023

  • Reviewed: 30 September 2023

    10
    Wonderful staff and stay at Nap York.
    • Business trip
    • Solo traveller
    • 1 Business Class Pod in 3 Bed Female Dorm
    • Stayed 3 nights
    • Submitted via mobile

    Nothing.. it’s exactly if you r a solo traveler looking to nap and be on the go whole day, then this place is worthwhile to book and stay.

    Good and safe location/ wonderful staff/ property and rooms and bathrooms were always clean and smelled very good.

    Stayed in September 2023

  • Reviewed: 29 September 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 4 Bed Female Dorm
    • Stayed 3 nights
    • Submitted via mobile

    I had to leave 😊

    Everything

    Stayed in September 2023

  • Reviewed: 26 September 2023

    10
    Awesome experience!
    • Leisure trip
    • Solo traveller
    • 1 First Class Pod in 2 Bed Mixed Dorm
    • Stayed 5 nights
    • Submitted via mobile

    Everything was fine from check in to check out

    The location is perfect, the staff super friendly, extremely quiet so no noise at all even when I stayed at the business pod which was fantastic. Fast wi-fi, toilets and showers available all the time, never had to wait a minute, public transportation one block away. Definitely coming back!

    Stayed in September 2023

  • Reviewed: 26 September 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • 1 Business Class Pod in 3 Bed Female Dorm
    • Stayed 4 nights
    • Submitted via mobile

    The picture of my room did not Match with what I got. There was a girl coughing all the time, all night and everywhere, I think you should be careful with it.

    The staff was very friendly. It has a kitchen that we can use and they offer free hot drinks. The bathrooms were clean at all times.

    Stayed in July 2023

  • Reviewed: 24 September 2023

    10
    Great choice
    • Leisure trip
    • Couple
    • 1 Economy Class Pod in 6 Bed Mixed Dorm
    • Stayed 6 nights
    • Submitted via mobile

    Clean, comfortable, good area, friendly & helpful staff

    Stayed in September 2023

  • Reviewed: 23 September 2023

    10
    I slept better in this hostel than in some hotels around. I will always choose it when I am around.
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Female Dorm
    • Stayed 2 nights
    • Submitted via mobile

    Nothing to mention

    The location is perfect, the rooms are clean and the bed and pillow were so comfortable.

    Stayed in September 2023

  • Reviewed: 19 September 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • 1 First Class Pod in 2 Bed Mixed Dorm
    • Stayed 3 nights
    • Submitted via mobile

    The slight office-y vibe made me have weird dreams about work…

    I did have to laugh when I turned up to a bed inside a portable meeting room — I knew I’d booked it but it really was a little glass meeting room with a curtain. But it was great?! The bed was super comfy, the bathrooms were clean and private, never had to wait for others to finish up despite the floor being at capacity. The kitchenette was equipped with a variety of teas and coffee, chilled water, some comfy seats, and the other guests were all courteous and friendly (but not too friendly!). Perfect for this 30 year old introvert looking for bougie on a budget. The best part were the staff — they were so kind, friendly and accomodating — they let me store my bags for the day after checking out and even offered to let me hang out while I waited for an evening train — I was very grateful for the ability to chill and have a cup of tea and charge my phone after a hectic day in the city!

    Stayed in September 2023

  • Reviewed: 18 September 2023

    8.0
    Very quiet, safe, not a party hostel.
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Female Dorm
    • Stayed 1 night

    It was very quiet, and I found that disconcerting. Having a staff member around to greet and show around would have been welcoming :) A blanket or duvet would have been great as was quite cold at night.

    It was a very quiet place to stay, which felt a bit strange at the start. Staff were not visible when I arrived, but on check out they were very accomodating. It felt safe, quiet. Amazingly tidy and clean. Great bathrooms!

