The pillows could use an upgrade.

Breakfast is included and it's reasonable The staff is helpful, polite and they accommodated my request.

Stayed in May 2024

The location is not great. There are homeless people in front of the hotel, some of whom are passed out on drugs. It is not a neighbourhood where you should walk alone at night. There is a subway station serviced by 5 and 2 trains that will take you to Manhattan in three stops, so there is that. The breakfast should have more options. The fitness centre could have more equipment and could be better equipped.

The room was excellent, with a really high ceiling. The bed was comfortable. Room service cleaned the room every day. There was a decent free breakfast in the room. The staff was friendly and helpful. Some good restaurants near the hotel offer Peruvian and Ecuadorian food.

Stayed in May 2024

The price is really high! Like extremely.

The property was clean & quiet.

Stayed in May 2024

The room where the breakfast was located was too small to accommodate everyone and it felt very crowded. It was understandable because no one needed to leave the hotel to eat breakfast but there were too many tables and chairs for the limited space.

We were very impressed with the hotel from the staff checking us in to the quick service when requesting extra towels. The facility was very clean and well maintained. The continental breakfast was much more than just pastries and coffee. They had all types of pastries, bagels, muffins, bread to toast, a juice machine with a variety of juices, a coffee machine also with a variety of choices, fresh fruit, and yogurt.

Stayed in May 2024

Propery was good but Bronx area is not really very appealing

Stayed in May 2024

Variety of art. Doesn’t affect stay

Tight room. Clean. Shower is great.

Stayed in May 2024

Bathroom sink a little small.

The hotel was a wonderful oasis in a slightly frayed round the edges area but was less than 200m from the subway station. The rooms were cleaned when we wanted them; staff were friendly and helpful. Breakfast was a filling continental buffet. Tea, coffee and hot chocolate was on tap. The water was hot. Heating worked well. The room was quiet. The building was once a theatre where Houdini and the Marx Brothers performed. Commuting was not too long - 30 minutes to Manhattan.

Stayed in May 2024

neighborhood.

all

Stayed in May 2024

Nothing

Quite and nice

Stayed in May 2024

neighborhood is challange for european people

very clean, refurbished, breakfast could be more diverse, very near to subway station, and there is grocery next corner

Stayed in May 2024

Just to be clear, the area that the hotel is in is a distressed urban neighborhood. Inside of the hotel is an oasis but folks expecting pristine surroundings may be surprised. Also, the weekend we were there, the closest subway was closed so getting around took longer than expected.

The room was huge - like the size of a one bedroom apartment. It was clean and breakfast was charming and well stocked. Staff was very kind, like they took a personal stake in making the hotel feel comfortable. As an aside, my birthday was the day I arrived to the hotel and my family had a surprise gift waiting for me in the room - and they recounted how helpful the hotel staff were to make the gift and surprise happen.

Stayed in April 2024

Nothing in particular

Excellent facilities, great staff. Our room was really big and comfortable. We spend really good time at Opera House Horel

Stayed in May 2024

Neighborhood less than ideal, but transportation to Manhattan is very convenient with 2 lines of MTA to both sides of Central Park.

Great management! Professional and courteous staff! Extremely well maintained facility and rooms are very clean.

Stayed in April 2024

Very comfortable, big rooms, good wifi, friendly staff, perfectly quiet, nice supermarket across the street.

Stayed in May 2024

Nothing

Everything was great this is why I come all the time and tell people to go there

Stayed in April 2024

Only cold breakfast (bagels, cereal, etc)

Property was clean and staff was friendly. Our room was spacious.

Stayed in April 2024

Service was on point

Stayed in March 2024

It was very clean comfortable and most of all it was quiet and the breakfast was good

Stayed in April 2024

No complaints. From beginning to end, the stay was great.

The hotel was beautiful. Luscious was very nice and hilarious and professional. He went above and beyond to make sure we had an exceptional stay. We will definitely be back.

Stayed in April 2024

The neighbourhood is vibrant and very well connected via several subway express train lines close by. The area around the hotel is not the safest and not particularly clean. It can feel somewhat intimidating for a solo female traveller.

The hotel provides good value for money, staff are very nice and forthcoming. There is coffee and tea 24/7 and the rooms are clean and spacious.

Stayed in April 2024

*Breakfast area can feel a bit stuffy. The low ceiling and few windows and when some days air-conditioning was turned off it felt a bit tight. *Breakfast itself ... although there was enough to choose from , apart from boiled eggs choices were mainly sweet.No cheese or cold cuts. But it must be said that breakfast is not a complementary item. It's allways included and maybe therefore a bit on a budget. We brought our own cheese and salami 😉 *The hotel area can be a shock to some people as its not the most fancy. Streets are littered (although cleaned regularly) , and many homeless people. But we never felt unsafe and it's just a part of where real people live and has been no issue for us.

*Very helpful and friendly staff. At the front desk and during breakfast any issue or questions was dealt with immediately. Great staff makes this place standout !! *Spacious room , and great bed. *Very clean and well maintained hotel. *Location very close to subway station. *Great convenience store across the street.

Stayed in April 2024

Area around

friendly personnel, safe box, iron, ironing board and hair dryer in the room Close to subway

Stayed in April 2024

Location

Location

Stayed in April 2024

Late Check in Time of 4pm

Stayed in April 2024