336 Henderson Chapel Road, Pigeon Forge, 37863, United States
#446 of 454 hotels in Pigeon Forge
Guests' ChoiceBased on 227 hotel reviews
4.7Cleanliness
5.5
Comfort
5.6
Location
6.9
Facilities
5.2
Staff
7.3
Value for money
6.1
Free WiFi
3.6
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End of dialog contentReviewed: 3 April 2023
Heather
United StatesI couldn't find the building at first because the sign is covered up and when i tried to call nobody answered.The room was not in good condition and i felt the need to check for bugs because it looked sketchy. Happy to report i didnt find any
Close to main rd in pigeon forge
Stayed in April 2023
Reviewed: 23 March 2023
Hollis
United StatesThe outdoor sign was blank so it was hard to find the hotel at first. The kitchen is under construction so breakfast wasn't being offered- which is fine, but I wish we'd been informed before we arrived. We also weren't told that the pool isn't open. We're a little uncertain about the actual name of the hotel- we booked Rodeway, but the name is changing to Sleep Inn, but the wifi is named Motel 6...on the second night of our stay we ran out of tp and couldn't reach staff to get more- we had to ask another guest for some.
The staff was friendly when they were around, our room was clean and there were no safety issues. We were very close to the attractions we went to.
Stayed in March 2023
Reviewed: 13 March 2023
Audrey
United StatesIt was undergoing a remodel so the part we stayed in was out dated and small.
Location and staff were great.
Stayed in March 2023
Reviewed: 11 October 2022
Spriggs
United Statesit seems it use to be a nursing home.. also wasn’t very clean. broken up make up left in bathroom, dust on light fixtures, toilet paper wasn’t folded and soap scum build up on the walls. advertised breakfast included but it’s only served Friday-Sunday.. can also hear exactly what’s going on it the other rooms.
I liked the quieter surroundings
Stayed in October 2022
Reviewed: 3 October 2022
Wilma
United StatesTV didn't work. Wi-Fi very slow. Hotel is major need of a renovation. Although we didn't tell the staff about the TV until we were leaving. Staff stated that they had been having problems with the TVs.
Staff was great! Very friendly, gave us an extra discount for seniors.
Stayed in October 2022
Reviewed: 23 September 2022
Tonya
United StatesThere was hair on the bathroom sink (not ours). The sink leaked. There was a single blind for a double window. We had to use a prop to help the curtain stay closed so that the construction workers could not see in on the second floor. The mattresses on both beds were wore out and gave really bad in the middle. There was a glow in the dark triangle painted on the ceiling above one of the beds. There was writing on the bathroom wall that they attempted to cover it but not very well. They had my reservations wrong and I had to verify twice that they were corrected. There were no drawers in the room and very few hangers for clothes. There was not a security lock on the door. When you turned off a light switch, the TV would go off then come back on. The floor was gritty and we refused to go barefoot in the room. There was a half bottle of lotion left for us I stead of a new one.
It was close proximity to everything
Stayed in September 2022
Reviewed: 4 September 2022
Joyce
United StatesInside doors. Low lumpy bed.
Friendly
Stayed in September 2022
Reviewed: 12 August 2022
Ashley
United Statessteep hill and rooms was way too small
it was nice friendly staff
Stayed in July 2022
Reviewed: 1 August 2022
Nisa
United StatesThe whole hotel is going in to remodeling and the rooms had window air units that didn't stay cool. The floor in our room near the window was soft and very weak you couldn't go on that side and stand because of how bad the floor was. The pool hours are noon until 9:30pm which wasn't great when you have kids and wanted to go down and relax in the pool when you get back from being out during the day, the hot tub was out of service and had mold, tadpoles and frog eggs all in it.. Breakfast is only from Friday through Sunday aswell which is just coffee, tea and a fruit bar or granola bar Hopefully after they get the place completely renovated and upgraded it will be better.
All The staff was friendly
Stayed in July 2022
Reviewed: 24 July 2022
Nicie
United StatesCould use a little bit of maintenance. Elevator was creeky some of the tile was loose or broken. Tv flicked off for a second when the lights were turned on.How the free breakfast was layed out was a bit cramped. Would still reccomend though simply because all of that can be overlooked simply because the price is right without sacrificing comfort.
The woman working the front desk was super sweet. Area was quiet and convenient. Walking distance from our favorite diner. Great place if youre looking to save money on your vacation and still feel safe and comfortable
Stayed in July 2022
Reviewed: 18 July 2022
Larry
United StatesNo in room coffee. Lock on door didn't operate properly. Very slow check in service.
Didn't particularly "like" anything. Entire stay was mediocre at best.
Stayed in July 2022
Reviewed: 28 June 2022
Loudermilk
United StatesWe changed rooms bc TV didn't work, duvet was not clean, no mattress pads on the bed, no pillow covers on the pillows. The mattress was horrible on both beds. The floor was not cleaned in the second room. The bathtub was in bad repair. Everything was old and worn. I couldn't wait to leave. Will not stay there again. Pool not working and construction even on Sunday.
The staff was very nice.
Stayed in June 2022
Reviewed: 23 June 2022
Wyman
United StatesThe place was nasty
We got to have our dog
Stayed in June 2022
Reviewed: 23 June 2022
Janna
United Statesit said breakfast but there wasn’t any
quiet
Stayed in June 2022
Reviewed: 18 June 2022
Michaela
United StatesOur first room leaked water from the bathroom ceiling. Our second room didn’t have a microwave, and the mini fridge barely worked.
I loved the friendliness of the staff. They were super nice, understanding, and accommodating.
Stayed in May 2022
Reviewed: 13 June 2022
Tanya
United Stateseverything was falling apart door to room wouldn’t close all the way pool was not working bed was like very uncomfortable
it was off the main road and it was cheap
Stayed in June 2022
Reviewed: 24 May 2022
John
United StatesUpgrade everything!
Good
Stayed in May 2022
Reviewed: 24 April 2022
Jessica
United Statesit was very out dated and ran down
it served its purpose, a bed to sleep in, it was clean
Stayed in April 2022
Reviewed: 16 April 2022
Mechelle
United Statesthe tv kept tearing up and the beds was alright not the best and window air conditioner but they are updating it now and for the price during rod runs I’m happy
I really liked the location and the price and the staff was very nice
Stayed in April 2022
Reviewed: 8 April 2022
Randy
United StatesMotel needs upkeep... smoke detector hanging from ceiling, thermostat was damaged so couldn't tell what temp setting it was on, tv worked on and off, bed was in bad shape need mattresses cause they squeeked when you rolled over.
Price was good
Stayed in April 2022
Reviewed: 28 March 2022
Seth
United StatesBed was very hard. Drains need attention.
Great location. Clean.
Stayed in March 2022
Reviewed: 22 February 2022
Lindsey
United StatesOur room did not have heat, very thin walls as both neighbors to us had dogs with them that barked throughout our stay.
Location was perfect, staff were very friendly
Stayed in December 2021
Reviewed: 28 January 2022
Kent
United StatesBed was only fairly comfortable.
Room was clean and the temp was good.
Stayed in December 2021
Reviewed: 22 January 2022
Kristan
United StatesIt was hot no air condition I ask for a fan they gave me a fan most room had air conditioning unit hanging out the window
The staff was nice and friendly
Stayed in December 2021
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