400 South 2nd Street, Louisville, KY 40202, United States
#15 of 149 hotels in Louisville
Guests' ChoiceBased on 824 hotel reviews
8.9Cleanliness
9.3
Comfort
9.3
Location
9.3
Facilities
9.3
Staff
9.1
Value for money
8.4
Free WiFi
7.5
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End of dialog contentReviewed: 4 June 2024
Megan
United StatesI think for the price and caliber of the hotel it would be great to have a complimentary continental breakfast offering for guests. The AC did not get as cold as we prefer for a hotel. It worked but seemed to shut off without completely cooling.
The location is amazing and the amenities are wonderful. Our room was very clean and everything was very comfortable. We enjoyed being able to access streaming services on the TV. Room service when used did a great job. Overall very pleased.
Stayed in May 2024
Reviewed: 31 May 2024
Robinson
United StatesI did not like that there was no form of free breakfast. Rooms cost a lot of money, so free breakfast would have been nice.
The rooms were clean and up to date. I loved the options of shops and restaurants. The staff was responsive and friendly.
Stayed in May 2024
Reviewed: 30 May 2024
Thomas
United StatesHow small the room was and the lack of tv channels, there was no speaker in the room either.
The location and amenities were very nice.
Stayed in May 2024
Reviewed: 27 May 2024
Roberts
United StatesUnfortunately the pool had an issue while we were there and wasn't able to be enjoyed. Not the hotel"s fault!
Beautiful hotel, great friendly staff, convenient location
Stayed in May 2024
Reviewed: 26 May 2024
Charice
United StatesI was told I could check in at 3. My room wasn’t ready til 5. I was also charged a extra $100 from the est rental fee
Wet nice atmosphere inside, staff were very polite.
Stayed in May 2024
Reviewed: 25 May 2024
David
United StatesGood location and nice staff. Having the Bob’s Steak and Chop on site is always good.
Stayed in May 2024
Reviewed: 20 May 2024
Shireen
United StatesI didn't like that I had to pay for wifi when I'm already paying such high price for a room.
Stayed in April 2024
Reviewed: 16 May 2024
Angela
United StatesNothing it was great
Everything was amazing from the lobby to our room!
Stayed in May 2024
Reviewed: 15 May 2024
Asha
United StatesThe taco lady was a bit snooty. Bed was kind of hard. Other than that very nice place.
Beautiful place! Loved the market and restaurants. Located close to everything.
Stayed in May 2024
Reviewed: 13 May 2024
Tarina
United StatesEverything
Stayed in May 2024
Reviewed: 13 May 2024
Johnna
United StatesN/a
Bar and pool party
Stayed in May 2024
Reviewed: 11 May 2024
Charlene
United StatesElevations not enough The front desk lady was rude and did knowledge our existence
Location was the best. Love the market in the lobby area.
Stayed in April 2024
Reviewed: 23 April 2024
Stacey
United StatesWe did not get any housekeeping services even when I texted the staff requesting for our room to be cleaned and new towels. We were gone all day and came back to a dirty room. Had to call down to the front desk late at night for fresh towels and had to re make our bed
Very nice on the inside. Liked the valet parking and room on the top floor
Stayed in April 2024
Reviewed: 22 April 2024
Adams
United StatesEverything was perfect. The staff made sure I had everything I needed. I loved my stay.
Stayed in April 2024
Reviewed: 22 April 2024
Paris
United StatesI don’t have anything negative to say about my stay.
From the valet to the hotel staff all were extremely polite and welcoming. The room was very casual with a nice view of downtown. The location was also convenient for all of our downtown expeditions.
Stayed in April 2024
Reviewed: 18 April 2024
Kristine
United StatesLack of pillow options. Arrived at 1pm and was told we would get a text when room was ready by 3pm. 330 we were told room not ready although others had keys in the rack. 4pm went again, still not getting the text, then the room was ready Felt dismissed by a person behind the desk when asking for suggestions
Great location. Liked the onsite food and drink options. Clean. 1 out of the 3 staff members i dealt with was helpful.
Stayed in April 2024
Reviewed: 17 April 2024
Lexi
United StatesTHe restaurant they had on-site and used for room service was not very good plus cost a lot of money. I would not do room service again from the location.
Since we went for our babymoon they gave us a little care package it was super kind and the rooms were great.
Stayed in February 2024
Reviewed: 8 April 2024
Joy
United StatesNothing.
It's a beautiful space with great guest rooms and great customer service. The restaurant on the property was good and the Falls Market was so convenient. Great breakfast. My daughter LOVES macaroons so that worked out well.
Stayed in March 2024
Reviewed: 1 April 2024
Williams
United StatesN/a
We ate at Bob's Steak and Chop and the food was delicious. The room was clean and beautiful. I would stay here again.
Stayed in March 2024
Reviewed: 28 March 2024
Carla
United StatesThe bed was very comfortable.
Stayed in March 2024
Reviewed: 14 March 2024
Eom
United StatesI cannot think of anything
Flexible and accommodating for last minute change
Stayed in March 2024
Reviewed: 28 February 2024
Luke
United StatesLoved it all!
Everything! The staff and the amenities were beyond what I had imagined. I felt safe, cared for, and will be coming back next year!
Stayed in February 2024
Reviewed: 26 February 2024
Deanna
United Statesn/a
everything was great!
Stayed in February 2024
Reviewed: 26 February 2024
Osmany
United StatesIs awesome overall
Stayed in February 2024
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