Old and run down

Location

Stayed in August 2023

Didn’t know where things were like the pool No air conditioning 103 degree weather

Location

Stayed in July 2023

The condo was too removed from everything. Next time we will stay in the new section near everything.

Nice to have a kitchen and the fireplace.

Stayed in June 2023

we had a mix of rooms it took hours to check in. Staff didn't follow thru on getting keys to us they committed too. Floors were dirty

Location

Stayed in September 2022

Too expensive for being old. We did not stay in the main resort, there were only 2 restaurants open and in one you had to make reservations. The pizza place packed and waiting 1 hr for pizza.

Location

Stayed in September 2022

The particular unit we rented was extremely dated. Comforters were made into the bed under sheets and mine had oatmeal or something all over it. Furniture in living area was all torn up.(leather)

Stayed in February 2022

Poor TV reception. Very loud fan. Beds were not very comfortable.

Location.

Stayed in August 2021

Area was under construction in front of property for walkway replacement/upgrades Would have like to know the location of the property was a distance from the parking lot Three story condo should have been in description for individuals with walking or health issues.

Stayed in July 2021

Service to get fans was a hassle, and one condo was about 3 miles away and was not cleaned had webs, lights not working, window screens were missing and no regular coffee. Very hot and no fans worked. Our family was not comfo rtable.

Has to pay to use the pool recreation at $5 Person but well worth it. One of our units was very nice and roomy.

Stayed in July 2021

Not in village like booking showed. Bare minimum with amenities, towels etc. paying to get in pool.

Was not that impressed with property

Stayed in July 2021

size of the room. microwave was broken. elevator is scary and loud.

location is convenient. not too far away from the beaches.

Stayed in July 2021

the bed was very uncomfortable. queen bed was sinking in the middle. heater made so much noise, could not sleep all night. load music from next doors.

close to ski lifts

Stayed in February 2024

Old room ,not for this money

Location

Stayed in January 2024

Property at Northstar is great

Oven didn’t work, fireplace didn’t work. Bedroom shades were broken and could not be used for privacy. Unit is older and the pictures were not actually unit

Stayed in January 2024

Nothing was open past 8pm for food room was small and not very clean at all.

Location

Stayed in September 2023

We came here to be with family and support one another through the very recent loss of our father. Air conditioning unit hummed so loud that we couldn’t sleep, mattresses were not very comfortable, bathroom in unit 218 was incredibly small (no sink, vanity) in bathroom. Had to use kitchen sink. Btw: kitchen was a makeshift kitchenette that was useless. Toilet in room 213, that our kids slept in, ran all night. Additionally, the balconies were being worked on so our sliders were covered in plastic, paint smell was so strong it gave us headaches and my brother in law was sprayed by a pressure washer while he was on his balcony because we had no idea we couldn’t enjoy the outdoor space due to renovations. My husband and I were told that we needed to go inside because they were about to start work on ours. When we contacted the front desk we were told our unit (218) didn’t have an air conditioning unit even though maintenance shared with us that the resort has had complaints about the unit and the owners are very aware as well and the front desk staff was rude and dismissive! The resort itself is shrinking in amenities, including shops and restaurants and charging additional fees to access to the pool/gym is ridiculous. We expect a call from the resort and compensation for these inadequate experiences or we will be sharing our experience within our occupations which are broad reaching and we will NEVER stay here again!

We’ve been coming here at least a couple times a year for over 10 years. We’ve always liked the location/proximity to Incline and Sand Harbor.

Stayed in August 2023

Not the location as advertised , the picture shows Northstar village. This is not in the village

Comfortable, well maintained and quiet

Stayed in July 2023

A lot of hidden fees. No staffing. Extremely overpriced. Very outdated. Small.

Great location. Adequately clean.

Stayed in July 2023

The room was a bit on the smaller. There was a list of things to do before checking out, such as strip your beds of all linen and pile it on your bed. Place all towels in the tub or shower and remove all trash and recyclable items and place in trash bins outside. I do tidy up my hotel rooms before leaving but it never had at to do before.

The room was clean and quiet. There was a balcony with a table and chairs to relax on. The was not much human interaction you checking at a sales office at the beginning of the road. All directions are emailed to you and entry codes are emailed to you.

Stayed in July 2023

The heater is noisy when active.

Closed to ski gondola, you can’t walk though, either take the free shuttle or drive and park. The house is spacious and quiet.

Stayed in April 2023

how close we were to the village and it was baby friendly!! the shuttle service is awesome too!

Stayed in February 2023

It felt like there was a dance class on the floor upstairs. Heater situation was poor, TV selection was poor, lighting was poor

Great location, snowboarding was great, my facility was basic. Super noisy upstairs constant pounding from upstairs.

Stayed in January 2023

You need to do better and make it up to our family.

The staff was great! However; our room was dirty and definitely not what we were promised and what we paid for. very disappointed.

Stayed in December 2022

Parking very difficult for seniors with mobility issues, I told staff it was our first time as guests, trying to find out where things were how things work that kind of things no help to us. We figured it out for ourselves

Location is awesome, very close to lake Tahoe and other places of interest, like Truckee and Reno and it's very relaxing

Stayed in September 2022