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Reviews of Quality Inn 3 stars

449 Melva Lane, Moses Lake, WA 98837, United States

#14 of 14 hotels in Moses Lake

Guests' Choice

Review score

Based on 229 hotel reviews

5.4

Score breakdown

  • Cleanliness

    5.9

  • Comfort

    6.2

  • Location

    7.0

  • Facilities

    5.8

  • Staff

    7.5

  • Value for money

    5.9

  • Free WiFi

    6.5

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Showing 1 – 25

  • Reviewed: 15 May 2024

    5.0
    I expect more from a Quality Inn
    • Family with young children
    • Queen Room - Accessible/Nonsmoking
    • Stayed 1 night
    • Submitted via mobile

    It was run down, the bathroom was dirty and the bathroom fixtures were rusting and the mirror frame had a chip out of it.

    They had unlimited hot water.

    Stayed in May 2024

  • Reviewed: 22 March 2024

    5.0
    Ok for a quick stay for adults
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The location wasn't that great. It was very dark outside. The door didn't lock correctly and the top bed sheet had cigarette holes.

    All the staff was great, very welcoming. Rooms were clean.

    Stayed in February 2024

  • Reviewed: 21 February 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel had no signage. We showed up in the fog and had no idea if we were at the right place. It was dark and there was little to no lighting. The room was fine but there was hair left in the bathtub.

    Stayed in January 2024

  • Reviewed: 28 August 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was really bad, first morning all of it was cold. The second morning we were not willing to even try it.

    The front staff help was great, we especially love Sarah she has great personality and knows how to interact with her customers.

    Stayed in August 2023

  • Reviewed: 24 August 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    The bathroom. The shower was very poor with the finish coming off. The shower head was very cruddy. The shower was very hard to operate.

    The breakfast and bed.

    Stayed in August 2023

  • Reviewed: 15 August 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 1 night

    The price for one night. and you have to pay to park.

    The choices for breakfast were good.

    Stayed in July 2023

  • Reviewed: 3 August 2023

    5.0
    Lady up front reception was very nice breakfast was good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room wasn’t very clean, sheets looked dirty Lights were out, two lightbulbs were out Kleenex we’re out

    Breakfast was good

    Stayed in August 2023

  • Reviewed: 16 July 2023

    4.0
    It is fine for the one night we booked, but we would never stay here again.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Fridge in room is broken. AC barely works. Shampoo/body wash/conditioner dispensers were empty. No garage bags in the one small trash under desk.

    It’s close off the highway and they allow dogs.

    Stayed in July 2023

  • Reviewed: 12 June 2023

    4.0
    won’t ever stay there again.
    • Leisure trip
    • People with friends
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I booked months ago, and was given a basement room next to the laundry room… staff chatting loudly at 630 am. slamming doors, carpets in my room, and the hallways were extremely dirty. the towels provided in the room were dingy and worn thin. the front desk person was very hard to understand his English was so poor. overall very disappointed with this motel.

    Stayed in June 2023

  • Reviewed: 30 May 2023

    6.0
    Mediocre.
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 2 nights

    Overall quality of the room was fine. Didn't feel clean. Felt old close to a motel feeling. Not what I would expect for over 150 a night.

    Staff was very nice and prepared.

    Stayed in May 2023

  • Reviewed: 20 October 2022

    5.0
    I’m not going stay anymore there
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    was super dirty n everything old the blanket of my bed with holes

    just the personal and breakfast

    Stayed in October 2022

  • Reviewed: 3 October 2022

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Dated....dirty carpet....old drapes with a thousand holes.long wait to check in ..they drew the line at not giving me a business receipt

    Great breakfast

    Stayed in October 2022

  • Reviewed: 26 September 2022

    4.0
    The bed was comfortable and the room quiet. However this place is tired and old.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    The placed is dated, and grubby. Room looked crammed with furniture. Lamps shades were loose, lights over bed didnt work, no light bulb in one of the lamps, no carafe for the coffee pot and the desk top felt sticky, crummy looking fake turf out front, chipped scuffed paint everywhere. The place needs a total makeover. It's past the end of its lifespan.

    breakfast was good but coffee was luke warm.

    Stayed in September 2022

  • Reviewed: 1 September 2022

    6.0
    seemed nicer in the booking , staff was friendly , but between the location and the amenities, wasn’t worth the money
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    seemed dated , old carpets , no fitness center despite listing one in the description

    close to I90

    Stayed in August 2022

  • Reviewed: 29 June 2022

    5.0
    So so.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Had to leave for 30 minutes, told front desk I was returning. Upon return, my door was wide open, with my stuff inside, bed was stripped down and towels gone. Not very reassuring. Very noisy at night after 12 pm.

    Breakfast was wonderful. Bed was comfortable.

    Stayed in June 2022

  • Reviewed: 23 June 2022

    6.0
    Waste of your hard earned money for what you get
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Read the previous response

    Missing smoke alarms, torn curtains, advertise a hot tube didn't have one, room key kept failing to work, very overpriced for what you get. The hallway smelled like someone had been smoking weed in one of the rooms

    Stayed in June 2022

  • Reviewed: 6 June 2022

    4.0
    Not the cleanest
    • Leisure trip
    • Couple
    • Queen Room - Accessible/Nonsmoking
    • Stayed 1 night
    • Submitted via mobile

    Bed looked like it was slept in and not changed. Bed cover had stains and so did blanket. Towels needed a bleach bath. Fridge smelled like strong food odor although it was empty.

    Location close to freeway

    Stayed in June 2022

  • Reviewed: 31 May 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Privacy

    Stayed in May 2022

  • Reviewed: 18 April 2022

    5.0
    Better and faster services at the front counter/ and fetter furniture in the rooms
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night

    When you booked your stay on line you specked to go a little bit faster at your arrival not to wait for 30 to 40 more minutes waiting for them to check you in. No Wi-Fi :{

    breakfast was great Bed was comfortable the view was good there was enough parking and good lighting bender matchings and laundry good

    Stayed in April 2022

  • Reviewed: 1 April 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Price

    Location

    Stayed in March 2022

  • Reviewed: 26 January 2022

    4.0
    Mean staff Bad staff
    • Family with young children
    • Standard Queen Room with Two Queen Beds- Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The staff was about the rudest I've ever seen and I've stayed at a lot of motels we got a do not rent again because they thought we had homeless people coming in are room to taking a shower because I had to ask 1 time for Clean towels and had to explain to them that the person they are calling home less is the one that booked the room . they like to sit out side And in the lobby talking about guest and I find that that is the most unprofessional thing .no matter some ones living Sichuan that if I pay for a room I'm a paying customers. And spend a lot of money to have the same experience and some one else that looks like they have money.

    The room was nice

    Stayed in January 2022

  • Reviewed: 19 October 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the microwave tv and fridge are old an not in very good condition at all. No Iron or fan in the 2nd room. 1st room had no microwave plate and no hair dryer. It seems like their rooms are all missing stuff and not as nice as the say it is.

    Breakfast was great staff was wonderful pool was the best part

    Stayed in October 2021

  • Reviewed: 3 October 2021

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    beds are hard no microwave plate and TV only had 5 channels that were fuzzy

    Staff and the breakfast

    Stayed in September 2021

  • Reviewed: 6 September 2021

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Poor housekeeping. The refrigerator was full of the previous guests’ leftovers and partially dunk wine. The waste cans had no liners. The hallway carpets were shamefully dirty and stained. The staff was very nice however.

    The location is convenient to I-90.

    Stayed in September 2021

Showing 1 – 25

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