Had to keep the AC on as the neighbor downstairs blared music. Didn't sleep very well because I traveled with my 5 yr old and the lock on the door could be opened with a credit card. TV didn't work and I had to unplug it to shut it off. Sketchy part of town.

It was very clean and the bed was absolutely comfortable. The owner was very nice. Easy check in/out

Stayed in April 2023

I booked this hotel just before I hit the road. I set this hotel as my Google Map destination and started my journey. When I struggled in heavy traffic, I received their phone calls 3 times, and 2 text messages. I had to pull over my car at a small gas station and called them back, because I traveled with my mom, I have to make sure we can stay in somewhere instead of street, at night. OK, the man told me they were "fully booked" I had to agree with the cancellation. Alright, C'est la vie. That happens right? I understand and I said OK and send my confirmation number to let them cancel my reservation. I had no time to argue with them and booking.com this rubbish platform cuz I had to arrive my destination before midnight. I just booked another hotel and drove there. After we settled down, I checked booking app. Oops, something wrong. They didn't cancel my reservation and no response for my inquiry. I contacted booking.com customer service immediately and they said they will find an alternative hotel for me, at almost 11:30pm. I told them no need to do that just refund me, and I thought naively everything should be OK because this hotel has a high rates and bookings is a big platform. But nothing is like my expectation. The hotel told bookings they could accommodate me but I didn't show up. The bookings said they had nothing to do with this case just let the hotel charge me the whole amount. I also called the hotel the same guy answered my call and seemed like they absolutely understand my case and let me call booking.com to contact them. But when the customer service contacted them they said they weren't overbooked at all. OK, I guess I am the lier, right? That is my experience of this hotel and this rubbish platform.

Nothing, didn't get a chance to stay in this arrogant hotel.

Stayed in March 2024

Very welcoming, they recommended me places to visit.

Stayed in August 2023

Private and clean, definitely my favorite place to stay in Hartford.

Stayed in July 2023

Staff really wants people to have a 5 star experience, great place!

Stayed in July 2023

Excellent place

Stayed in July 2023

Cozy and comfortable, excellent value.

Stayed in June 2023

Fantastic stay, the room is very clean.

Stayed in June 2023

Same as above

Nothing booked our room and they took our money and the next day received a call saying they couldn't accommodate one of our days. So told them to refund our money because 1 day won't work. They guy said it would be 3 to 5 business days for our money to be refunded. We'll after 5 days still no refund. I know big shocker. So we called booking.com to try to get refunded and they said that we should have called them the day that the hotel called us saying they couldn't accommodate us. I explained to them that the hotel said it would be 3 to 5 days for our refund and thats why we didn't call them. So after alot of complaining and threatening phone calls to booking.com who are the ones that took our money and the ones that represent the hotel they finally said they'd refund our money. I know this is alot to read but to possibly help alot of people from being scammed I hope you take the time and read it. There double booking rooms and ripping people off. So hope you found this helpful and picked another hotel. Thanks

Stayed in June 2023

There whole process how they played me i stayed outside all night because they took the last of my money

So this property should NOT Even be on booking the scammed me for money and played me out a place to sTay. They will search your name up if they dont like your background they will call you and tell you they have no rooms available. LIKE THEY DID TO ME

Stayed in May 2023

only stated to crash as we came from new York for a concert but never stayed at an air BnB before this place was was quiet an clean .

Stayed in December 2022

Now that I have your attention with that stellar 10 rating let me tell you that I didn’t get to enjoy my stay at all. You see, I received a phone call from someone who represented himself as a Pacifico Place B employee who claimed to be so sorry but thet motel was fully booked and could not provide any room for me and my wife. Since the call came after the cancellation period had ended and the person who called said he would take care of refunding the charges through Bookings.com I accepted the action in good faith. I booked another room in a different motel. Long story made short — the business appears to be run like a scam. Bookings.com made sounds as if to refund the charge. But their actions speak to the contrary. My advice to anyone considering using either business is beware and don’t believe the words without a written contract. Or simply choose a different business to support. Thanks for reading. Don R.

Stayed in September 2022

Good stay, perfect location.

Stayed in October 2022

Shared spaces was really dirty (room was ok), bathroom floor was sticky. Location looked a bit shady but to be honest we did not wander around to find out.

Stayed in September 2022

Nothing

Location

Stayed in November 2023

See above…

I didn’t even stay there!! Upon my arrival I was told that the property had been overbooked and that I could not stay!! I want my money back!!

Stayed in August 2023

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in August 2023

There are no comments available for this review

Stayed in August 2023

There are no comments available for this review

Stayed in October 2022

There are no comments available for this review

Stayed in April 2022

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in August 2023