336 Henderson Chapel Road, Pigeon Forge, 37863, United States
Based on 220 hotel reviews
4.7Cleanliness
5.6
Comfort
5.6
Location
6.9
Facilities
5.2
Staff
7.3
Value for money
6.2
Free WiFi
3.1
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End of dialog contentReviewed: 21 March 2022
Amber
United StatesI did not like the hotel, the location, the bugs in the bed, the hair and brown spots on the bed, the noise that was coming from other rooms, you could hear dogs barking. Just not a pleasant experience at all. We did not end up staying and it took over 3 hours to get our money back. Do not book with booking for this place or you will have to hound the front desk because they will not refund you through the booking customer service. Reminds me of an old hospital, and people live in the "hotel".
I like that after 3 hours I was able to get my money back, but not through booking.
Stayed in March 2022
Reviewed: 20 March 2022
Christina
United StatesEverything else
The staff
Stayed in March 2022
Reviewed: 14 March 2022
Amanda
United StatesOur TV never worked and we let the office know multiple times. Breakfast was extremely disappointing. The staff was lukewarm at best.
The shower was amazing and the room was clean.
Stayed in March 2022
Reviewed: 9 March 2022
Erin
United StatesThere was no ac, they had the heat on so we were miserable. Some of the rooms had window units but ours did not. The walls were dirty, broken lamp, and the fridge was roped together.
Stayed in December 2021
Reviewed: 21 February 2022
Ashley
United StatesThe room was nasty and stinky
Stayed in February 2022
Reviewed: 21 February 2022
Ashley
United StatesThe room was nasty and it stinks
Stayed in February 2022
Reviewed: 14 February 2022
Christina
United StatesRooms not clean and they need a total rehab update. Pillows so flat needed all 4 just for 1 person to be comfortable. Air coming in from the windows. Not even a trash can in room. Bed frame stuck out leg got gashed. Not an adequate first aid kit. Baby sleeping on floor in check in area while staff working. Staff did not ask for any ID upon checking in. Ice machine frame was ready to fall off. Guests smoking in rooms and hallway stunk from it. Breakfast could of been better. Pics on internet was not what the hotel looked like in person.
Stayed in February 2022
Reviewed: 8 February 2022
Marshall
United StatesWe asked for towels because we stayed 3 nights we never got them. We asked for help with the TV we never got that. The pictures were very decieving on the website when we booked it. We wont ever stay again
There was supposed to be a hot breakfast there was not.
Stayed in February 2022
Reviewed: 27 January 2022
Deborah
United StatesEverything
Everything
Stayed in January 2022
Reviewed: 3 January 2022
Daryl
United StatesIf they aren't serving breakfast they need to change there website.
They weren't serving breakfast.
Stayed in December 2021
Reviewed: 3 January 2022
Taylor
United StatesI think is a converted extended care facility. Mattress was HORRIBLE! Room felt very nasty! So many issues, not enough time..... You certainly get what you pay for!!!!
The staff was nice. Couldn't beat the price.
Stayed in December 2021
Reviewed: 30 December 2021
Miaya
United StatesFound a dead roach in my bed, curtains had disgusting stains on them, bathroom smelled terrible, channels were out on TV, and the AC/Heat barely worked
Staff was great, and the location was very close to Anakeesta
Stayed in December 2021
Reviewed: 30 December 2021
Glenn
United StatesI had asked that the room be ready by 2 pm.Upon arrival at 2 I was told that the room wouldn't be ready until 3 pm.I was given keys to the room and couldn't get in cause someones daughther was in the room.The bed wasn't made up.They could only find one pillowcase for the bed.I was supposed to have 2 beds in the room and there was only one.There was no refrigerator.There was the smell of marijuana down the hallway and my room at night.I,m sure it was next door.The attendent was told about it but didn't do anything.There was no breakfast as promised.Also there was a dead cockroach in the elevator.There was also an incident where we went out one day and got back and the entrance card didn't work and was given a replacement.Before leaving the last day there were 5 police cars present.This was the worst managed motel that i ever experienced.I guess you get what you pay for.
T he price was good and location was alright.These are only things that were likeable.The appearance from outside was good and parking lot was neat and clean.Overall these are the only positive that there were.
Stayed in December 2021
Reviewed: 20 December 2021
Carla
United StatesOdor
Location
Stayed in December 2021
Reviewed: 29 November 2021
Alvin
United StatesNo breakfast except Friday Saturday and Sundays
Stayed in November 2021
Reviewed: 27 November 2021
Shala
United StatesNo coffee pot in room. Coffee pot in the lobby was packed with people trying to get coffee. That was a covid hazard. No masks. Room had a space heater & the A.C. was small window unit. You had to have the curtain open to use AC. Wall lights flickered. I was alone. No pet. I paid $66.
Coffee in the lobby was delicious. Bed was very clean & comfortable. Great place for dogs. No pet fee. Quite. Staff was very friendly.
Stayed in November 2021
Reviewed: 21 November 2021
Tyler
United Stateseverything
nothing
Stayed in November 2021
Reviewed: 11 November 2021
Valerie
United Statesthe breakfast food some was out dated and a dog barked off and on all night and was loud. it sounded like a big dog.
it was a clean room
Stayed in November 2021
Reviewed: 18 October 2021
Dan
United Statesall the motel....didnot get room i booked.......room was nasty.......declined room when i saw it
location
Stayed in October 2021
Reviewed: 15 October 2021
Lisa
United StatesNothing
Very poor. Not at all what was expected. Very outdated. Tub in shower was disgusting.
Stayed in October 2021
Reviewed: 15 October 2021
Kimberly
United StatesMy room was nasty I had to clean my own room or wait a hour after traveling! Pee on the toilet food under bed! Blood in tub . Floors stained ! Mold in air conditioner! Snot on the side table by the beds .! Unclean sheets and cover looked like it had fried poop on it !
Nothing honestly it was unclean and very gross !
Stayed in October 2021
Reviewed: 12 October 2021
Tina
United StatesThe room was small. There was rust on the bathroom door and shower rail. There was a piece of cardboard duct taped to the wall. There was plexiglass duct taped up in the window. Not a secure window.
I liked being able to bring my dogs
Stayed in October 2021
Reviewed: 17 September 2021
Ellie
United StatesThe breakfast needs to be managed a bit better.
Room and location was excellent. Most of the breakfast items were taken when the breakfast was first put out. People were taking three or four of each item. The management needs to control the breakfast a little better.
Stayed in September 2021
Reviewed: 9 September 2021
William
United Statesthe over all property was old run downed no cable or tv no WiFi first time I stayed at a place that I felt I needed to check for bed bugs spilled a little water on floor wiped it up and cloth was black from dirt
Tonya at front desk was great she was the only reason we stayed
Stayed in September 2021
Reviewed: 12 August 2021
Laurie
United StatesThe price was great. The room was clean to a degree, but it reminded us of a hospital room. Window air conditioners, the pool looked like a swamp, the "breakfast" was something to laugh about. No milk, juice, nothing hot.
The price was great. The location wasn't that bad, but I would have stayed somewhere else given the opportunity. mayAnne was very nice. We tried to cancel but the owner wouldn't refund us the money.
Stayed in August 2021
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