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  5. Reviews of Doubletree By Hilton Omaha Southwest, Ne

Reviews of Doubletree By Hilton Omaha Southwest, Ne 4 stars

3650 S. 72nd St., Omaha, NE 68124, United States

#17 of 83 hotels in Omaha

Guests' Choice

Review score

Based on 563 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.8

  • Facilities

    8.6

  • Staff

    8.8

  • Value for money

    8.1

  • Free WiFi

    8.0

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Showing 76 – 100

  • Reviewed: 29 July 2022

    9.0
    I enjoyed my stay and even had a person best time for 5 miles running on the treadmill.
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night

    the refrigerator in the room hummed, so I unplugged it. Fortunately I didn't have to use it.

    The hotel desk person when I checked in, personally showed me where all the amenities were located. In the morning when I checked out, she was back again and just a warm and friendly along with her colleague. Lobby was very clean, my room appeared very clean, the bed was comfortable. In the morning I saw staff everywhere cleaning the hotel including the windows and the work out room. The work out room had great up-to-date equipment, plenty of clean towel, sanitation wipes and fresh water dispenser. There was plenty of self sanitizing items located around the hotel too. I did not eat breakfast, so can't comment.

    Stayed in July 2022

  • Reviewed: 29 July 2022

    8.0
    convenient location and a clean hotel, staff very friendly
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    beds are not comfortable

    close to our venue and family easy access to interstate

    Stayed in July 2022

  • Reviewed: 19 July 2022

    8.0
    Great value and a nice hotel!
    • Leisure trip
    • Family with young children
    • King Room - Hearing Access
    • Stayed 3 nights
    • Submitted via mobile

    I wish there was a hot tub! Pool was really cold.

    Location was great. Staff was nice and helpful.

    Stayed in July 2022

  • Reviewed: 14 July 2022

    7.0
    Fine
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    18 dollar breakfast

    The bed.

    Stayed in July 2022

  • Reviewed: 11 July 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    elevators very slow and the price of breakfast

    spacious and clean room, friendly staff, complimentary cookies and water upon checkin, great breakfast

    Stayed in July 2022

  • Reviewed: 25 June 2022

    8.0
    Very good
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Masklessness. I wish that people were wearing masks in the hallways.

    The staff were all kind and helpful. I like the notice in the elevator that said one family group at a time in the elevator. I wish this was posted outside the elevator too.

    Stayed in May 2022

  • Reviewed: 15 June 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed was too firm for me

    Very clean, roomy, nice outdoor patio with music, very nice bathroom lighting

    Stayed in June 2022

  • Reviewed: 13 June 2022

    8.0
    It was a comfortable night with a great breakfast.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I think all hotels are too expensive.

    The location was close to where we needed to access, breakfast was great, and the makeup mirror was a super nice addition.

    Stayed in June 2022

  • Reviewed: 6 June 2022

    9.0
    The comfort and cleanliness was excellent
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Paying extra for breakfast wasn’t in our budget. I felt like we paid a bit for the room and didn’t like that breakfast was extra.

    The bed was very comfortable and everything was clean and looked new. The location was great.

    Stayed in June 2022

  • Reviewed: 4 June 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    Very nice. Very friendly staff. Very spacious. Nice pool

    Stayed in June 2022

  • Reviewed: 2 June 2022

    9.0
    great. clean. great last minute booking. great area.
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    the limited elevator

    the parking. the friendly staff. pet friendly

    Stayed in May 2022

  • Reviewed: 31 May 2022

    9.0
    the staff was amazing and so was our room! definitely will return!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    there was nothing we didn’t like about the hotel!

    The lobby was very nice and we were very pleased when we got up to the room as it was very clean! i liked that the restaurant was easily accessible and the pool was very easy to find!

    Stayed in May 2022

  • Reviewed: 31 May 2022

    9.0
    Other than the abysmal service at the bar in the hotel, everything else was fine.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Worst experience ever in the bar/restaurant area on Saturday night. Bartenders were very slow and there were hardly any hotel stayers in there. We waited at the bar and another group came up 5 min later and were acknowledged/served before us. Took 15-20 min for drinks and they were not close to correct. We ordered manhattans and they were watered down. The tonic and tops half gin was abysmal with little to no alcohol. My friend ordered a vodka lemonade and was then told by the gentleman bartender that there was not any lemonade at this bar. She ordered a margarita instead and it was not good. She did not even finish it. Later the girl bartender brought us a clear drink that looked like ice water and I stated that we did not order this and she told us it was the vodka lemonade, we told her that the gentleman said there was not any lemonade. I tasted it and it tasted like vodka water. She got an attitude with me and told me she made it herself behind the bar and I just said ok. — we took our drinks up to our rooms and paid $78 for horrible service and horrible drinks. Not a good night cap.

    Completely forgot his name, but the front desk worker was amazing!!! He worked the Saturday and Sunday we stayed. He was very helpful with suggestions on what to do in town and was very kind, fun and easy to talk to. Man deserves a RAISE! Thank you, sir!!!!

    Stayed in May 2022

  • Reviewed: 17 May 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I'dbooked thru booking.com, which told me the cost of a breakfast was included with my rm. In spite of this being printed on my rez,, the employees at the desk cheerfully told me that there was no free bkfst. Just an $18 pp buffet. We were leaving early the next day and dont eat much for brkfst. I was told the bar was serving dinner, but it was the bar menu only, and no apparent employees were there except Sam, the bartender. Theres no counter space in the room bath. Just a 3-4" strip around sink and a narrow ledge over toilet. Pp

    VarLocation is excellent. Sam the bartender gave outstanding service. In spite of being led to think there was full lunch and dinner service in the restaurant, it was closed. There was a small bar menu, but the only employee was Sam...to take orders for drinks at bar and food orders, to quickly deliver food to tables , cash people out. He did a great job, and remained attentive and cheerful throughout. Nice bedding and towels.

    Stayed in May 2022

  • Reviewed: 10 May 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    location

    Stayed in May 2022

  • Reviewed: 2 May 2022

    7.0
    Good
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights

    We stayed for 3 nights and our room was never cleaned and we didn't get fresh towels or more coffee for the morning.

    Great

    Stayed in May 2022

  • Reviewed: 11 April 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Location was little weird and pool was cold.

    Very nice and clean.

    Stayed in April 2022

  • Reviewed: 29 March 2022

    8.0
    Comfortable stopover stay along I-80
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Shower head needs to be replaced… the shower had crazy hard water pressure

    Quiet and comfortable room (even though on the smaller side). Bed and pillows were perfect.

    Stayed in March 2022

  • Reviewed: 7 March 2022

    8.0
    Overall good stay and staff was super.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The drain in the tub is backed up. Toilet paper holder was very loose.

    Stayed in March 2022

  • Reviewed: 21 February 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    loved the room

    Stayed in February 2022

  • Reviewed: 3 February 2022

    8.0
    Very good
    • Business trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Well everything is very clean i really recommend this place

    Stayed in January 2022

  • Reviewed: 20 December 2021

    8.0
    Fine
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    They tried to charge me for my room twice.

    Location was a little sketchy

    Stayed in December 2021

  • Reviewed: 5 December 2021

    7.0
    Dirty Bed Skirt
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite - Mobility Accessible
    • Stayed 1 night
    • Submitted via mobile

    I didnt like that it didn't have breakfast as well as it being dirty.

    I liked the hotel and the location.

    Stayed in December 2021

  • Reviewed: 3 December 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    breakfast wasn’t included

    very clean

    Stayed in November 2021

  • Reviewed: 22 November 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    comfortable beds

    Stayed in November 2021

Showing 76 – 100

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