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Reviews of Quality Inn Newport 2 stars

1010 Cosby Highway, Newport, TN 37821, United States

#6 of 6 hotels in Newport

Guests' Choice

Review score

Based on 271 hotel reviews

5.2

Score breakdown

  • Cleanliness

    5.9

  • Comfort

    6.1

  • Location

    7.4

  • Facilities

    5.5

  • Staff

    6.9

  • Value for money

    6.1

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Showing 1 – 25

  • Reviewed: 2 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The beds were very uncomfortable. Shower sucked and didn’t really get hot just barely warm.

    The location

    Stayed in April 2024

  • Reviewed: 1 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room wasn't very clean. Wifi and cable were crap.

    I liked that it was right off of the main strip. Decent neighbor. Front desk lady was nice.

    Stayed in March 2024

  • Reviewed: 7 March 2024

    5.0
    Will only stay there again ask a last resort
    • Business trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Upon arrival I was asked for a 200 dollar deposit to be return at check out the pool was closed and had been for some time hotel needs upgraded at check out it took a little bit to return the deposit woman kept saying they would have to go check it I told her fine I would wait she just handed it too me the hotel is not what it looks like on the web site

    Location no bedbug

    Stayed in March 2024

  • Reviewed: 9 November 2023

    4.0
    Horrible Experience and Will Not Be Staying there again!
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom was dirty, shower curtain was not screwed in and almost out of the wall, toilet would run and run if you didn't push the handle a certain way after flushing it. Room smelled of pot and was supposed to be a non smoking. The shower was dirty and our room never got cleaned during our stay. Asked for towels and the front desk clerk gave my husband the third degree about why he needed 3 towels. Hot tub and pool were not working and the website did not reflect this. Breakfast you couldn't take anything back to your room. My husband got snapped at when he tried to bring me some breakfast. No phone in the room so you couldn't call the front desk for anything.

    Great location

    Stayed in November 2023

  • Reviewed: 25 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and Pool View - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Pool and spa down

    Good location

    Stayed in October 2023

  • Reviewed: 15 October 2023

    4.0
    Needs to be updated
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Smelled like mold and the pool was out of order

    The location was good for the reason we came there and a Waffle House next to it

    Stayed in October 2023

  • Reviewed: 7 October 2023

    5.0
    Clean, staff was great. But pool was out of service but they was putting water in it ???
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pool was out of service and not enough toilet paper in bathroom. Not enough trash cans in rooms

    The staff and breakfast about it

    Stayed in October 2023

  • Reviewed: 6 September 2023

    5.0
    Good for a 1 or 2 night stay. Would be better if indoor pool and hot tub worked
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds and Pool View - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Pool and hot tub out of order although they were both full I didn’t understand .. and beds were not that comfy.

    Location. Rooms were clean

    Stayed in September 2023

  • Reviewed: 6 September 2023

    4.0
    Sux bed were terrible
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds and Pool View - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Staff not friendly and pool didn’t work could have been updated on internal false advertising

    If was false advertising about the pool I was charged for two night I told them at check in I would not be staying a second night cause the pool did work as advertised the only reason I booked the room was for the pool for my granddaughter she was very disappointed

    Stayed in September 2023

  • Reviewed: 21 July 2023

    6.0
    It was an ok stay
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bathroom door didn’t have a doorknob just a hole where it should be. Pool and hot tub was ice cold. Two beds in the room one was soft and one was hard.

    The value was good and they had a nice breakfast.

    Stayed in July 2023

  • Reviewed: 10 July 2023

    4.0
    The staff was nice
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The pool was not able to be used. It was being filled. That was not listed on the site. The breakfast was only half of the options. The bathroom was rundown and baby flies everywhere. And not enough towels.

    Property location and some of the breakfast options The refrigerator and microwave in the room.

    Stayed in July 2023

  • Reviewed: 8 July 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room with Pool View - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    A lot of things I didn't like.

