The reception person at Ocean Towers wasn't very friendly in general and when I asked about the parking fee he said I had to talk to the main Hilton reception about waving the parking fee. When I asked the main Hilton reception they apologized several times that Ocean Towers person had sent me to them because Ocean Towers is responsible for the parking fees. The main reception Hilton person said she would call them. I think she did because the parking fee wasn’t on our final bill.

The breakfast was okay. Some of the options were a bit dried out and I don’t think the scrambled eggs were real.

Stayed in March 2024

Parking was a ripoff, no lounge in the building where our room was.

Pool

Stayed in March 2024

AC unit made fairly disruptive noise frequently. The hallway noise was easily heard from room. The automatic door latch though never unlocked constantly made buzzing sound.

Room was nicely renovated & clean. Staff was very friendly.

Stayed in February 2024

very disappointed in the kitchen aspect of our 1 br condo no kitchenware, no cups, no plates no silverware, no microwave was totally unacceptable- I was going to buy a micro wave but after we lobbied very hard to several people we received a small microwave for the condo for a 1 br and a 10 day stay the minifridge was nearly worthless it needs to be larger single serving coffee pot without the coffee pods was worthless, we bought a coffee pot at walmart in Kona the deck was nice & large BUT if you sat in a chair the solid deck wall blocks any views unless you stand up finally we stayed in ocean tower it was over 1 mile to the parking lot either a 20 minute walk or 20 minute tram ride shuttle tram is very slow- particularly as it waits 5-6 minutes at a stop. also to pay $50 per day for the privilige of walking a mile to get your car was awful. makes it hard to go places to golf, sight see etc. the resort needs a back way option for bicycles, or straight walk to parking areas- or find space to make the parking lot closer swimming pools need to be warmer- just too cold to be inviting the lagoon area water front was mud not sand, water was not clear.

we did not eat breakfast. it was not convenient to our condo and we heard it could be about $40 each for a simple regular breakfast. ocean views were exceptional, beauty of resort was very good, grounds exceptional, restaurants were very good KPC & Nui italian dolphins and the dolphin show were interesting

Stayed in January 2024

The food was super expensive and just one restaurant was open in the evening

Nice property, I wish you can get a pool pass at the main hotel lobby without going on the train to check in. Also, super expensive food. We paid 136$ for one 16 inch pizza and one pasta that was delivered to our room. Cool place for kids and adults. They have dolphins( captive) and turtles on the beach and water....Many whales could be seen at sunset very close to the property....

Stayed in February 2024

electrical outlet at sink was non functional

room was spacious

Stayed in January 2024

More water pressure in showers. Faster trams for transportation.

Loved walking the beach. Didn't love the long walks to get to Ocean Tower. If you say in one of the towers closer to the main entrance, the better it would be.

Stayed in January 2024

The car parking cost is eye watering at 48 dollars per night. The distance of our ocean tower room is a 15 min walk from the car park. They have a train but it is slower than walking. There were not many food choices for the size of the property, also the room was dated but they are in a process of upgrading other rooms. Would also recommend getting a top floor as the soundproofing is not great.

Great location surrounding the bay. Access to ocean for snorkelling. Lots of tropical fish and turtles.The resort is very well run and maintained

Stayed in December 2023

There was not enough chairs at the adult pool. There was plenty of space for chairs, but none to be found. Also, it would have been nice to have some floats to relax on in the pool.

The breakfast food was good. The location was nice, but overall cost was a little pricey.

Stayed in November 2023

Gym was far away and felt like a dungeon. Took forever to get anywhere.

Clean. Staff was helpful. Unique.

Stayed in August 2023

Shower was kinda gross.

Coffee shop was awesome. Customer service was on top of it and helpful. Property was amazing.

Stayed in June 2023

Ocean tower far from parking and expensive, Sometimes train and boat available to get between towers. When not available, unless waiting many minutes, the walk between Ocean tower and main was almost a mile.

Property was beautiful, room very comfortable, front desk staff and concierge very helpful. Parking was plentiful, but expensive and far away from my bldg.

Stayed in June 2023

Not much to choose from for food, tram broken down for 2 days.

Location, overall resort and facilities.

