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Reviews of Napili Surf Beach Resort 3 stars

50 Napili Place, Kapalua, Lahaina, HI 96761, United States

#50 of 50 hotels in Lahaina

Guests' Choice

Review score

Based on 105 hotel reviews

9.4

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.7

  • Location

    9.7

  • Facilities

    9.5

  • Staff

    9.6

  • Value for money

    9.0

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 31 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Garden View Studio
    • Stayed 6 nights

    Online check in process, was provided the keycode and room details well before check in time - was able to head straight to the room upon arrival (we had arrived late at night, well after the reception office closed). Ability to walk straight to Napili Bay beach from the back of the property, which was incredibly convenient! Sufficient parking spaces within the property should you be hiring a car.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Garden View Studio
    • Stayed 6 nights
    • Submitted via mobile

    we loved the villagey athmosphere in napili, but depending on what you plan to do on maui, it might be a bit far away from the activities. we ended up driving for 2 hours most days, as most things to do are in the other end of the island.

    we loved everything about the hotel, the two separate pool areas, the closeness to the beach, the sunsets, the kitchen allowed for food preparation and baking, with loads of tupperware for packed lunches! the staff was super friendly and communication was easy!

    Stayed in May 2024

  • Reviewed: 21 May 2024

    10
    Would definitely return
    • Leisure trip
    • Group
    • Ocean Front One-Bedroom Apartment
    • Stayed 5 nights

    There is not much around the hotel. Must drive for eating and groceries all though there is a shopping center just a 20 min walk away.

    The location is fabulous. We stayed in rm 101 which is at the end and right at the edge of the small cliff above the beach. Perfect view. The one bedroom is spacious. The property is not fancy but has everything a simple motel has.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    10
    Great little beachside hotel
    • Leisure trip
    • Couple
    • Garden View Studio
    • Stayed 3 nights
    • Submitted via mobile

    The beach here is better than the beach in front of the Ritz down the road. I loved having a full size fridge in the room. The restaurant Joey is nearby and has amazing food. The entire napili area is great.

    Stayed in May 2024

  • Reviewed: 1 May 2024

    10
    Relaxed and quiet
    • Leisure trip
    • Couple
    • Ocean Front One-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Fantastic location, relaxed and quiet property with very comfortable rooms. If you are looking for a casual place to stay on a beautiful beach this is it.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    10
    Beautiful beach and location!
    • Leisure trip
    • Couple
    • Garden View Studio
    • Stayed 7 nights
    • Submitted via mobile

    Please provide daily coffee for duration of stay. Hefty cleaning fee but no daily cleaning. Overall excellent property! :)

    Facilities and access

    Stayed in April 2024

  • Reviewed: 6 April 2024

    10
    We loved it. Hope to come back one day. 🌺
    • Leisure trip
    • Family with young children
    • Garden View Studio
    • Stayed 7 nights
    • Submitted via mobile

    Housekeeping (they came only 1x and we stay 7nights)

    Perfect personal, very kind and polite. Amazing location. Beautiful gardens & beach.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    10
    Absolutely lovely. Would absolutely stay there again.
    • Leisure trip
    • Family with young children
    • Garden View Studio
    • Stayed 8 nights

    Light in the room flickered non stop while we were there. Would have loved to have mid week cleaning, but somehow many hotels in Maui seem to have moved away from this model.

    Amazing front desk staff. Friendly, and very helpful. Literally right next to a wonderful sandy bay to swim and see turtles. Immaculate property. Great to have a small kitchen. Rooms all seem to be nicely upgraded and very modern.

    Stayed in March 2024

  • Reviewed: 3 April 2024

    9.0
    Relaxing!
    • Leisure trip
    • People with friends
    • Garden View Studio
    • Stayed 5 nights
    • Submitted via mobile

    We were in the back of the property. Wish we had a better view.

    Great Location in Napili, unit was clean and comfortable. Had everything we needed. Staff was friendly and accommodating

    Stayed in March 2024

  • Reviewed: 2 April 2024

    10
    Great home away from home!
    • Leisure trip
    • Family with young children
    • Garden View Studio
    • Stayed 5 nights
    • Submitted via mobile

    Would have liked to have seen recycling bins around the property.

    Loved the location, and the cleanliness of the unit. Also the unit was so nicely appointed and very welcoming. Had everything we needed for a comfortable, home away from home stay! Including fully stocked kitchen with nice appliances and beautiful bamboo cabinets! Wonderful to cook meals in! It was a studio, but spacious enough for the three of us, especially with the lanai. Good layout. Also very quiet. Also appreciated the efforts to reduce single use plastics, like shampoo dispensers in the shower and such. Staff were all very friendly and helpful, from the front desk to the cleaning crew. Hope to stay here again!

    Stayed in April 2024

  • Reviewed: 1 April 2024

    10
    Wonderful spring break stay at Napili Surf
    • Leisure trip
    • Family with young children
    • Garden View Studio
    • Stayed 6 nights
    • Submitted via mobile

    The swimming pool was a bit too cold to really enjoy.

    Location on Napili bay was great. Property was very clean and the condo was really cosy, with a very comfortable bed. It had everything we needed. The staff were very friendly. I thought it was great value overall.

    Stayed in March 2024

  • Reviewed: 27 March 2024

    10
    Excellent everything. Except the tv.
    • Leisure trip
    • Family with young children
    • Garden View Studio
    • Stayed 6 nights
    • Submitted via mobile

    Very old tv. They need to replace it for a smart one. There are ship in today day.