    Stayed in September 2023

  • Reviewed: 18 September 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 5 nights
    • Submitted via mobile

    Great location, clean rooms & utilities, comfortable pod-like beds, and great & caring management. Strongly recommend! Good job Darren 🫡

    Stayed in September 2023

  • Reviewed: 15 September 2023

    10
    Good value for money, at a great location.
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Mixed Dorm
    • Stayed 7 nights

    Nothing that I can think of right now.

    It is not a party hostel, so it was mostly quiet inside the rooms other than the normal noise from people getting in or out. Also, the bed is a 'pod' so it blocks the light that comes from the street. It has common areas where you can chat with people if you feel like it and where you can eat your food. Note that the kitchen doesn't have a stove, only a microwave.

    Stayed in September 2023

  • Reviewed: 14 September 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Female Dorm
    • Stayed 5 nights
    • Submitted via mobile

    Nothing, i liked everything

    Really quiet, clean, perfect!

    Stayed in September 2023

  • Reviewed: 13 September 2023

    9.0
    Clean, tidy and well organised.
    • Leisure trip
    • Solo traveller
    • 1 First Class Pod in 2 Bed Mixed Dorm
    • Stayed 1 night
    • Submitted via mobile

    Nothing, it was all nice.

    It was great place to stay for a night or two. Very organised, and clean.

    Stayed in September 2023

  • Reviewed: 13 September 2023

    9.0
    Great value, super comfy and clean. Highly recommend!
    • Business trip
    • Solo traveller
    • 1 Business Class Pod in 3 Bed Female Dorm
    • Stayed 1 night
    • Submitted via mobile

    I stayed in a pod. The floor and under the bed wasn’t vacuumed (full of crumbs) and so didn’t feel like I could put any of my belongings there. Would love to have a shelf inside the pod, and hair dryers in the big shower room.

    It was great! So clean, well maintained. Spacious.

    Stayed in September 2023

  • Reviewed: 12 September 2023

    9.0
    Awesome hostel!!
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Female Dorm
    • Stayed 1 night
    • Submitted via mobile

    Super quiet, very clean, superb location and lovely staff. I stayed here alone and then moved to hotel with husband when he arrived, wish we'd stayed here instead!!!!!

    Stayed in September 2023

  • Reviewed: 11 September 2023

    9.0
    All was cool!
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Mixed Dorm
    • Stayed 13 nights

    The hostel and staff were excellent! I really recommend that one for being a stylish and calm place.

    Stayed in September 2023

  • Reviewed: 8 September 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Bunk Bed in Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Not applicable.

    Safe. Close to public transport and shops. Nice dark curtains close of each cubicle. Bathrooms and showers were clean and private. Very safe with the access codes. Communal kitchen. Higjly recommend this property for budget travel due to safety, excellent value for money and privacy.

    Stayed in August 2023

  • Reviewed: 7 September 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Mixed Dorm
    • Stayed 4 nights
    • Submitted via mobile

    Amazing staff! Clean, bunks are private.

    Stayed in September 2023

  • Reviewed: 7 September 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Female Dorm
    • Stayed 3 nights

    Nothing!

    I had a great time here, it was really nice to have the curtains around the beds, it makes it so you can have a really nice private area which is great for a hostel! Also having full size lockers to store things in was great. Also the bathrooms and common areas and everywhere was really clean

    Stayed in September 2023

  • Reviewed: 7 September 2023

    10
    The best hostel I ever slept in
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 4 Bed Female Dorm
    • Stayed 3 nights
    • Submitted via mobile

    Quite place, safe location close to public transport, curtains in beds

    Stayed in September 2023

  • Reviewed: 6 September 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Mixed Dorm
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Nice personel, clean rooms and other facilities, good location, affordable prices. What else you need? Well done. Thx.

    Stayed in August 2023

  • Reviewed: 5 September 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • 1 Economy Class Pod in 6 Bed Mixed Dorm
    • Stayed 7 nights
    • Submitted via mobile

    Nothing was amazing the staff are super friendly

    I loved the location to where everything was and all I needed was in the hostel

    Stayed in September 2023

Showing 76 – 100

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