155 Riverside St, Portland, ME 04103-1041, United States
#21 of 25 hotels in Portland
Guests' ChoiceBased on 1905 hotel reviews
7.2Cleanliness
7.6
Comfort
7.6
Location
7.9
Facilities
7.4
Staff
8.1
Value for money
7.4
Free WiFi
7.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 12 September 2023
Lisa
IrelandWhole place smelled damp & musty, esoecislly the hallways.
Beds & linens good quality
Stayed in September 2023
Reviewed: 11 September 2023
Anne
United StatesThe building is getting old
Location, professionalism of staff, neatness
Stayed in September 2023
Reviewed: 10 September 2023
Tracie
United StatesDated, one of the hot tubs seemed a little dingy.
Patio doors to the outside were perfect for our pup. The staff was super-nice and friendly to our dog. Also enjoyed one of the hot tubs.
Stayed in August 2023
Reviewed: 10 September 2023
Jane
United StatesRoom was clean, bed comfortable. Bathroom ok.
Price
Stayed in September 2023
Reviewed: 7 September 2023
Jain
United StatesHousekeeping was slow to respond; it took quite a while to get towels.
Convenient location, food marts and restaurants nearby. Rooms were appropriate for a family of four and beds were comfortable.
Stayed in August 2023
Reviewed: 5 September 2023
Tracey
CanadaSmelled like weed when I walked in. As I was walking down the hallway it smelled like folks were smoking.
Price and location. Did not use amenities.
Stayed in September 2023
Reviewed: 5 September 2023
Michael
CanadaNo breakfast, no kitchenette, not even a kettle - all you get is a coffee maker and a mini fridge. Overall, the hotel shows its age - everything is, feels and smells very dated. The beds are not quite comfortable - way too soft for me. No water fountain - there was just one water cooler in the gym, but it was empty every time I wanted to fill up my water bottle.
The price was more affordable compared to other places; free parking; the room is spacious enough; the hotel is conveniently located if travelling by car; the hotel has an indoor pool with two hot tubs and a gym.
Stayed in September 2023
Reviewed: 5 September 2023
Austin
United StatesThe room wasn’t very clean and was falling apart in the bathroom. Toilet was turned at and angle to the door making it hard to close, the tile was coming off the wall. Hair and Mascara on the pillow cases, tube that won’t drain, moldy drinks on the veranda, elevator that I mistook for a closet (very small) that rattled and struggled to move between floors (an alarm that always seemed to be going off inside) … little things. Very useful in a pinch.. nice people but the roads Catering too the tolls next door so getting in and out is a pain. Hotel needs a update badly.
Very nice people attending the front desk.
Stayed in September 2023
Reviewed: 31 August 2023
Bridget
BahamasThe room floor has paper and other matter indicating it had not been properly cleaned. Further evidence of this was the blue rimmed glasses that I found on the floor between the beds. The sink next to the door was partially clogged, draining slowly. There was a musty odor.
The front desk staff members were welcoming and efficient.
Stayed in August 2023
Reviewed: 28 August 2023
Eren
United StatesOne of the pillow was not clean.
Stayed in August 2023
Reviewed: 27 August 2023
Lauri
United StatesANTS IN room
Close to where I needed to be
Stayed in July 2023
Reviewed: 27 August 2023
Wan
United StatesThe room was very smelly. There was a sock in the room when we were checking in.. The bed is too small to sleep with two people.
The room is big enough for us and we like the swimming pool.
Stayed in August 2023
Reviewed: 25 August 2023
Dawn
United StatesThe “patio” was just dirt & it’s been that way the last 3 years we’ve rented. A chair or two would be nice as well.
Easy to get to off the highway & close to attractions
Stayed in July 2023
Reviewed: 25 August 2023
Philip
New ZealandNo complaints except should have stayed longer
Large room & balcony
Stayed in August 2023
Reviewed: 24 August 2023
Chao
United StatesNot 1.4 miles to downtown Portland, more 4 miles : $20 taxi each way to the Old Port
Stayed in August 2023
Reviewed: 24 August 2023
Tyler
United StatesThe bathroom smelled bad. Room didn’t smell great but was acceptable. Bathroom smell very unpleasant
Jacuzzi tub. Bed was decently comfy
Stayed in August 2023
Reviewed: 20 August 2023
Meredith
United StatesThe bathroom was not clean.
It was conveniently located and had a better price than many other properties.
Stayed in August 2023
Reviewed: 18 August 2023
Bergida
United StatesCost and it is not near downtown Portland
Close to airport
Stayed in August 2023
Reviewed: 17 August 2023
Donna
United StatesBathtub and shower curtian were moldy. Didnt notice until next morning when I was ready to shower. Told front desk at checkout, didn't seem concerned. Price was a little high for condition of hotel and room. Were clean, except for afore mentioned areas, just needs updating. No breakfast or microwave
Bed was clean and comfortable Room for the most part was fine.
Stayed in August 2023
Reviewed: 16 August 2023
Sara
United States15 minutes from downtown Could use some updating
Easy Parking Pool was nice Nice staff Room was comfortable Price
Stayed in August 2023
Reviewed: 15 August 2023
Lee
United StatesBeds much too soft. Bathroom very cramped. High pressure toilet flush was scary.
Convenient to interstate and restaurants. Very large room with two queen beds side table and chairs. Stacks restaurant very convenient and immediately next door.
Stayed in August 2023
Reviewed: 10 August 2023
Ryah
United StatesIt was a bit run down for the price we paid.
The staff was very friendly and accommodating! The bed was very comfortable! It was very quiet!
Stayed in August 2023
Reviewed: 7 August 2023
Angela
United StatesStrong smell in rooms (old carpet, carpet cleaning detergents), a bit noisy and not central location (20 min from the center of Portland), no free breakfast
Dog friendly, spacious rooms, soft and comfortable beds, friendly staff
Stayed in August 2023
Reviewed: 6 August 2023
Melissa
United StatesBeds were very comfortable
Stayed in August 2023
Reviewed: 6 August 2023
George
United Stateson a busy road and you could hear the traffic of trucks passing.
location to the airport. nice restaurant next door (stacks). bathroom facilities were all functional with plenty of hot water to shower. spacious bed. plenty of wall outlets.
Stayed in August 2023
Gries im Sellrain, Austria
Radstadt, Austria
Aberdeen, USA
Adelaide, Australia
Canggu, Indonesia
Budapest, Hungary
Kuta, Indonesia
Trieste, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content