explained above!

Stayed in September 2023

This hotel is in bad shape and needs some obvious repairs. The front desk tried to stick us in an old, smoky closet looking room. It was obvious the door had been kicked in before. Went to the office. No apologies but gave us another room. 2nd room- the shower curtain rod was barely hanging on the wall, had poor patch jobs for holes in the wall, and one of the bed frames was broken.

Great location. We went to a concert at the Ball Arena.

Stayed in July 2023

The room was not clean

The location was great because it was so close to the ball arena

Stayed in July 2023

The whole place was very run down. No water pressure in the shower. The water just trickled out.

Bed were comfy. It’s within walking distance to the bronco stadium

Stayed in July 2023

The place was dated and nasty

Stayed in July 2023

I misread this and put what I didn’t like above. What I did like was the location close to the stadium for the Taylor Swift concert. Also there was ample parking. So grateful.

Came for the Taylor swift concert. Location was perfect. Two of us have celiac disease and must eat gluten free and there were zero options for us at breakfast. Some hard boiled eggs and ananas would have gone a long way. Instead we went out for breakfast for $33. Also the toilet wouldn’t always flush so we had to take the lid off the tank and work it from inside the tank. For $189 I expected so much more.

Stayed in July 2023

Your dog pooped in the lobby right by where we were sitting when we were eating breakfast and the dog Peed outside the elevator door huge amounts of P I told them and it took a long time to get it picked up. It was disgusting.

Breakfast was decent.

Stayed in June 2023

Not very clean and a lot of old furnishings

Price

Stayed in June 2023

Old elevator looks like it’s going to break and it smells gross . It looks like it was also made poorly . The bathroom was kind of gross looking and the wall was pretty dirty . We couldn’t even barely get in our room because the door was like old or broken or something . The walls are so thin I could hear people next door downstairs on the balcony all night long , all the way until I checked out . Even though there was a couple of lights it was still pretty dim . The curtain to window doors wouldn’t even fully close I had to pin the two together with a Bobby pin just so there wasn’t a crack where you can look into our hotel room . The chair that was in our room looked really old and dirty . It looked like it hadn’t been cleaned in years . It has spots on it and you can tell it’s really old. A lot of the furniture looked old and almost ready to give out . There was only a mini trash can , not another one in the bathroom . And the trash can had a bud light can in it and hadn’t been changed out. Sad for the amount of money we paid for . The parking lot is also confusing as well . One of the staff members seemed like they could’ve been more professional or nice .

It had a mini fridge and bath appliances in the bathroom .

Stayed in June 2023

Not to clean . Customer service wasn’t to good I had to figure things out in my own

Close to venue

Stayed in June 2023

Not happy that it was almost 300.00 for one night and they would not give military discount. Also there was a lot of homeless people hanging around. We did not sleep good due to the room next door kept pounding on the wall

That it was a 15 minute walk to and from our concert and that it had a breakfast for free

Stayed in June 2023

Attempted to charge card 2 times prior to arrival without knowledge. Staff ghetto & elaborate attempt to have not stay at hotel. Lied said only accepted credit cards & chip reader broken. Had to call Priceline.com while in lobby. Told to have card ran as credit staff said no ability to run as credit. Then told to pay cash unimbursed $3 ATM fee. ATM maximum withdrawal $200 but price over $200. Watched as several customers processed with credit cards. Not allowed to check in until 3PM but checking drama took additional hour. Chip reader never broken. Room & hotel NOT the same as photos on website. Attempted to upgrade room so second bed that partially blocked bathroom door. Microwave kept cutting off. Had to unplug & move several items plugged into extension cord. Couldn't keep refrigerator on. AC worked when wanted to. Water pressure decreased when turned on hot water. Watched news couple days later say video of man coming out hotel lobby shooting at cop & cop shot him to death. Homeless people & druggie all around. Manager present during the entirety of staff member booking attempt to have not stay at hotel. Staff ghetto, liars & hate if have spouse romantically interested in.

Location & access to transit system

Stayed in June 2023

The room was bare bones. NO DEADBOLT contrary to what was described on the website and what was posted in the room. There was no privacy curtain, just a thin "veil" to let light on. I had to put the shower curtain up to ensure no one could clearly see through. There was dust and whatnot in the shower and the towels were not clean. The fridge was not cold (Rip mochi ice cream). I ended up sleeping fine but it was odd not having a blackout privacy curtain. Not having a deadbolt on the door was also unnerving. Overall, the price of $137 did not guarantee a basic and decent service of stay. It was quite disappointing.

Breakfast was decent. Below your typical continental but you did leave full. I ended up sleeping very well despite minimal covers. (see "Didn't Like " section)(

Stayed in June 2023

dirty, minimal breakfast, like nothing there but muffins and coffee

not much

Stayed in January 2023

It is obvious that this place was cheaply designed and built right from the beginning. The big gap under the entrance door ensures you can feel the weather out there in your bedroom. There are color stains on the door woods evidently still from the construction time, it never got cleaned. The gaps in the bathroom and many edges shows there was not much effort done when it was built. This place definitely needs a complete renovation and thorough cleaning, the overworked housekeeping staff cannot do all that. Of course, the room rate is cheapest in the location, but that shows off over the top here at that place.

