3838 North Causeway Boulevard, Metairie, LA 70002, United States
#10 of 17 hotels in Metairie
Guests' ChoiceBased on 239 hotel reviews
7.9Cleanliness
8.4
Comfort
8.4
Location
8.8
Facilities
8.2
Staff
8.6
Value for money
7.8
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End of dialog contentReviewed: 19 May 2024
Sunnie
United StatesWe booked our room with a water front view. Unfortunately, the room we were given, 1205, DID NOT HAVE A VIEW!! The only view we had was the airducts for the indoor EMPTY POOL! There was a horrible storm and honestly, we were worried those airducts were going to break and come through our window!! Pretty SCARY AND LOUD!!!! Did not sleep well due to the noise!! We also booked this hotel due to the Restaurant menu and we're VERY DISAPPOINTED that the menu was not the one they have posted!!! It was pretty much cut in half and not what we were expecting! Also, our beds were supposed to be Queen beds and they were full!!! Really hard to sleep with 2 people in the bed!
It was in A great location and VERY clean!! The Valet was a great perk as well as complimentary breakfast.
Stayed in May 2024
Reviewed: 7 May 2024
Paul
United StatesOne server was not aware of or responsive to our needs--didn't seem to understand the nature of her job. Property is generally dated. Hall carpeting was worn and use of tape fairly significant. Bed was old and a bit saggy.
Staff was kind, engaging, and mostly competent.
Stayed in May 2024
Reviewed: 21 March 2024
Thomas
Saudi ArabiaFreshly remodeled, the rooms are spectacular compared to the previous condition. Good people good service.
Stayed in March 2024
Reviewed: 5 February 2024
Khaled
Saudi ArabiaThey took more than 20 minutes to check me in And until now I didn’t get any explanation
Near the I 10
Stayed in February 2024
Reviewed: 2 January 2024
Sheron
United StatesN/A
It was beautiful, clean, great location, lovely view of the lake, and peaceful!
Stayed in January 2024
Reviewed: 15 December 2023
Karen
United StatesOne front desk staff was rude
The room was spacious and clean
Stayed in December 2023
Reviewed: 20 November 2023
Martha
United StatesVery nice front desk staff. Clean and nice rooms
Stayed in November 2023
Reviewed: 12 October 2023
Sonia
United StatesNo pool, parking is extra, and so is valet.
The hotel is very clean. There is a restaurant and bar at the location
Stayed in September 2023
Reviewed: 25 September 2023
Van
United StatesScreaming running children. Young sporting event was happening Im guessing
View of lake
Stayed in September 2023
Reviewed: 2 September 2023
Joel
United StatesThe parking situation could have been explained a little better. We stayed for 2 nights and parked at the parking garage across the street no knowing that we could’ve parked at the hotel’s garage.
Great facility, welcoming staff.
Stayed in August 2023
Reviewed: 1 August 2023
Kathleen
United StatesNo in-room safe or refrigerator and property felt deserted
Convenient location, quiet
Stayed in July 2023
Reviewed: 31 July 2023
Quintin
United StatesNo complimentary Breakfast.
Excellent location with minimum traffic. Beautiful view of the Bay.
Stayed in July 2023
Reviewed: 13 June 2023
Tina
United StatesThe bed was not comfortable, it seemed old and cheap mattress for a higher end hotel. The bed leaned to one side.
Beautiful hotel, staff was friendly and helpful.
Stayed in June 2023
Reviewed: 29 May 2023
Gasha
United Statesbar closes at 11pm valet $26 self parking $1/hr after 10 hrs charged $20 flat pool out of order basketball court broken and owned by a third party no refrigerator no breakfast
clean friendly staff bar safe location easy access to the Lake front
Stayed in May 2023
Reviewed: 27 May 2023
Keturah
United StatesI don’t like the fact guests have to pay for parking
Stayed in April 2023
Reviewed: 3 April 2023
Dean
United StatesNeed a refrigerator in room.
bar and restaurant really nice. all personnel courteous and trained. beautiful lobby and room.
Stayed in April 2023
Reviewed: 14 March 2023
Vonnep
United StatesNothing I can think of.
The gentleman that checked me in was nice and explained the hotel access, food, etc. Cleaning/food service staff were nice and helpful.
Stayed in March 2023
Reviewed: 24 February 2023
Michelle
United Statesno fridge in room
location, very clean, staff very attentive
Stayed in February 2023
Reviewed: 7 February 2023
Delia
United StatesThe beds were terribly uncomfortable
Stayed in February 2023
Reviewed: 6 February 2023
Randy
United StatesIt seemed like valet or nothing when you drive up to the door. It's like it was almost mandatory.
Room was nice
Stayed in February 2023
Reviewed: 19 January 2023
Jeff
United StatesKing room confirmed ended up with 2 double beds...
Location
Stayed in January 2023
Reviewed: 30 December 2022
Treva
United Statesn/a
location
Stayed in December 2022
Reviewed: 20 August 2022
Catrina
United StatesRooms were a bit “dull” after seeing entrance way
The warm entrance
Stayed in August 2022
Reviewed: 15 August 2022
Tracy
United StatesThere was no ice bucket in the room and you had to download the menu to order room service. The valet attendants where wonderful but the other staff were just there working. there is no one to give you directions and the signs aren’t clear. you can only go up one side to certain floors and the other on the other side. Not-clear directions
I booked the room with the sitting area and it was nice but not very comfortable.
Stayed in August 2022
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