Shower seemed old, low water pressure

Restaurant and pool access

Stayed in April 2024

No Tub In My Room

How Clean The Rooms Was And How Comfortable The Bed Was.

Stayed in March 2024

The teenagers staying there were so loud! However, I called the front desk a staff put a stop to it. Thank you Brandon! Tile floor next to the pool? What? My Grandbabies kept slipping and falling. Not a good choice. The room is tiny.

Stayed in April 2024

No restaurant. Breakfast was not the best. Fruit was not very fresh. Eggs, sausage and potatoes were all cold. They did have waffle maker, boiled eggs (not made onsite), cereal and yogurt. There is not a bar or restaurant but they did have wine and beer for purchase.

Stayed in February 2024

The bedroom smelled muggy and sliding glass door didn't have a lock.

The lobby and fire 🔥 and ice restaurant.

Stayed in March 2024

We noticed there were gnats in our room, we killed at least 4. The pool room was room temperature but getting out of the pool it was cold. Maybe keeping that room a bit warmer would be nice.

Our bedroom was clean, the restroom was clean! No complaints. The restaurant inside the hotel had great food, and prices were decent. The pool area was really nice, well maintained my kids loved it. The water was not cold it was tolerable.

Stayed in March 2024

The rooms are pretty dated and the hotel is huge. It's a bit creepy to make the long walk to your room and not see another person.

The hotel looks like it belongs in a 1980's movie set in Miami. The atrium is nice.

Stayed in November 2023

Clean

Stayed in December 2023

No hot tub

we always stay there and has been a wonderful place until they took out the Hot tub we shopped all day and was looking forward to it and found out they put a splash pad over it bummer

Stayed in December 2023

Some areas need to be updated

The shower

Stayed in September 2023

Little pricey for area breakfast taste left little to be desired

Nice property comfortable room

Stayed in November 2023

The walls are pretty thin you can hear the next room pretty good.

We spent most of our time in the pool and splash pad. We were able to get our rooms next to each other and the rooms were big. Beds were comfortable and changed out for the 2 nights we stayed. They also restocked our towels without having to ask. There is complimentary breakfast and a Starbucks inside the hotel. (You pay for the starbucks). Pool hours are long and easy access.

Stayed in November 2023

The thermostat was not working properly

Nice, comfortable rooms, neat and clean space

Stayed in October 2023

We had to wait over 2 hours past check in time because the room was not ready. Didn't get a very big discount for that issue. Considering that took away from our time to actually enjoy the amenities. Also we were not able to get the fire pits lit so we could enjoy time out there. It was kind of cold in the pool area for the kids playing in the splash pad. Over all it was a nice visit with they hadn't been so busy and over full so we could of enjoyed everything more.

Clean facilities. It's a beautiful place to stay. Lots of amenities. Nice places to sit and visit. Breakfast was amazing

Stayed in October 2023

Had to walk outside of the building to get into the office, pool, and breakfast areas. Indoor pool was cold.

Everything

Stayed in July 2023

The little store by the lobby didn't have much. I kept getting lost. Maybe signs on the floor? Need more cable TV channels.

The indoor pool/splash pad & tropical plant atrium are why I chose this hotel. All the flowers outside & inside were very nice. Ice bar was a nice touch. Plenty of towels & waterfalls. The outdoor pool is nice, too. Had lunch at fire&ice and it was lovely. The housekeeping staff was wonderful - Kim and Jessica shout-out! Nice gym

Stayed in September 2023

Breakfast. Each day - scrambled eggs, sausage and a biscuit. Some drinks. Out of water the second day. Nothing more. No cereal, no pancake or waffles option. No toast. I wish it would have had more options.

Comfy bed, quiet room

Stayed in August 2023

The hotel itself is nice, but there are definitely some things that need to be taken care of. For starters it is a maze trying to get to your room or anywhere else in the hotel. Very confusing, we were not the only ones who were having trouble navigating the place. Breakfast needs to be served in a quiet location, the waterfalls are too much. The bed was comfortable, however the sheets sucked, they did not stay on the bed at all. The showers were awesome, but had no pressure, they need to be cleaned at least and try to get more pressure. Was almost impossible to wash my hair with the trickle that we had for water. I feel like the price was a bit high.

Comfortable beds, outdoor pool was warm and very clean. Staff was nice, even to the Karen in front of us. The fridge in our room was so cold it was amazing!

Stayed in August 2023

Quiet comfortable

Stayed in August 2023

A little pricy.

Centrally located. Clean. Attentive staff. Keurig in room.

Stayed in August 2023

The swimming pools were awesome. The restaurant and bar were amazing!

Stayed in August 2023

Confusing set up for a hotel, Breakfast left a little to be desired but wasn't the worst.

Spacious, Clean, Friendly Staff. Very comfortable.

Stayed in July 2023

Lumpy pillows.

The tropical feel decor.

Stayed in July 2023

Pool was cold, outside pool has rocky concrete that hurts you feet while walking barefoot to the pool. Bad view from balcony.

We liked that breakfast was offered.

Stayed in July 2023