Bathroom toilet was busted, shower drain was atrocious, pee in the elevator and this place used to be actually nice

Staff was semi cool but lazy

Stayed in March 2024

Entry to hotel lot was hard to find and gate difficult to get opened. The room was pretty bare and worn, the outer windows did not close and were pretty dirty. The bedding was clean but also very basic.

Friendly staff, big room.

Stayed in February 2024

Staff wasnt nice. There was an unpleasant smell throughout the entire hotel. Check in and out was very complicated and the hotel required a deposit. I have never stay any where that a deposit was required to check in on an already paid for room. The accomodations were not worth the price. Maintenance was also a problem found many things in room either falling apart or broken, the shower/tub being one of them. One family member thought they were going to slip and fall during shower because it was very slippery and another family couldnt take a bath because the water wouldnt stay in the tub because the plug didnt work properly. No breakfast like advertised. Coffee and a couple packets of instant oatmeal was all that was out. Will not be ever staying here again or recommending it to anyone.

Nothing.

Stayed in January 2024

The staff were friendly.

No shampoo, no hair dryer, no extra blankets. The place was a little spooky.

Stayed in December 2023

The room had roaches

location

Stayed in December 2023

my first night i was in room 332, that was november 9th. that room was filthy. dirty finger marks on the light plates, filthy counter, dirty marks on the walls. my last stay on the 13th was good. the room was clean and i slept better,but still kept my shoes on.

Stayed in November 2023

safe but shabby bldg; broken wi-fi; some creepy people hanging around, esp the guy with his whole head and face tattooed;

Clean room, linens, towels;

Stayed in July 2023

Run down worn out facilities. Worthless breakfast. Loose toilet seat.

Stayed in June 2023

The first room they gave me had a heating and air conditioning unit that did not work, would not turn on at all. The second room they gave me only had a hand towel and washcloth, no bath towels. And no hair dryer. And then I looked in the kitchenette and the cabinets were completely empty. There were no pots or pans, no silverware, no dishes. No coffee pot. You had to go down to the front desk to check out these items. They gave me one plate, one cup, one bowl, one fork, one knife, one spoon. And a coffee pot and towels. All of which I had to carry up to my room, in two trips. When I reserved the room, the information said Breakfast was included. The only thing they provided was a muffin at the check in counter. Nothing other than a muffin. Not even coffee. And the gate to drive into their parking lot did not open with your room key card. You had to punch a button that was the hotel's phone number, and answered with a long list of options. You eventually had to push a button that rang the front desk. Then you had to wait quite a while for someone at the front desk to push a button to open the gate to let you into the parking lot. It was terribly inconvenient. I was looking forward to a nice long soak in the bathtub, but there was no way to plug the drain in the bathtub. All in all, it was the worst experience I've ever had at any hotel establishment in my life. I had originally made reservations for one week, but I left after 2 nights, when brown water started bubbling up in the bath tub.

The front desk staff were helpful.

Stayed in April 2023

first day the stove did it work. second day and third day I had to beg them to clean my room. because it was not cleaned they moved me to another room. it was on the 4 floor and then their elevator broke down. I have an injury from the Army and if was unacceptable for me to have to Cary bags up 4 flights of stairs. this hotel you have to dump your own trash and you have to take the linens off the bed. then bring them downstairs to exchange. I did that and they were out of sheets. I refused to sleep on a bare mattress in a hotel I spoke with the manager Jason and he would only give me a refund for one night. it that is so much of a haste to get returned I said. the heck with it. I am in the Oakland area looking for a hotel for 3 people for a year long project but I assure you it won’t be this hotel

not very much

Stayed in April 2023

The room was not as clean as it should have been. There was no lightbulb in one of the lamps. It smelled like old stale carpet, curtains and furniture. There was no continental breakfast as indicated online. Not even coffee! The refrigerator had a bug in it and made loud noise that continued off and on ALL NIGHT! The window screens were cut and we didn’t feel safe leaving the windows open.

Great location. Friendly staff. WiFi.

Stayed in April 2023

I listed what I didn't like in the box above this one and I don't wanna write all of that stuff over again.. 🤷🏿‍♂️

The heater got nice and hot but it was leaking so there was always a puddle water on the floor that we had to wipe up occasionally so we wouldn'tstep in it with our socks or barefoot. I'm giving a low rating because there was some long hair in the bathtub and neither me or my fiancée have long straight hair, there were several live ants crawling on the walls and a lot of dead ants stuck on the walls and ceiling of the shower and on the bathroom walls, the microwave wasn't clean my lady actually had to clean it first before we could heat up our food.. I stayed at this same extended stay on Xmas Eve and I was satisfied with the accommodations, etc.. This time around we were very disappointed with the conditions.. ☹️

Stayed in January 2023

my bathroom was infested with roaches and the other room had cigarette burns on the counter and the floor had a bad smell.

the location and staff were nice and when i expressed my stay I got refunded.

Stayed in January 2023

The fact you advertised breakfast and the facility said they haven't served breakfast in over 2 years. also the common areas in this hotel were disgusting.i seen sheets in the elevator that had human waste on them. Just really a really dirty place.

The rooms were decent and tv had plenty of channels. Also check in was smooth and the white guy at desk was funny and he did his job exceptionally.

Stayed in December 2022

That the face towel was dirty and had piece hair on it. The shower curtain inside on back had mildew on the bottom and in the sink if u look where pretend if the water was filled up and where will go where the three hole are think call drain not sure it look like they had black ants that was there but if u look they had died and u could see the dead ants.

The staff great customer service

Stayed in December 2022

The hotel was slightly damaged. everywhere i looked. paint chipping, scratches on furniture, dust in corners like it was never deep cleaned.

easy check in. Staff was friendly, but was outside smoking and hanging out when i arrived. not professional.

Stayed in December 2022

children running up and down hallways all during the day and night price per room per stay

helpful staff

Stayed in October 2022

Breakfast was advertised but not provided. A window was open that could not be closed.

Staff was pleasant and helpful. The facility was clean.

Stayed in October 2022

was not clean

convenient

Stayed in October 2022

I got the wrong room I requested a king suite and got a queen room m. They have not refunded me yet.

The location

Stayed in October 2022

no I’ve machine and staff was on the phone so much customers were ignored. I upgraded room snd it wasn’t an upgrade.

location, bed was comfortable with a lot of pillows

Stayed in October 2022

There was no breakfast

There is no continental breakfast like stated in the advertisement

Stayed in September 2022

I stabbed my self on a recliner they had in my room 219, it literally had a nail sticking up from the back of the chair.

customer service at the front counter was nice

Stayed in September 2022

Room is clean but the hallway smells real bad. Cigarette smoke entering our room was very annoying. We had to get air refresher from reception and spray it in the entire room. No breakfast at this hotel.

Room is clean.The receptionist was a very nice woman.I don't know her name but she was a black woman. We met her on Monday 09/12 around 7pm & Tuesday 09/13 at 1 pm. I would give her 10/10

Stayed in September 2022