3130 Hartley Road, Jacksonville, FL 32257, United States
#112 of 166 hotels in Jacksonville
Guests' ChoiceBased on 2361 hotel reviews
6.6Cleanliness
6.9
Comfort
7.0
Location
8.0
Facilities
6.9
Staff
7.7
Value for money
7.1
Free WiFi
7.5
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End of dialog contentReviewed: 3 April 2023
Mariedale
United StatesHad to wait past check in time to get the room
Pet Friendly
Stayed in April 2023
Reviewed: 31 March 2023
Robert
United StatesInadequate # of staff at check in. Only 1 person to answer phone, check in guest & deal with other guest issues. Took about 30 minutes to check in plus blunt & unfriendly probably due to work load. Luggage carts were worn out & had flat tires. Noisy air conditioner, commode flush problems, refrigerator had 3" of ice & couldn't regulate temperature. NO housekeeping even after requested. Had to swipe towels, cloths & mats from maid cart & put room trash on the cart too.
It was quiet. Location ok. Decent complimentary breakfast & nice breakfast staff. Bed was comfortable. Good shower & hot water.
Stayed in March 2023
Reviewed: 29 March 2023
Reed
United StatesThe pool was dirty
Everything accept the pool
Stayed in March 2023
Reviewed: 29 March 2023
Michelle
United StatesSome of housekeepers were ghetto and loud ! and I was on the second floor and the pool was ice cold .
I love the all you can eat seafood bar.also I love the the piano bar drinks were good and a nice comedy club!
Stayed in March 2023
Reviewed: 28 March 2023
Kristina
United StatesRooms were not ready on time. Was put on 2nd floor with no elevator and room could have been cleaner. No soap incidentals.
Location and staff and breakfast
Stayed in March 2023
Reviewed: 26 March 2023
Roland
United Statesthe room was a little dated and did not have stocked toiletries like shampoo, bar soap, or tissues.
very convenient location, close to work conference, free breakfast, gym, pool, onsite activities.
Stayed in March 2023
Reviewed: 21 March 2023
Kenneth
United StatesOverall good
The breakfast is great. Beds are good. Rooms need some fresh paint and rugs cleaned
Stayed in March 2023
Reviewed: 20 March 2023
Chris
United StatesDidn't bring extra pillow cases for extra pillows. Didn't have quarters for on site laundry. Didn't bring extra towels as requested.
Bed was comfy. Staff was nice. Brought me extra blanket and pillows.
Stayed in March 2023
Reviewed: 20 March 2023
Christopher
United StatesNo quarters for laundry at front desk. Door didn't lock/shut securely.
Beds were comfy. Staff was nice.
Stayed in March 2023
Reviewed: 14 March 2023
Kristi
United StatesI couldn’t stay longer😔
It’s a very nice place. Great property in a really good area. The free breakfast is amazing! I really loved Susan’s hospitality! She accommodated my family exquisitely! She fixed our minor hiccups immediately! I’d recommend her to anyone for her patience, kindness, and compassion! Amazing worker!
Stayed in March 2023
Reviewed: 7 March 2023
Reginald
United StatesThey did not have a King bed available for me and my wife so we switched to two doubles
Convenient to the airport
Stayed in March 2023
Reviewed: 7 March 2023
Ashley
United StatesWaited 8 hours for maintance to come fix my overflowing toilet. When they finally came after my third request, he fixed the toilet but left the floor a mess covered in toilet water. I ended up cleaning it myself...
Good hotel for the price payed. Breakfast was great, pool was clean, property well maintained. Comedy show on site was just a plus!
Stayed in March 2023
Reviewed: 7 March 2023
Sandra
United StatesParking is bad sometimes
Location
Stayed in March 2023
Reviewed: 7 March 2023
John
United StatesThe bed wasn't comfortable very "bumpy"
I liked the live dj they had. They have a comedy zone on site with some big names that come thru.
Stayed in March 2023
Reviewed: 6 March 2023
Jocelin
United StatesN/A
Very good customer service
Stayed in March 2023
Reviewed: 6 March 2023
Pamela
United StatesThe room was clean but next to the chair was a pair of boxers from previous people staying in that room.
It was in a great location and easy to get to. Check in and out was quick and easy
Stayed in March 2023
Reviewed: 4 March 2023
Kimberly
United StatesBeds tend to have sinkholes.
I like the outdoor hallways and the pool is very nice.
Stayed in February 2023
Reviewed: 2 March 2023
Michael
United StatesReally nothing. Had everything we needed for what we were there for.
Excellent location and breakfast was good
Stayed in February 2023
Reviewed: 27 February 2023
Shawny74
United StatesLong time to check in, same breakfast
Nice size room, Clean. Close to stores
Stayed in February 2023
Reviewed: 23 February 2023
Zac
United Statesroom was not clean when I first entered
free breakfast , close by to food options
Stayed in February 2023
Reviewed: 19 February 2023
Real
United Statesroom could of been cleaner
Stayed in February 2023
Reviewed: 11 February 2023
Elaine
United StatesNoisy coming from other rooms!!!!!!!!TOO MUCH NOISE!
Breakfast was GREAT! FOOD WAS GREAT! CHEF AND STAFF WERE GREAT!
Stayed in February 2023
Reviewed: 10 February 2023
Dennis
United StatesBathroom exhaust fan didn't wotk. Laundry facilities limited. Too expensive.
Good hot showers. Good brealfast buffet.Competent staff.
Stayed in February 2023
Reviewed: 10 February 2023
Elle
United StatesAlthough the employee at the front desk desk fixed my reservation issue she was rather short, condescending and dissmisive with me within 5 seconds of my arrival.
Breakfast delicious and housekeeping extremely friendly and attentive.
Stayed in February 2023
Reviewed: 10 February 2023
Yvonne
United StatesHad to ask Gordon towels everyone we wanted clean ones. They were always out and had to. Ri g them later which they never did without asking again. Clean, courteous.
Stayed in February 2023
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