Room poor maintenance

Good location

Stayed in May 2024

The lift

Location.

Stayed in April 2024

Check in was awful. Arrived around 4:00 PM Sunday, the check in process came down to 20 customers in a single line with one employee behind the counter. For some reason she spent ten minutes checking each in.

Room was clean, bed was very comfortable and location was excellent for spending time on the upper West Side.

Stayed in May 2024

Bagels and variety of danish.

Adequate and fine.

Stayed in May 2024

Only one lift working. Would have liked to have been told beforehand.

Pillows were divine! Requested kettle and fridge and delivered promptly, thank you! First room shower/bath taps didn’t work, engineer sent 3 times to repair, told fixed but wasn’t. We moved to another room with no assistance offered through different lift well as lifts ‘apparently’ were being upgraded but never once saw anyone working on them. Heard complaints from guests every lift ride after having to wait lengthy time or use service lift. One front desk staff said ‘it is what it is’. It should be noted on booking site so potential guests can see what they can expect.

Stayed in May 2024

Only one working elevator

Location, rooms are big enough for Families

Stayed in May 2024

The waiting time for the Elevator sometimes it was a little long!

Location was really great, few minutes walk to Times Square and Central Park, the room was spacious and confortable beds, the beed sheets were changed daily!

Stayed in April 2024

The elevator not working caused so many issues.

It was nice and next to the Central Park.

Stayed in May 2024

Elevators are a joke, only one available for 18 floors with 30 rooms each one. Almost all elevator rides were completely packed with +8 people and stopping on several floors. Wifi was unstable and slow, we had a day with no connection at all.

Great location, extra amenities were available upon request. The basic room has a great size, with a complete closet, a dresser, and a fully equipped bathroom. Friendly staff.

Stayed in May 2024

Just one elevator available

The location and the room

Stayed in May 2024

Lifts .... only 1 lift working properly on one side of the hotel, always waiting for a lift, people queuing for a lift up or down, all the time.. Staff unhelpful over lift situation, didn't want to know

Location Bar

Stayed in May 2024

Unclear the air conditioning was working, TV very complicated and no fridge in the room

Good location, beds were very comfortable and the housekeeping staff managed to clear round 4 people’s stuff very efficiently.

Stayed in May 2024

We had booked a quadruple room. The room itself was quite small and packed with not very much space to move around. It was also poorly lit. The lack of lights in the room and in the dressing was noticeable. Moreover, the services and the amenities were very disappointing for a 4-star hotel - not enough towel hangers in the bathroom, no fridge/minibar, no slippers, no bathrobe, no bedside table, almost nothing around apart from the beds. Even the charging sockets were way too few in our room As many people already mentioned they are currently upgrading their elevators. So they have like 2 elevators currently in use which is indeed a burden. I think for the time being they shouldn’t let people in the rooms located at the top floors so that they can use the stairs. Our room was on the 4th floor and we used the stairs pretty often even though sometimes an elevator would have been more convenient. I guess this hotel is a pretty decent option, though pricey, given its location in NYC

The rooms were clean and the location of the hotel is very convenient - close to Times Square, Central Park and Subway stations.

Stayed in May 2024

Only one elevator was working, the others were being serviced. This was a major nuisance as there were queues most times of the day.

The breakfast could be bought at a little shop inside the hotel lobby and consumed in the lounge. Very good quality coffee and rolls, sandwiches etc. Staff was super friendly and helpful!

Stayed in May 2024

The lifts could of worked, only one worked for a large hotel its not good enough, guests had to use goods lifts

I liked the location

Stayed in May 2024

There was only one lift and it wasn’t unusual to wait 10 mins for it. No tea and coffee facilities in the room

Location was fantastic and the staff were helpful

Stayed in May 2024

The photos led us to believe the rooms were spectacular and high standard. They were nice in person but felt slightly underwhelmed as I thought the first impression of the hotel would continue on but the rooms, but not so much. We still had a lovely stay, the staff were helpful and apart from the upgrades to the lifts meaning there was a bit of a wait/crowded lifts, there wasn’t much to complain about. I enjoyed my stay, just felt price was a bit steep. Again, this isn’t so much the hotels fault, but you could hear a lot of street noise throughout the night. So I assume the higher the floor the less you’ll hear? We were on the 9th tbf and got woken up every night. Not the hotels fault but worth factoring in for the location.

Great location, two blocks from broadway and across from Carnegie Hall.

Stayed in April 2024

A bit dated

Location

Stayed in May 2024

Number of elevators for lower floors is not sufficient (1 out of 2 was out of order) and no kettle in the room.

The location is great, rooms are big, and the hotel has its own cafe' to buy basic stuff. Also quite nice lobby and bar.

Stayed in May 2024

Only one elevator was function and we had to wait more than 10 minutes in morning

Good location

Stayed in May 2024

Number of elevators

Location

Stayed in May 2024

The room was small

Two bed would have been great, the room was small. I have paid similar rates at other hotels and I get a bigger room, double bed, etc.

Stayed in March 2024

there is no electric kettle in room to make tea or coffee, no water or anything in fridge. no menu for room service to get something to eat if needed at night.

Location, staff, room

Stayed in April 2024

The mattress wasn’t terribly comfortable, the air conditioning didn’t really seem to blow cold and the elevator….. you could sometimes wait 15-20 minutes for the single elevator that works here. They suggested using the service elevator in the electrical room which seemed pretty sketchy when paying for a premium hotel.

Proximity to Time Square, the subway and Central Park

Stayed in April 2024