1535 Broadway, New York, NY 10036, United States
#151 of 418 hotels in New York
Guests' ChoiceBased on 1738 hotel reviews
8.2Cleanliness
8.6
Comfort
8.7
Location
9.5
Facilities
8.4
Staff
8.3
Value for money
7.3
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End of dialog contentReviewed: 30 May 2024
Hannah
United KingdomNoisy air con and noise from outside.
Central location. Large rooms.
Stayed in May 2024
Reviewed: 30 May 2024
Sudipto
United StatesExcellent location in the heart of Times Square. Our room had fabulous views.
Stayed in May 2024
Reviewed: 27 May 2024
Angel
United StatesUpon entering my room I was instantly met with an musky, foul odor. The carpet smelled really bad and felt dirty. I could not walk barefoot in the room because I felt uncomfortable and dirty. I had so many things planned for such a short period of time that I had no time to ask for housekeeping or to be moved to a different room so I had no choice but to deal with the odor and unpleasant dirty carpet.
Location, setting and decor of the inside of the hotel, views of times square and staff were pleasant and helpful
Stayed in May 2024
Reviewed: 25 May 2024
Ruskus
ColombiaBusiness center at Fedex office very poor internet, only accesible by conference network, but reluctancy from reception to give a password, sent off to sit in the lobby. Price of breakfast high for quality. Restaurant in the mornings overly crowded, feeling of a big food plaza, puts pressure on my perception of the Marriott brand.
Location, comfort of the room
Stayed in April 2024
Reviewed: 23 May 2024
Philicia
United StatesPlease upgrade the bed pillows
The facility is awesome
Stayed in May 2024
Reviewed: 22 May 2024
Fafard
CanadaMagnificent view and best location in NY. Top notch service.
Stayed in May 2024
Reviewed: 20 May 2024
Tabbitha
United StatesRequested car an hour before as indicated. We had to ask an hour and 40mins after waiting to see if car was coming soon. Staff were apologetic
The location was great, close to everything we wanted to do on this trip. The room was clean and comfortable. Staff were helpful.
Stayed in May 2024
Reviewed: 16 May 2024
Suzette
United StatesHad to learn how to use the elevators.
Location was great
Stayed in May 2024
Reviewed: 13 May 2024
Lidaletap
IndiaThe guest services should be a little more forthcoming.
The location of the hotel.
Stayed in April 2024
Reviewed: 13 May 2024
Vinita
United StatesThe elevator
The location, clean room, restaurants on site and friendly staff
Stayed in May 2024
Reviewed: 11 May 2024
Somchana
ThailandKettle
Great location
Stayed in May 2024
Reviewed: 9 May 2024
Ghita
MoroccoCleanliness of the room during the stay (housekeeping quiet approximate), no sleepers unless you ask (in a 5* hotel), we’ve been given a room smelling smoke and had to ask to change at 4 am because it was unbearable.Beds were not changed enough for a long stay.
Great location, spacious and quiet room, comfortable beds
Stayed in May 2024
Reviewed: 6 May 2024
Shahid
United KingdomCouldnt get late meal after a late checkin from restaaurant
great view as requested Bonus access to hop-on-off bonus was a great idea - thxs
Stayed in May 2024
Reviewed: 2 May 2024
Manuel
ChileExpected a more personalized service for the price. Common areas felt overcrowded.
The rooms were amazing and beds were comfortable.
Stayed in May 2024
Reviewed: 25 April 2024
Amanda
United KingdomThe room, the evening meal. The lack of information and instructions.
Nice clean room, but frayed carpet, not sound proof at all so never slept well. I actually recorded the adjoining room to show reception. They didn’t seem interested. Evening meal was extremely poor, lovely waiter though. Surprisingly after the evening meal the breakfast was the best thing about our stay I would say.
Stayed in April 2024
Reviewed: 23 April 2024
Anne-laure
United Arab EmiratesThe breakfast is not well diversified and could be better
The location is perfect! In the middle of Times Square, near Central park. The staff is very helpful, very energic and gives you all the explanations you need
Stayed in April 2024
Reviewed: 22 April 2024
Christine
United StatesI loved everything.
The hotel was near many tourist attractions. The restaurant on site was very convenient. The bathroom was large enough for a wheelchair user, the roll in shower was terrific.
Stayed in April 2024
Reviewed: 14 April 2024
Muhammad
United Arab EmiratesStaff was not polite at the front desk rather rude, room service was very bad including house keeping
Excellent location
Stayed in April 2024
Reviewed: 13 April 2024
Tara
IrelandStaff are extremely rude and unhelpful. Very poor customer service. The fridge in the room was very loud and would wake you up. The food was not up to the standard for how much you are paying.
The location
Stayed in April 2024
Reviewed: 13 April 2024
Inki
United StatesAt check-in, they gave me a different room than the one I reserved, and I heard that there were no rooms. After waiting for more than 30 minutes, I received the room I reserved
The location was excellent.
Stayed in April 2024
Reviewed: 6 April 2024
Gonzalez
United StatesThe new stile in the management of the service The room service is terrible The restaurant have the same menu of the room service …. The concierge is a referral agent not at your service … Like many other like the lobby at the street and the security team … But now the property is soo crowded imposible
The location used to be the best but not anymore … The quality of the service but not any more … the services in the property are terrible and the one who work are half of the quality they use to be
Stayed in April 2024
Reviewed: 3 April 2024
Sarah
United KingdomNo issues. Haven't given a higher review as don't think the size of this hotel would suit everyone. Conferences, school trips and generally very busy.
Good size room for NYC. 2 doubles plus a sofa bed gave a family of 4 plenty of room. Location right off Times Square, surrounded by Broadway theatres. Very big and busy hotel but works well, lifts very good, check in smooth, no issues. Did not have breakfast at hotel as so many good diners close by.
Stayed in April 2024
Reviewed: 19 March 2024
Rebecca
United StatesPrice
Nice view… centrally located
Stayed in March 2024
Reviewed: 18 March 2024
Robert
United StatesCar retrieval terrible
Stayed in March 2024
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