The staff was very hands off. There was no orientation at checkin or personalized recommendations on what we could do with the kids. Each time we were simply directed to the website so we could browse everything ourselves. A part of customer care is providing human to human conversations and telling us personally about the property, its history and what all we can do here. Just reading the website felt so cold and impersonal. I’d expect a lot more hospitality than this. Honestly Asian countries know the best hospitality and you really get your moneys worth. After paying over $1300 a night for a room (meals, activities excluding) the attitude of the staff was very snooty, exclusive and unapproachable. Only the restaurant staff was warm and made our visits exceptionally welcoming.

Excellent property. Lots of things to do for all age groups.

Stayed in February 2024

nothing

Amazing. Fawn and Fable had tremendous food and service.

Stayed in February 2024

Not enough activities during the week.

Friendly staff

Stayed in December 2023

Rockwell's Bistro was a bad experience. From the service to the food the experience was disappointing and substandard.

The facility was excellent and staff extremely accommodating

Stayed in October 2023

Unlike other, similar resorts, most activities were a la carte, including fitness/meditation classes (of which there were too few), bowling, axe throwing, etc. there was only one casual dining option, with a limited menu. And my biggest complaint is the lack of shower and underwhelming facilities at the pool.

The resort and grounds were beautiful and well-maintained. There were a lot of activities available, and easy access to them via frequent and clean shuttles.

Stayed in September 2023

Nothing

Amazingly relaxing

Stayed in June 2023

Fantastic

Stayed in January 2023

The view from my room

Stayed in October 2022

Nothing

Made me feel at home and my proposal to my future wife amazing

Stayed in January 2022

room was elegant, large bathrooms and the Chandelers

gorgeous hotel in a beautiful setting

Stayed in October 2021

Main restaurant Lautrec is absolutely not worth the money. Half of the menu was over or undercooked, experience not nearly expectations

Staff, food, amenities are top notch

Stayed in December 2021

Excellent breakfast at Rockwells's. Extremely clean and beautiful!

Stayed in October 2021

Needs better outside eating for Covid.

Gorgeous property with lots of activities in a wonderful setting near Fallingwater.

Stayed in October 2021

Nothing at all. However, the price was a little bit high.

Everything was perfect. I would like to specifically thank George at the front desk. He was very helpful and nice.

Stayed in September 2021

Rooms could have been way cleaner (dust and vacuum cleaning) I guess that's the only thing I can think about.

Nemacolin exceeded our expectations, even though it was our second stay there. The facilities, the beauty, environment, art gallery, zoo, our townhouse backyard - to name a few. We loved the new pool and the ice cream place - gorgeous! The staff was very nice and quick in resolving the issues or answering requests. It is a great place for families and for couples.

Stayed in August 2021

The view was not great from the room Too expensive

Wonderful facillity

Stayed in August 2021

Nemicolin has something for everyone. Truely a great American resort! ❤ There was not one single disappointment at this property!

The place is a class 🎬 act period! The food venues are 💣bomb. The grounds are sprawling & beautiful! I love that Mr. Hardy keeps the property Cigar friendly! 😁 It is pleasant to see this in a grand venue w/in the 🇺🇸US ; w/ all the slowly declining freedoms and people choosing to be offended by everything they dont do. Did i mention 24hr 5star room service. Bravo Nemicolin! 👏👊🏋‍♂️

Stayed in June 2021

no coffee shop or place to grab some snacks sandwiches etc.

didn’t have breakfast . stayed at Falling Rock. architect superb. would have liked to have a coffee shop in our hoyel

Stayed in June 2021

The closet in my room 323 smelled like a dog, dinner was awful ( chicken) eggs Benedict for breakfast terrible, had a lemony aftertaste! My children wanted a night swim and pool was closed! Decor in the Grand Lodge seems like it will soon be passe

The lower bar area was beautiful! Restaurant location was perfect, service very nice, preferred Fallingrock decor and ambiance!

Stayed in February 2024

Food, beverage and lodging prices on a par with some of the priciest hotels in NYC.

Beautiful buildings and grounds.

Stayed in October 2021

The place is outdated. Wallpaper peaking off. Drywall mud was done poorly and all night long I heard water dripping.

Beautiful views and the staff was amazing.

Stayed in September 2021

the heat in our room was not turned on: unable to easily get someone in the phone though once they arrived, the heat was turned on in the ceiling during both dinners, wait staff rushed us through our meals: while one of us was still eating they cleared and asked about dessert —keep in mind there were plenty of empty tables

resort in the country wonderful artwork staff was very friendly and most strived to make the stay top notch

Stayed in November 2021

i will be honest. i would have said nothing but last night we walked into the beautiful lautrec after examining the menu offered on line we were blown away but the fixed menu for 350 per couple. we would have enjoyed it except the menu offered nothing that we were interested in. we left with robert being very gracious. we went back to aqueous for another fabulous dinner. not right to be shocked liked that. we can afford it but we want to have a choice of many items

we loved everything about the property. it is an outstanding property with such class. we did everything from miniature golf to hanging at the peak

Stayed in August 2021

Beautiful and clean! Staff is exceptional

Stayed in August 2021