Reviews of Hilton Garden Inn Waikiki Beach 3 stars
2330 Kuhio Avenue, Waikiki, Honolulu, HI 96815, United States
#65 of 302 hotels in Honolulu
Guests' ChoiceReview score
Based on 1969 hotel reviews
8.1Score breakdown
-
Cleanliness
8.5
-
Comfort
8.6
-
Location
9.1
-
Facilities
8.2
-
Staff
8.6
-
Value for money
7.8
-
Free WiFi
7.0
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 28 May 2024
Carole
United States5 reviews8.0“Good stay”- • Leisure trip
- • Family with young children
- • Room with Double Beds
- • Stayed 2 nights
- • Submitted via mobile
Great location, clean room.
Stayed in May 2024
-
Reviewed: 27 May 2024
Anne
Australia64 reviews3 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Room with Two Double Beds with City View
- • Stayed 4 nights
Great Location
Stayed in April 2024
-
Reviewed: 23 May 2024
Colleen
United States2 reviews9.0“My kids and I enjoyed our stay at the Hilton Garden Inn. We would definitely stay again”- • Leisure trip
- • Family with young children
- • Room with Double Beds
- • Stayed 2 nights
- • Submitted via mobile
I liked everything the only thing I would have wanted would have been a bigger room.
I loved the location it was right across international marketplace and also it was walking distance to all the good food spots. I really enjoyed the room I had, it was clean, all amenities were in the room shampoo, conditioner, body wash etc it was very relaxing
Stayed in May 2024
-
Reviewed: 22 May 2024
Cindy
United States1 review8.0“Great location to amenities and staff is friendly and efficient.”- • Leisure trip
- • Couple
- • Room with Two Double Beds - Hearing Access
- • Stayed 2 nights
- • Submitted via mobile
Our view was of the parking area. The price was a bit steep after all the extras were added in.
The valet parking went well. The elevators were quick and numerous. The bed was comfortable. The staff was friendly.
Stayed in May 2024
-
Reviewed: 16 May 2024
Katherine
United States2 reviews8.0“Overall stay was okay, though the hotel location is great. They are close to the beach + stores + restaurants. Only thin”- • Leisure trip
- • People with friends
- • Room with Double Beds
- • Stayed 2 nights
- • Submitted via mobile
Location was great.
Stayed in May 2024
-
Reviewed: 16 May 2024
Marine
United States1 review9.0Superb- • Leisure trip
- • Family with young children
- • Room with Double Beds
- • Stayed 4 nights
- • Submitted via mobile
not smiling reception ladies
Stayed in May 2024
-
Reviewed: 13 May 2024
Borges
United States1 review8.0“Staff was great”- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed
- • Stayed 2 nights
- • Submitted via mobile
My room on the 3rd floor overlooked the employees parking lot Did not like that
Stayed in May 2024
-
Reviewed: 11 May 2024
Guo
Australia1 review9.0“It’s clean comfortable and convenient to everywhere”- • Leisure trip
- • Couple
- • Room with Two Double Beds with City View
- • Stayed 1 night
- • Submitted via mobile
Even better if hotel could provide two bottles of water for first day check in.
Clean and convenient
Stayed in May 2024
-
Reviewed: 8 May 2024
Mike
Japan16 reviews6 helpful votes8.0“It was good”- • Business trip
- • Family with young children
- • Room with Two Double Beds with City View
- • Stayed 3 nights
- • Submitted via mobile
Lack of service at least free coffee can be survived at the lobby water pressure is too low
Good location, big room, convenience
Stayed in May 2024
-
Reviewed: 27 April 2024
Pena
Brazil1 review8.0Very good- • Leisure trip
- • Family with young children
- • Room with Double Beds
- • Stayed 1 night
- • Submitted via mobile
NA
NA
Stayed in March 2024
-
Reviewed: 26 April 2024
Sheryl
United States1 review9.0“I enjoyed my stay wa”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 4 nights
- • Submitted via mobile
Everything was good.
I didn’t eat breakfast there but my family said that the food was very good
Stayed in April 2024
-
Reviewed: 26 April 2024
Alex
Canada5 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Room with Two Double Beds with City View
- • Stayed 3 nights
- • Submitted via mobile
Expensive resort fees for facilities we didn't really use.
Wonderful location, nice and neat rooms. Friendly staff, overall very convenient.
Stayed in April 2024
-
Reviewed: 24 April 2024
Margaret
United States1 review9.0Superb- • Leisure trip
- • Family with young children
- • Room with Double Beds
- • Stayed 3 nights
it was close to shopping and dining. The room was very clean.
Stayed in April 2024
-
Reviewed: 19 April 2024
Elizabeth
Australia12 reviews8.0“Great property in a convenient location”- • Leisure trip
- • People with friends
- • Room with Two Double Beds with City View
- • Stayed 6 nights
- • Submitted via mobile
We were not happy that the property’s intended approach for holding funds on a credit card (the full amount for the stay, plus an additional $100/night for possible extras) was not explained clearly to us. We expected to pay (using a different card) upfront, but this did not happen. To their credit, the manager agreed to correct the misunderstanding in the best way he could. Ideally, staff should be aware that people checking in can sometimes be very tired and jet lagged and might not fully understand what they are being told is going to happen. People should also be given the option to pay in advance (which is what we expected).
