Reviews of Fairfield Inn & Suites by Marriott Des Moines Urbandale 3 stars
8661 Plum Drive, Urbandale, IA 50322, United States
#5 of 9 hotels in Urbandale
Guests' ChoiceReview score
Based on 90 hotel reviews
8.3Score breakdown
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Cleanliness
8.5
-
Comfort
8.7
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Location
9.0
-
Facilities
8.4
-
Staff
8.9
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Value for money
8.2
-
Free WiFi
8.8
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Reviewed: 24 April 2024
Veronica
United States1 review8.0“Very clean facility. Good location.”- • Leisure trip
- • Solo traveller
- • Queen Room with Two Queen Beds
- • Stayed 8 nights
There wasn't anything specific that I didn't like. The weather, but no one can control that!!!!
I didn't eat breakfast very often, but when I did there was a good selection of food. The hotel had been remodeled so everything was new and clean.
Stayed in March 2024
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Reviewed: 14 January 2024
Donald
United States45 reviews2 helpful votes9.0Superb- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Location good for us.
Stayed in January 2024
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Reviewed: 26 November 2023
Robert
United States5 reviews8.0“Not only were our expectations met, they were exceeded. I'm sure that we will book again.”- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 3 nights
Breakfast options were a disappointment. I understand that the breakfast was complimentary, yet I thought there could have been a few more choices. I did think that the coffee was very good.
Impressed by the cleanliness, the spacious room and the staff.
Stayed in November 2023
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Reviewed: 9 July 2023
Uyen
United States1 review8.0“Overall the stay is nice. I would recommended.”- • Leisure trip
- • Group
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
The staff is mostly away on the desk especially late at night. I checked in late and couldn't find a staff anywhere. I have to wait around and have to go find them. It would be nice to have a refrigerator and smart TV.
Location is convenient to restaurants and market. The room is spacious.
Stayed in July 2023
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Reviewed: 2 June 2023
Dennis
United States1 review9.0“Clean hotel friendly staff good breakfast”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
It was all really good there is nothing we didn’t like
It was excellent the ladies working there worked hard to keep food stocked…
Stayed in May 2023
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Reviewed: 28 May 2023
Delores
United States1 review9.0“I have absolutely nothing bad to say about the location, facility or staff, except for cost!”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
Room cost has gotten so expensive. I realize that virtually everything has gone up, but $150 per night still diminishes the experience - especially for us old folks!
Breakfast was quite good. The staff taking care of the breakfast were exceptional. Area was clean and food was well stocked.
Stayed in May 2023
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Reviewed: 2 April 2023
Lorenz
United States1 review9.0“Was a great stay and was a nice stop in our journey. Will be staying again, especially for the price”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
Breakfast. We are late risers and the 6 to 9 breakfast is just a little too early for us when traveling. Wish it could have lasted till 10 so we could sleep in. The outlets in the lamps are loose and need fixed.
Great breakfast. Nice pool area. Comfy rooms. The booking was not done right online so there was a mix up at check in. The ladies at the front desk did everything they could to make sure our stay was good. No issues. Not their fault.
Stayed in March 2023
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Reviewed: 16 October 2022
Tricia
United States1 review7.0“We enjoyed our stay and it met our expectations for our getaway.”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
The bed was firmer than I was used to. The concrete in the pool and spa was rough. You could easily scrape yourself.
The breakfast was good. There were a variety of things to choose from. The location was good. It was walking distance to eating establishments.
Stayed in October 2022
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Reviewed: 27 September 2022
Daniel
United States3 reviews8.0Very good- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Mediocre breakfast
Friendly staff
Stayed in September 2022
-
Reviewed: 24 September 2022
Thomas
United States1 review7.0Good- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
For people who are short the height of the bed makes it a little difficult to get in.
Good
Stayed in September 2022
-
Reviewed: 18 July 2022
Leo
United States12 reviews9.0“Room was good”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
Elevator and breakfast
Breakfast was just OK. Staff was good. Elevator did not work correctly, one did not work the other was extremely slow.
Stayed in June 2022
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Reviewed: 29 June 2022
Ericka
United States3 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 5 nights
- • Submitted via mobile
Mattress was uncomfortable.