    There wasn't much to like we had to change rooms twice! First one wasn't really and the second one had a bed bug. The pool wasn't even open or "working right"

    Stayed in June 2023

  • Reviewed: 21 June 2023

    4.0
    I will not come back at all! the whole reason was to spend time in our room and hot tub the lady at front wasn’t friendl
    • Leisure trip
    • Couple
    • King Room with Pool View - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    pool and hot tub was closed room smelled

    good location

    Stayed in June 2023

  • Reviewed: 4 April 2023

    6.0
    The motel room met my needs for the night.
    • Leisure trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No internet. Television signal would regularly cut out and come back after a few minutes. the noise from the trucks on I-40 was terrible.

    The room did NOT smell like an ashtray.

    Stayed in April 2023

  • Reviewed: 1 January 2023

    5.0
    not enough towels, the bathroom smelled of cigarettes.. just a bit disappointed that the pool has been broken for so lon
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    smells of smoke and pool is always broken. Not bath enough towels in the rooms.

    it’s convenient

    Stayed in December 2022

  • Reviewed: 19 December 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds and Pool View - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The first room they gave us wasn't clean had holes in the wall the beds were not made n a chair sat on the bed. The second room I found the comforter on the floor when it was supposed to be clean plus the heater was broke in the poil

    Stayed in December 2022

  • Reviewed: 22 October 2022

    5.0
    I won’t be staying here again unless that is the only room available. the pool was not heated and it was extremely cold.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    the housekeepers didn’t clean our room our entire stay. no clean towels daily or trash pickup.

    it was clean.

    Stayed in October 2022

  • Reviewed: 9 October 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bathroom toilet wobbled, shower wasn't working right. What looked like fleas around sink and ver lacking breakfast

    Location close to highway

    Stayed in October 2022

  • Reviewed: 26 July 2022

    6.0
    If you're just looking for a place to sleep, this is your place.
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Property is messy. There is old room stuff sitting outside. Furniture, mattresses etc. Room tub drain was slow. Ended up standing in a couple of inches of water by the time I finished my shower.

    The price was right. Just needed a place to sleep while traveling. Didn't have high expectations.

    Stayed in July 2022

  • Reviewed: 14 July 2022

    6.0
    Sad decline
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    This once was a beautiful place. Sadly it appears to be poorly taken care of. Front desk staff, if they look up from the phone or pc, barely acknowledge you. A large garbage can in the halls was literally overflowing with trash and had bags of trash next to it. Had to request for housekeeping to come and bring new sheets as well as sweep in one room due to dirty/stained sheets on the bed and large clumps of hair under the sink area. The one supervisor was very apologetic and housekeeping came right away. She was lovely and also apologetic. However, I think a change in management may do this place some good.

    The layout of the hotel, this place used tp be beautiful. James the supervisor was great as was the evening housekeeper.

    Stayed in July 2022

  • Reviewed: 29 June 2022

    5.0
    OK to stop, sleep and leave the next morning. Close to interstate.
    • Business trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 1 night

    The location was about what I expected from an older motel. It was clean but showed it age. Restaurant and bar were closed and A/C was not working in parts of the lobby. Breakfast area had three machines down. Only drink options were coffee and milk (from a gallon jug in the refrigerator). Food options were cereal, waffle, one muffin or microwave biscuit and sausage. I was there at 7:30 AM. Internet in room was terrible but worked in lobby.

    Bed was firm but comfortable. A/C in room worked well. No problem checking in.

    Stayed in June 2022

  • Reviewed: 15 June 2022

    6.0
    After a nine hour drive to get there we simply wanted a comfortable room with everything working.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds and Pool View - Non-Smoking
    • Stayed 1 night

    The breakfast, the telephone, the television.

    The breakfast was okay except no fruit and all three juice machines were out of order

    Stayed in June 2022

  • Reviewed: 5 June 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    couldn’t see mountains and not clean at all

    pool and hot tub

    Stayed in June 2022

  • Reviewed: 11 February 2022

    6.0
    The 1st night wasn’t the best, no hot water, cigarette burns in comforter, bad customer service. But, Raj was great in a
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds and Pool View - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    First night accommodations & hotel staff

    Location & cost

    Stayed in January 2022

Showing 1 – 25

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