Stayed in June 2023

The monorail was very slow and hot, the a/c wasn’t working and the walk was long. We then stood for 15-20 minutes waiting to check in. The in room coffee maker didn’t work. The fire alarm went off around 8:50 pm in our building.

clean, beautiful landscaping

Stayed in June 2023

Bedroom wasn't super clean in the bathroom. Prices for food were pretty high. Tried to do the kids class and staff was rude because we didn't arrive an hour early.

pools and landscape were amazing!

Stayed in June 2023

We weren’t sure where to check in and the Valet worker was not friendly, very abrupt and rude. we couldn’t figure out train and the rooms were a very lengthy walk away.

it was beautiful and so many activities to do there.

Stayed in May 2023

lack of transaportation to main lobby

location

Stayed in May 2023

Not good value for price. Prices are out of control. $48 to park? Rooms are dated. Carpet was damp in places upon arrival. Erratic hours for services around the property as they still appear to be understaffed. Bathroom fixtures are old and rooms are an odd shape w/ popcorn ceiling still. Needs deep cleaning and new furniture. Some outlets didn’t work- found out when watch wasn’t charged in morning.

Not my first time staying here. Prefer Marriott, but was staying with a group. Of course the property location on Kona Coast is breathtaking.

Stayed in May 2023

Went to do the paddle board yoga on Sunday and the teacher did not show up. On Monday the class was full so didn't get to enjoy because no class on Tuesday. The Spa Receptionist encouraged us to come early to enjoy the jacuzzi and sauna. When arrived, learned that these have not been working for three years. The manager refunded 50% cost of massage. The dinner at the Kamuela Provisions was not worth $120. The rib eye steak was very fatty and the flourless chocolate cake was overcooked.

The staff at the reception were exceptional as was the concierge. The grounds are beautiful.

Stayed in May 2023

Room was not cleaned while we were there, had to pay $44/day for parking as guests, no complementary coffee in lobby (had to go to coffee shop), everything at the resort was so overpriced. Asked an employee whose job was to help book tours for advice and he was drunk and/or high and extremely not helpful. It took a long time to get from main entrance to our building

Location, nice facilities.

Stayed in May 2023

Our only issue with the hotel was that we honestly didn’t want to leave but we had to at night because there was nothing to do after about 5pm. There was only about 2 restaurants and then 1 bar that were open after 5pm and they were generally quite expensive or set menus so we had to go elsewhere. The location is beautiful and on the warmest part of the island but it’s also quite secluded so there was 2 small shopping centres down the road but they were still either a 20 minute walk one way or a $5 shuttle/Uber to get to and even then, not heaps of options for food. If you had a hire car would be fine because you could drive the 25 minutes to Kona if you wanted to but without one we felt a bit stranded. I just think such a beautiful resort should have more bar areas and casual food places open later because no one wanted to leave but we had to!

The whole resort area between all the Hilton’s was incredible! We had absolutely no idea that it was connected to two other hotels that you could have wander between and without even leaving the hotel we swam with turtles and watched dolphins every day!! There is a massive lagoon private beach area which turtles and other seaside come into and you can snorkel, kayak, canoe, and much more with every day and further down a dolphin enclosure that does shows and encounters every day. This alone made the experience for us and made the money very worthwhile. The room and bathroom were very big and had an “island feel” and the balcony and view was beautiful. The staff were great, always happy to help and the shuttle service and tram to get to our hotel was also very handy as the whole area is so big to walk. We absolutely loved it here, didn’t even want to leave the hotel!

Stayed in May 2023

food was very expensive with extremely slow service. food options could have been better as well. tram didn’t fully work during our stay.

love the various pools and the beautiful property. nice morning and evening walks, with many places to relax and enjoy the view

Stayed in April 2023

Trekking across the property - lots of walking to get to check-in, room, the pool. Loud birds in the morning.

Comfortable beds and beautiful scenery. The kids loved the pool!

Stayed in April 2023

Arrived during a downpour only to fid out the Tram was not fully operational. It seems very strange and quite inconvenient that there isn't additional parking over by The Ocean Tower & Palace Tower. Specially when the tram doesn't go the whole way. Also, signage about the tram was quite confusing...one section of signs directed us to Restrooms! We were placed in an ADA room so the shower was weird and our first morning had no hot water. That being said..the food we ate was very delicious, and the staff very friendly and helpful. I would stay here again, even at the price.

Beautiful grounds. Love the art along the walkways. Bed was extremely comfortable. So many pools!!!

Stayed in May 2023