Great location, clean and nice employees.
Stayed in June 2022
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Reviewed: 20 June 2022
Tabitha
United States1 review8.0Very good- • Leisure trip
- • Couple
- • King Room with Sofa Bed
- • Stayed 2 nights
The only complaint we really have was the pool area. There chlorine levels were so high that it was unbearable to sit in that area without your eyes burning.
Staff was wonderful and very helpful. Especially Mya she answered all of our questions and concerns! We would recommend this hotel to anyone staying in the Des Moines area.
Stayed in June 2022
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Reviewed: 22 May 2022
Gay
United States20 reviews1 helpful vote8.0“restful but would not stay here again”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
breakfast 1st room 2nd room in need of repair to wall
close to the freeway
Stayed in May 2022
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Reviewed: 20 March 2022
Donald
United States45 reviews2 helpful votes7.0Good- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
hotel allowed guests to be in the breakfast improperly dressed. no shoes was the worst.
location and price
Stayed in February 2022
-
Reviewed: 18 October 2021
Kendall
United States1 review8.0“A great weekend getaway place!”- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
Everyone was very friendly and helpful! Again, Tommy the General Manager provided exceptional customer service! The pool and hot tub area was terrific. The breakfast was fantastic and the breakfast staff were friendly and helpful!
We had a couple of little issues with standard items not in our room, but Tommy the General Manager took care of it for us! Tommy provided top notch customer service!
Stayed in October 2021
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Reviewed: 3 October 2021
Larry
United States29 reviews8.0Very good- • Leisure trip
- • Couple
- • King Room
- • Stayed 2 nights
They only had 1 choice for Hot breakfast. It would have been nice to have at least 2 options.
Staff was great!! Very helpful!!
Stayed in September 2021
-
Reviewed: 27 September 2021
Steve
United States23 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • King Room with Sofa Bed
- • Stayed 1 night
The couch had a few stains on it.
Stayed in September 2021
-
Reviewed: 12 September 2021
Thomas
United States2 reviews7.0“Need to i”- • Leisure trip
- • Solo traveller
- • Queen Room with Two Queen Beds
- • Stayed 7 nights
- • Submitted via mobile
Food Breakfast needs improvement especially runny gravy with biscuits and more variety and hire a kitchen staff or better yet bring in food from a kitchen
New well kept
Stayed in September 2021
-
Reviewed: 26 August 2021
Alice
United States3 reviews9.0“Avery clean king size room, and plesant stay, and convenient location;.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
The tv reception could have been beter, and we had to call front desk to fix it.
Breakfast was very good, and the king bed was very comfortable.and very clean.
Stayed in August 2021
-
Reviewed: 14 August 2021
Kelly
United States26 reviews6 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Nothing comes to mind
Great stay here! It’s a bit outside of what felt like the parts of Des Moines we wanted to be in, but loved how clean the room was and the use of facilities. Breakfast was standard fare (cereal, toast) but all in all we enjoyed our stay!
Stayed in August 2021
-
Reviewed: 13 August 2021
James
United States3 reviews8.0“Good stay poor breakfast”- • Leisure trip
- • Couple
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Eggs, English muffins, banana's
Coffee
Stayed in August 2021
-
Reviewed: 1 August 2021
Buonassisi
United States7 reviews8.0Very good- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
The breakfast was terrible. No juice, bagels but no cream cheese or toaster. Promised omelettes, but they deciding on biscuits and gravy. No fresh fruit. Ran out of pastries 1/2 hour before the end of breakfast. No do not disturb signs and housekeeping came in our room 3 times before 10am. Checkout was 12.
Clean, nice, updated.
Stayed in August 2021
-
Reviewed: 24 July 2021
Pisel
United States1 review9.0“Mixed bag but staff outstanding.”- • Leisure trip
- • Family with young children
- • King Room with Sofa Bed
- • Stayed 4 nights
- • Submitted via mobile
Pool very small and was closed 2 of 4 days here which children did not appreciate. No closet or place to hang our clothing. Breakfast average, five mornings of biscuits and gravy got a little old, prob due to covid.
Staff outstanding, any issue the staff solved. Room was large and comfortable.
Stayed in July 2021
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