There was no notice of the construction which created limited on-site parking for guests. The noise from construction lasted until dinner hours and began bright and early at 8 am.

The staff were friendly and helpful. Additionally, room was nice and clean. The hotel shuttle provides easy access to Main Street and pick up back to the hotel.

Stayed in June 2023

The staff was very friendly and the rooms were comfortable

Stayed in April 2023

No microwave

Stayed in April 2023

We were given free breakfast vouchers because the king bed rooms that we reserved weren't available, but one look at the breakfast buffet convinced us that we didn't want to eat there. You really need to improve the food service.

The Shuttle service is great. Really wonderful not having to worry about parking at Park City. Location is great too!

Stayed in April 2023

Shuttle to downtown Park City should start in the morning rather than at 2:00 pm. There is a free city bus, but waiting for it in cold weather cane unpleasant. Without a car, location of hotel is not great.

Breakfast was acceptable, but not great. We had a $10 discount for each breakfast

Stayed in November 2022

Sound from neighboor was disturbing. Was like they were in same room

Hotel was nice. Staff was pretty good.

Stayed in January 2022

Breakfast only one morning. Was good but we did not know about the variety of meals besides the buffet that it came with it. What we had was great. Wonderful pool and jacuzzi area. Not much of a view from the balcony.

Stayed in October 2021

beds not comfortable

pretty lobby and clean property

Stayed in November 2021

I wish Starbucks had been open all day also was disappointed that the view from our room was just the inside of the building.

The location

Stayed in October 2021

Only problem was tv brightness was set much too low so picture was hard to see. Remote in room did not access settings.

Stayed in August 2021

Mattress was a little lumpy

Breakfast wasn't offered. Location

Stayed in July 2021

Initially we were given a basement room, but key card was not programmed correctly. Had to walk all the way back to desk. We were given a room in a more desireable location on upper floor.

Didn’t eat breakfast. Our room a/c was on upon arrival so it was immediately comfortable. Room was clean and had no overpowering smells. Coffee variety in the room. Complementary water bottles. Good tv. Comfortable bed,bedding, nice bathroom soaps.

Stayed in June 2021

The hours of the hot tub

Gym and room access to pool

Stayed in May 2021

When a hotel list that they are pet friendly, don't allow your customers with pets to be on the same floor/row/hallway with customers that complain about dogs barking. The Sheraton Hotel should always have a seperate floor for those customers that do bring pets, so we don't have to get text messages or calls that our pets (dogs) are barking and being loud. When Dogs hear doors shut and slammed, of course they will be barking. My family and I left our pets in the room to go enjoy a nice Christmas Eve, Dinner, and I kept getting calls and text messages from the front desk that they had 4 complaints about dogs in the room next door to their room, or they could hear dogs barking from down the hall. I could not enjoy myself due to the messages that were being sent to me while I was enjoying my meal. Maybe next time I will won't be staying at the Sheraton Hotel in Park City

Stayed in December 2023

The service was really bad. The staff was rude. I couldn’t get anyones attention. I couldn’t get anyone to help me with my bags. I couldn’t get anyone to hold my bags at the bell stand. I asked for a taxi and I was told I should get an Uber.meanwhile while my app wasn’t working. the two people who were great were both the male and female Sheraton Van drivers. they both went out of their way to help. My room never got cleaned. I called them to ask them to clean it and they said they would come and they never came. The facility was old. There was a new part where the restaurant was but the original part of the hotel is tired. It’s very dated. The service in the restaurant was nice. Those people were nice. The food was ok. The front desk staff was just rude and curt. The location was ok for the theaters via car or bus. However, there wasn’t enough to walk to. my last few nights, I stayed right in town in Park city, and I was able to walk to theaters and restaurants and shopping

The location good for Sundance Film Festival to get to the theaters by bus or car.

Stayed in January 2023

the lounge is a very poor facility. very dirty no food no beverages no alcohol, nothing is being served. I asked and spoke to a manager but nothing was done. the breakfast was very poor, no refills for food. the service was very poor and unpleasant we paid a fortune for 6 nights and got no service for that. after talking to the manager he refunded us for 67$!!!!!! we paid over 4400$ for 6 nights at a very poor hotel!!!! unlike the Sheraton as Marriott around the world

location

Stayed in January 2023

nothing

everything

Stayed in August 2022

nothing

super nice and relaxing. All staff were nice and professional.

Stayed in August 2022

na

location and cleanliness shuttle service

Stayed in April 2022

The room was warm the air didn’t work when it did it was extremely loud and couldn’t sleep a wink

N/A

Stayed in January 2022

Clean, comfortable, pretty. Very convenient shuttle with wonderful staff. Brett at the front desk offered exceptional help, and Wade and the other shuttle drivers were professional and helpful as well.

Stayed in August 2021

I did not eat breakfast, I wish I had access to the coffee vs. being waited on to receive coffee. Server was very polite. The Coffee at breakfast was light while the coffee in the room was darker and more to my liking. Coffee being served at breakfast vs. self serve or both

g. Matt the front desk clerk was outstanding. Lovely facility and great location

Stayed in May 2021

Nothing

Breakfast was excellent. The cold and hot choices were great. The service was exceptional.

Stayed in May 2021

The beds were so stiff. All of us woke up complaining about how our bodies ached from the bed and got bad sleep. The check-out process was not explained, so I dropped off the keys to the receptionist. Included in our visit were supposed to be snacks, there were none in our room. In addition, the iPod station to play music was broken.

The check-in receptionist was very nice and pleasant. I really loved the location we were at. The place was clean and the building smelled good.

Stayed in May 2021