575 12th Road South, Arlington, VA 22202, United States
#88 of 108 hotels in Arlington
Guests' ChoiceBased on 11 apartment reviews
7.8Cleanliness
9.6
Comfort
8.8
Location
9.6
Facilities
9.4
Staff
8.3
Value for money
8.1
Free WiFi
9.2
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Showing 1 – 11
Reviewed: 16 January 2022
Jianna
United StatesI wish communication with Pentagon staff was easier. I tried to contact them several times prior to the stay to revise my booking to no avail. Would of really preferred a higher up room or at least something with better ventilation. I thought the room would have a balcony like some photos showed.
Centrally located. Building was up to date and parking garage was a blessing.
Stayed in December 2021
Reviewed: 15 November 2021
Allen
United StatesApartment was smaller than expected, they don’t have parking passes available for more than one car per visit, garbage disposal didn’t work, no extra trash bags in the room or broom and mop, couldn’t locate the dumpster to take my trash out.
Very relaxing atmosphere. My over all experience here was welcoming and nice location was convenient to everything I needed.
Stayed in November 2021
Reviewed: 1 June 2023
Melissa
United StatesThe biggest turn off is we were assured we could check in anytime and that there was staff 24/7 , because of our long drive we arrived at 1am, NO staff anywhere...called number given multiple times, no answer, emailed, no answer... still haven't got a response from that actually ... luckily ran into someone who lived there and happened to have one of the coworkers #s and called them, they were home asleep and came in just to check us in because they forgot to schedule someone that night ... 1am in a city we don't know with 2 small kids, waiting almost 45 min for someone to show up was not a good experience. Besides that, the flooring in the room had multiple areas that weren't put together, the pictures were not at all what we got...we were told a king and 2 twin beds... it was a king and a full size that our kids had to share so that was disappointing...only 1 dishtab for the dishwasher for a whole week with no other dish soap, king bed was very hard. Just not what I was expecting
Very clean, close to everything, and felt Very safe with all the security offered for the facility, everything was locked down, you had to have a special key to enter into the parking garage, building, elevators, pool, etc....loved that... very nice pool
Stayed in June 2023
Reviewed: 3 May 2023
Marc
United StatesThe unit we were given was NOT the one in the photos. It took a while to get in touch with anyone from customer service and, when I finally did, they said that a previous visitor decided to extend their stay and they had to give us a different unit. I don't believe that's how it works anywhere. The unit we received was comparable but clearly smaller. Unlike the unit I had originally booked, one of the bedrooms did not have two beds. This was one of the main reasons I had booked it! As a consolation, they said that they'd have someone deliver an air mattress. It took three days to deliver and in the meantime my sister slept on the couch! I was told that I would be given a partial refund. I have been trying to resolve this issue and get my refund for the past EIGHT WEEKS. The messages I've sent to the property have almost entirely been ignored. I've been on the phone with Booking.com 6-7 times to help mediate this process and I've lodged a complaint against The National. After all that, when they finally responded, their refund was only for a single night (of a 10-night stay). What an insult. What an unfair, indifferent, and rude way to deal with a legitimate customer service issue that THEY caused and were responsible for in the first place. Do yourselves (and me) and favor and do not give these people your money or your support. Disgraceful.
The unit was clean and parking was provided (though we never needed or used it). The location was great; it's within walking distance to everything, which is exactly what I was looking for, including the mall, the grocery store, plenty of restaurants, and the metro. Very convenient.
Stayed in March 2023
Reviewed: 30 March 2023
Dodie
United Statesneed hand towels in the kitchen for drying the plates. need extra toilet paper and paper towels. otherwise everything is good.
nice location, close to stores and food. it’s near metro station, not far from the national mall. the apt. is clean and comfortable bed.
Stayed in March 2023
Reviewed: 22 October 2022
Alan
AustraliaThere are no comments available for this review
Stayed in October 2022
Reviewed: 19 March 2024
Jennifer
United StatesThere are no comments available for this review
Stayed in March 2024
Reviewed: 23 March 2023
David
United StatesThere are no comments available for this review
Stayed in February 2023
Reviewed: 13 April 2022
Pam
United StatesThere are no comments available for this review
Stayed in April 2022
Reviewed: 30 May 2023
Anonymous
United StatesThere are no comments available for this review
Stayed in May 2023
Showing 1 – 11
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