The location is fantastic, and the price is very affordable. The place is easy to reach and everything of interest is in walking distance. Not far from the rooms is a great nighttime view to downtown. Lots of restaurants of all kinds are all in walking distance, including the Union station that connects to the airport by train - very convenient to use.

Stayed in October 2022

It’s kind of rundown; generally old and dirty, the door knob was breaking, and best of all the toilet was dirty…

Great location

Stayed in November 2022

I read the hotel was used as homeless shelter in the past years, which explains the conditions of some of the facilities of the hotel. First of all, searching the address in either Google Maps or Apple maps shows you a wrong entrance, you may find it difficult to locate the lobby. The hotel is under staffed, took them long time to check me in. There is no breakfast despite it was listed in the description.

The location of the hotel is close to downtown and attractions.

Stayed in October 2022

Room smelt of smoke and wasn't really clean. No trash bins in room. No coffee-making facilities. Power sockets that didn't work, so I had to carry the microwave to one that did. Some light switches without function. Wrong information about breakfast times which resulted in me coming in too late and I didn't get any breakfast after my first night. No staff at reception upon checkout with no instructions or way to contact left.

Friendly staff upon arrival. Location.

Stayed in October 2022

I wasn't given the room I booked because "they were painting". So I booked a King room, and instead got a room with 2 full size beds. There was hair in the bathtub, sink, and floor. I've been a hotel housekeeper before, that is unacceptable. There was also a ton of ants (I did not even bring food into the room, there was none), and they seemed to be coming from the ripped out baseboards. The elevator is super outdated and sketchy. The one redeeming quality about my stay was the great view of the city I had, which was luck more than anything, considering that wasn't the room I booked. Almost $300 for 2 nights. There are ways this hotel could improve, but all in all it just seemed disorganized. I didn't have a sign for maid service to put on my door, never could track down a housekeeper, so didn't get to get some fresh towels like I wanted. Overall, I don't think I'd stay here again honestly. The value could have been better, but I think for the proximity to downtown, I *guess* I understand why they're charging so much. But more than likely, I'd spend the extra money on a cleaner room maybe even a bit closer to downtown, although it was about 5min drive. The bar of soap in the bathroom was crumbled to pieces and still in its package and I had to wash my hands with pieces of broken soap. There was just a lot of little things that were clearly overlooked. I did not find any bedbugs at least, but there was a ton of ants for no explicable reason.

View.

Stayed in October 2022

They were remodeling, so there was alot of the work still being done . The floor was not the cleanest due to remodeling. the tv changer had lots of sticky stuff on it . The bathroom sink was loose so had to hold it down to turn on . Their was no tv info. sheet to know the channels and the guide on the tv did not work. The clerks at the front desk were not friendly the women would not hardly speak to me, the only guy working the desk was nice and it seemed like he was doing most of the work . The ceiling in the room had webs hanging . The location was good but parking had lots to be desired. Not sure i would of stay here if i had known of the remodeling going on . They also held a fifty dollar charge for airing out the room if there was a problem with canabis smoking in a non smoking room, this was a surprise cost which they would refund if the room check out ok after check out .

the location was good .

Stayed in October 2022

They didn't let me check in when I needed to. I Ended up sleeping outside .

A COMPENSATION BECAUSE I NEVER CHECKED IN STOOD THERE .

Stayed in December 2023

Motel had plumbing issues so they could not get us a room. Due to this they had us go to a different motel - we asked to stay close to our venue (Ball Arena) so we could get to our event on time but we were sent to one far away (over 30 mins) from the venue which we did not know until we started driving. Once we realized we called & requested a different motel staff was very rude & called the wrong one to set us up so when we got to where we thought we were staying they had no room for us. At this point we were told they could not accommodate us & we were being difficult (by asking to stay close to a certain venue which is why we even booked with them to begin with). Long story short we did not even stay in any room & had to drive home after the event we were attending. Staff (Pablo) was very rude. We have made several attempts to try & get a refund since we never stayed in any room but so far Pablo (who claims to be general manager) refuses to give us one, has continued being extremely rude, & will not give us anyone else to contact.

Nothing.

Stayed in October 2023

never stayed since they cancelled my reservation as I was on the way to the hotel leaving the airport. what I definitely don’t like is how unresponsive they are to booking for my refund.

don’t know didn’t stay they canceled my reservation as I got off the plane heading to them. and have been unresponsive to booking and myself for my refund.

Stayed in October 2023

Having to go to a different hotel twice, without as little an email or text, to find out both hotels were 4 miles from the city centre meaning spending extra on Ubers when an all day bus & train ticket cost £10.90. Getting to one of the hotels, no coffee making facilities in the room or hotel that night so having to go to a local petrol station. The breakfast was a bowl of cereal, no hot food. I was disgusted with the service and will be asking to be compensated as I will not be using your company again, nor will I recommend it to anyone.

Nothing

Stayed in September 2023

Dirty room I had to go stay elsewhere

Stayed in September 2023