Location is a bit strange especially for those who are not familiar with many homeless around

Staff members were very helpful in general

Stayed in January 2024

There is a lot of homeless people in the area and they are noisy sometimes.

The rooms were clean and nice, the bed was comfortable. The couch not so

Stayed in December 2023

No elevator and no on site parking… Had to walk though San Francisco to parking and Hotel

Great Location close to concert Venue

Stayed in October 2023

Breakfast nice but in a cafe down the road with no chairs, takeaway place. Could mention that! Nice staff at cafe, good tasting food. So not so relaxing but the room was very nice. Location not so great for me but could be if you work close by. My room was noisy due to window onlooking street plus some goings on each night. Still San Fran is very expensive now and I was on a Budget. Still cost $262 for two nights, hardly cheap.

Room is very nice, staff nice, very comfy bed. Clean and professional. Polite. Very polite

Stayed in September 2023

2 things I didn’t like. 1- Shared bathroom and shower with the other guests 2- The street view, lots of homeless and trashy area.

It was everything almost brand new, clean and room service was great.

Stayed in September 2023

A lot of homeless on the street when you walk out

The wooden window shades were great for canceling out the street sounds and light

Stayed in August 2023

The location is not the worst in San Fransisco, but it is far from amazing. The area outside had many homeless people and people who seemed to be collecting money in exchange for small white baggies. The entry way smelled of urine as the door next to it was used as bathroom. This not something that the hotel can control but it is something to consider. We were never bothered by any people, and I never felt unsafe as there are "Community Ambassadors" at the Corners of nearby intersections.

The staff was very friendly, the shared bathrooms were never dirty and were kept very clean. Upon arriving and checking in the person at the desk gave us vouchers for a free breakfast sandwich at the restaurant located under the hotel (which we ate at every day). In the room they have a vanity sink whish had amazing lighting to do makeup and check our outfits in. A short walk down either direction brought you to some fantastic restaurants and about a five minute walk to a Walgreens.

Stayed in May 2023

We didn’t like the musty smell from the carpets that filled the whole hotel during our stay. We also didn’t like that the front door of the hotel was in a sketchy side of the street that wasn’t well-lit at night.

We liked that the bathroom fixtures were new and clean. We also liked the wooden shutter for the window that helped keep light and sound out from the street at night.

Stayed in May 2023

The location is across from what appears to be a city mission for homeless, so the homeless are everywhere on the street.

Modern room facilities, a little bit squishy, good for a few nights stay, very comfy bed.

Stayed in March 2023

area

it’s was good clean and comfortable

Stayed in February 2023

Not a good location as many homeless people are around, especially after dark.

The clean room, shower and toilet. The bed was comfortable. There are shared microwave and toaster. Also washing machine and dryer. Starbucks coffee for the coffee machine.

Stayed in December 2022

I was terrified by the ppl on the street. Some were yelling some were staring at us… Strongly recommend not to walk around there after 8pm. Hot water comes slow.

Nice host. The room is quiet during our stay even it’s located in downtown.

Stayed in December 2022

they didn’t have an elevator

Stayed in November 2022

The hotel is just a street away from a bit sketchier part of the city. Their street is still OK but could be a bit scary if you walk back to your accommodation in the evening. Also, just as an FYI, the hotel placed an authorization on my credit card for the first night about 2 weeks before arrival regardless of the free cancelation policy (reverted it only about 8 days later), did the same for the full amount upon check-in (again, reverted 8 days later), but actually charged my card in a different (third) transaction and not in the authorization they already placed. I’ve never had this issue with any other bookings with the same card, so it’s good to know before booking.

Clean rooms, just like pictures and helpful staff. Also, they gave vouchers for breakfast to the bakery next door which was nice and hearty. If you come with a car, ask the reception if they have a pass available to the close-by garage, they offered it to us on a super friendly price and the garage is very safe and close to the hotel.

Stayed in October 2022

The street was quite noisy

I checked in late at night, the staff provided me with a quick and satisfactory solution. Very good reception the next day. I also appreciated being able to leave my bag after check-out in order to visit the city easily.

Stayed in September 2022

Not the most accessible location. Don't go if you have limited mobility as the hotel is on the second and third floor with no elevator.

The bed was comfortable, the loaction only a few blocks from Market st.

Stayed in August 2022

Had to ask for extra linens for pullout. Extra noisy corner street.

Small room. Small bathroom area. Very clean and very comfortable bed.

Stayed in May 2022

very small rooms and location was full with homeless people and I have a few dealers. for me an adventure, my kid a little scared

very clean and friendly staf

Stayed in April 2022

Staff, breakfast, amenities.

Clean, comfortable room with retro fridge and couch in room. Other than the room being stifling hot with no fans or air conditioning, it was perfect. The room was in the middle of the building so our window looked into the center of the building which meant we looked into the rooms of other guests and had no air circulation. Also the rooms are very tiny, but we didn’t really care about that. The bed was comfortable and clean end it served our purpose. They gave us a breakfast voucher for the café and The meal was super yummy. We would stay there again. Staff was very nice.

Stayed in October 2021

Steep stairs to access the rooms with no elevator or disability access. No spare bedding for pull out beds which were uncomfortable. Due to late check in we had to wait until the next day. Area was really bad, people in balaclavas and homeless people constantly directly outside the property. Felt very unsafe at night.

Rooms were clean and comfortable for the most part.

Stayed in October 2023

When we arrived to the location we rang the doorbell which led to a staircase that smelled like urine. At check in, the staff wanted to charge the room again even though I paid in full through booking, I refused to pay again and after checking she saw that it was paid but still asked me to sign the paper with the room fee. I refused to sign the paper so she printed out a new one without the fee. SHARED BATHROOMS - when checking in the staff said the rooms in our floor all share a bathroom and stated that it was said on the booking site. BEWARE if you want your own personal bathroom in your room you will have to pay extra. Thankfully we just stayed for one night. No central air conditioning/ heating. When we walked in the room the windows were wide open so smoke from the people smoking outside was coming in. There’s no ventilation other than the windows. There was a fan on the wall that was assumed to keep the room cool. The heating option was a portable heater. No microwave. No coffee maker. PARKING- there is no parking. Even the parking garage that they claim to be around the corner is only open week days so if you’re staying on a weekend it will be closed. Parking is not ideal as you can only park on the street on certain days at certain hours.

The bed was comfortable. Close to concert location. Working sink in the room.

Stayed in August 2023

Large room...very comfortable...friendly staff...free breakfast for All Star that is downstairs at the corner of the building.

Stayed in July 2023

the room, the location,the so called breakfast at a shady coffee downstairs, everythong is bad

nothing

Stayed in May 2023

The location - lots of homeless and junkies + dealers. Because of the noise at night you won't get any sleep.

Just the guys at the beakery where you get the breakfast

Stayed in March 2023