    Location

    Stayed in March 2024

  • Reviewed: 26 March 2024

    10
    Excellent location, excellent value 😊
    • Leisure trip
    • Couple
    • Garden View Studio
    • Stayed 4 nights
    • Submitted via mobile

    The location was excellent! The staff was super nice and helpful.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Garden View Studio
    • Stayed 3 nights
    • Submitted via mobile

    Walk to the beach. Whales!

    Stayed in February 2024

  • Reviewed: 21 March 2024

    10
    We loved our stay Napili Surf-right by the beach, views of the ocean and a very well outfitted condo
    • Leisure trip
    • Family with young children
    • Partial Ocean View One-Bedroom Apartment
    • Stayed 7 nights

    The cost of renting a condo in Hawaii is so expensive!

    We loved the location, right by the beach and views of the ocean. Our room was looking onto the pool and it was fantastic for the kids. The condo was very well outfitted with all the dishes, knives etc for cooking and newly renovated. The place was very clean and the staff were fantastic from start to finish.

    Stayed in March 2024

  • Reviewed: 21 March 2024

    10
    Beautiful, clean, comfortable accommodations on exceptional Napili beach
    • Leisure trip
    • Family with young children
    • Garden View Studio
    • Stayed 7 nights
    • Submitted via mobile

    Not a complaint, but the pool is solar heated so a bit chilly if it’s a cloudy day

    Wonderful location, so clean, lovely staff

    Stayed in March 2024

  • Reviewed: 11 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Garden View Studio
    • Stayed 5 nights
    • Submitted via mobile

    Did contact mgmt regarding if another room was available that had a larger couch bed option rather than a small sofa (twin size) pull out. My other family group booked the same room size that accommodates 3 yet had a larger couch bed. Lastly, noticed a difference in price that I was charged and Anela, advised me that looks like the cleaning fee of $212 was not added on final invoice total; mentioned this was an error reporting on booking.com part. I hope this will be communicated with Booking.com on your end so that visitors will not get the run around and false total amounts.

    Enjoyed the kitchen and the close walk to the beach.

    Stayed in February 2024

  • Reviewed: 9 March 2024

    10
    Hidden gem. Definitely want to come back!
    • Leisure trip
    • Solo traveller
    • Ocean Front One-Bedroom Apartment
    • Stayed 5 nights
    • Submitted via mobile

    Stones throw from the beach and well appointed condo. Staff friendly. Quiet location.

    Stayed in March 2024

  • Reviewed: 7 March 2024

    10
    We enjoyed our stay so much here! Easy walking to the beach, plenty of cute stories nearby to have coffee/eat at, an
    • Leisure trip
    • Couple
    • Garden View Studio
    • Stayed 3 nights
    • Submitted via mobile

    Nothing :)

    So lovely next to the ocean! The complimentary beach chairs in the room were great to have, and really appreciated the beach towels too. That’s what truly makes a trip better!

    Stayed in March 2024

  • Reviewed: 27 February 2024

    8.0
    A very nice resort in a perfect location.
    • Leisure trip
    • Couple
    • Garden View Studio
    • Stayed 3 nights
    • Submitted via mobile

    The cleaning charge of $180 was not mentioned on booking.com reservation page. When I booked the total amount to be charged by the resort was shown, including all taxes and fees and only in later correspondence with the resort I learned that there will be an extra charge for cleaning. The total means no extra charges. This was a non-refundable reservation

    Great location on beautiful Napili Bay, private beach, well kept grounds, good instructions on how to get there and get in after the office hours.

    Stayed in February 2024

  • Reviewed: 25 February 2024

    8.0
    Inefficiency staff
    • Leisure trip
    • Couple
    • Garden View Studio
    • Stayed 3 nights
    • Submitted via mobile

    No coffee given, but the place had coffee machine. Like am I supposed to carry my own coffee? First time experiencing something like this. Clean but staff was clueless at times, didn’t know whether coffee was complimentary or not, took 5-10 mins to confirm with management. Microwave not working, they sent me a message asking me to check in at the reception the following day, when I showed up they just asked if I had filled the online form, which I had. Not a good use of anyone’s time

    Stayed in February 2024

  • Reviewed: 18 February 2024

    8.0
    Great location, quiet, great view of the ocean.
    • Leisure trip
    • Couple
    • Garden View Studio
    • Stayed 5 nights
    • Submitted via mobile

    All was good.

    Location was great. Right on Napili Bay.

    Stayed in February 2024

  • Reviewed: 17 February 2024

    10
    Best stay in Napili
    • Leisure trip
    • Couple
    • Garden View Studio
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    Love the room had garden pool view . Wish it was ocean front but to pricey for us. It was steps to beach , snorkeling was amazing !

    Stayed in February 2024

  • Reviewed: 26 September 2023

    10
    I had a fantastic vacation stay. I loved everything about it and I will be back hopefully soon.
    • Leisure trip
    • Family with young children
    • Garden View Studio
    • Stayed 4 nights
    • Submitted via mobile

    My favorite was the beautiful beach, the room and most of all, the staff. They were really sweet and treated us like family

    Clean, beach access, next-door to a restaurant and the staff the owners were the most generous Karen people ever

    Stayed in August 2023

Showing 1 – 25

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