Rooms are a good size. Location is good. Very handy to the International Market Place and the beach.
Stayed in April 2024
-
Reviewed: 16 April 2024
Jerilyn
United States13 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Room with Two Double Beds with City View
- • Stayed 2 nights
Location was convenient. Restaurant at the hotel was good.
Stayed in April 2024
-
Reviewed: 16 April 2024
Cutwright
United States2 reviews9.0“My stay was very good. I really like the location!”- • Leisure trip
- • Group
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
Breakfast was not included.
Staff was very friendly and professional.
Stayed in March 2024
-
Reviewed: 8 April 2024
Erin
Australia11 reviews7.0“Clean, comfortable hotel in a good location.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
Unfortunately, like most hotels in the area, car parking was expensive as it was valet only, but it is what it is. We were very happy with the room for our 3 day stay, and would happily stay again if it was a short trip. Rooms aren't huge, so it wouldn't be ideal for a long stay.
We booked this room at the last minute as we had booked elsewhere and checked in there to find the room to be dirty. Hilton Garden Inn was able to accommodate us within an hour, all staff we encountered were friendly and helpful, the room was VERY clean, the bed was really comfortable. We didn't have a view, as it was a last minute booking, but we didn't mind at all, as we were only really in the room to sleep and shower. The location was great, opposite the International Marketplace, and walking distance to most of the Waikiki area. We actually only used our car when we were going outside of Honolulu.
Stayed in April 2024
-
Reviewed: 8 April 2024
Joanne
Canada8 reviews9.0“The front desk staff were also very good.”- • Leisure trip
- • Group
- • Room with Two Double Beds with City View
- • Stayed 7 nights
The carpet and paint on the wall, needs an update. Also did not like the pool, there was no shade
The cleaning man was FANTASTIC!! He was always friendly worked very hard and I left my AirPods there and he turned them in......fantastic man.
Stayed in April 2024
-
Reviewed: 8 March 2024
Kaitlyn
Australia7 reviews9.0“Amazing location”- • Leisure trip
- • Family with young children
- • Room with Double Beds
- • Stayed 7 nights
Not enough space in the lobby upon arrival. Despite requesting an early check-in in advance there was unfortunately no rooms available which is fine as its subject to availability, however there wasn't even anywhere to sit down and wait in the lobby. The receptionist at the time was not overly friendly or helpful in this matter, however a few hours later we spoke to another lady who was fabulous and helped us immediately. The beds were not overly supportive for my mother who has back issues but were still comfortable.
The location was very central and within walking distance to great shopping, food and attractions but most importantly the beach. The rooms were spacious and clean. The staff for most part were very friendly. The hotel helped us arrange our activities which was amazing.
Stayed in February 2024
-
Reviewed: 24 February 2024
Michiko
Japan3 reviews1 helpful vote9.0“Very relaxing hotel. Thank you.”- • Leisure trip
- • Family with young children
- • Room with Two Double Beds - Hearing Access
- • Stayed 4 nights
- • Submitted via mobile
Location is best for my family. International marke place is just in front of it.
Stayed in February 2024
-
Reviewed: 17 February 2024
Gwendolyn
United States1 review1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Room with Double Beds
- • Stayed 3 nights
- • Submitted via mobile
Breakfast was not included in our packet they said.
Stayed in February 2024
-
Reviewed: 15 February 2024
Rafael
United States24 reviews2 helpful votes8.0“Solid choice with competitive price for Waikiki Beach”- • Leisure trip
- • Couple
- • King Room with Partial Ocean View
- • Stayed 5 nights
Being woken by the (false) emergency alarm that fired at 2 AM through the whole hotel. Parking is kind of pricey but that's the reality in Waikiki Beach, and though it has valet, I guess the cars were parked kind of far because some times it would take a little bit to get them ready.
Honest hotel at a great location in Waikiki beach (5 min walking). Staff were all very good. Lots of stores, and restaurants at a walking distance. Wifi was also good. Free towels available for the pool and to take to the beach were great! There's also convenience store at the first floor. We got the partial ocean view apartment and it has a nice balcony/view!
Stayed in January 2024
-
Reviewed: 14 February 2024
Marianne
Finland6 reviews8.0“Nice and comfortable”- • Leisure trip
- • People with friends
- • Room with Two Double Beds - Hearing Access with Partial Ocean View
- • Stayed 2 nights
- • Submitted via mobile
Air condition blew straight towards the beds
Location and It was really clean and room was good
Stayed in February 2024
-
Reviewed: 10 February 2024
Genevir
Canada1 review9.0“It was an awesome one!”- • Leisure trip
- • Couple
- • Room with Double Beds
- • Stayed 4 nights
- • Submitted via mobile
The configuration of the room
Its location
Stayed in February 2024
