The fact i waited a hour after i was supposed to be checked in because my room wasnt cleaned and was late for work

Nothing

Stayed in May 2024

Breakfast was not good. No different food options

View was amazing, large capacious studio, clean

Stayed in May 2024

Breakfast choices limited

Location and room size

Stayed in February 2024

That in order tobise the pool you had to use it before dusk. The continental breakfast did not have many protein options. Would like to see more bacon and egg.

The first night we got there, the staff member was a little rude, and we had to let them know that our room smelled of smoke and mildew. The pool area closed at dusk..this was not mentioned upon check-in..

Stayed in March 2024

I was charged twice for my stay, the hotel staff were rude about this, they did not tell me at the time, I was notified by my bank and the staff were unable to rectify this despite me attending reception and asking every day, I was told conflicting information. Money was taken off my card when I checked in and it was not returned until 5 days later onto my card. The staff were rude about this and said they could not give me a print out of the computer screen, and invoice or there stated there was no manager to speak to, I am not sure how in a hotel this size, there is no manager on duty, being told they were off until the following Monday. There was no apology made for this, despite me accruing charged with my bank. This is theft and the hotel should have explained the error at the time, made an apology and being polite, instead the staff were rude and dismissive and could not care.

Breakfast, spacious comfortable room, clean and great pool.

Stayed in March 2024

A bit more variety in the breakfast option was desirable

Very good 👍

Stayed in April 2024

Carpet in the room were not very clean and the beds and pillows were not very comfortable.

Location, breakfast

Stayed in April 2024

When we got to the room the bathroom was not clean specially the bathtub was very dirty. After complaining we were moved to a different room but the beds were not the same size and blankets were dusty

The location was perfect and the property was very impressive very elegant

Stayed in March 2024

Rooms only cleaned every three days. Never enough toiletries left for the time span or people in the room. Only one or two coffees left for the three days. Roof top facilities available but only to club level which we had, although it was supposed to be open until eight you could struggle to gain access after seven as door would no longer open. The hotel main bar only opens three or so evenings a week. The Hotel seemed to be extremely understaffed with the same person seen doing multiple roles. It now only has one dining room for breakfast for both towers. There was no waffle machine, and the pancake machine was very hit and miss. Breakfast was not as good as in the past.

Location was great for universal parks. Hilda was lovely in the rooftop bar. Mildred on reception was very helpful and pleasant.

Stayed in March 2024

Jacuzzi was broken, breakfast was just fair.

Location, cleanliness, and room size.

Stayed in March 2024

One elevator stopped working, and then the key cards were having trouble opening doors or scanning in the elevator it seemed like no one cared about the problem.

Nice room and clean

Stayed in March 2024

Beds lacked good blanket and soft sheets

Close to a lot

Stayed in February 2024

Poor Breakefast compaired with other stays of the same price range. There was only one elevator working with the hotel being full, we had to use stairs multiple times.

Room was spacious and had a lot of facilities. Location was as good as expected. Staff was good and strict.

Stayed in January 2024

Room has cooking facilities without cutlery, Delph or pans. My daughter bought a microwave meal nearby and asked reception for cutlery, they declined. Yet the breakfast room nearby had a wall dispenser with plastic cutlery. I'm not sure why self-catering facilities are in the room without the utensils to use them. Staff were not friendly In general, why are disposal plates and cutlery used all over Florida in hotels? It's really wasteful

The foyer was stunning for Christmas. Bedroom and bathroom were good size

Stayed in December 2023

when it is at full capacity, parking is precarious, only 1 elevator is operating!

Location

Stayed in February 2024

To many persons at breakfast and a long wait line to get it.

I like the location, pool, hot jacuzzi and staff attention.

Stayed in January 2024

Only 1 working ice machine on 4th floor. Signs by each floor elevator directed to other floors for ice. Example on floors 2&4 it said ice machines were on 1&3 yet those floors had no ice machine. Either it was meant to be a joke or maintenance can't read. Also would like healthy breakfast options.

Quiet and comfortable

Stayed in January 2024

They only had 1 elevator and it took 15 mins to get down. They were to busy for that. You also needed your key to do anything. Even turn your room on. The power to your room didn't work unless you inserted a key into the wall.

The room was great

Stayed in January 2024

Check inn, was at 5:00 (too late) Elvetors, one was broke, the other one had a programming issues. Breackfast, they load not enough food, it should be suppous to be 7 to 10, but at 8:30, ther is no eggs, no fruit.

pool, location. The ladies try to solve technical issue of the lift, been so smooth wiht the angry people.

Stayed in January 2024

The room air conditioning was very loud and couldn’t be used at night as it was in the bedroom. The curtains didn’t block out the light for sleeping. Bed was very hard , Breakfast supplied was poor and very limited access

Resort level pool and bar were great Easy access to international drive and free parking

Stayed in January 2024

Even though the property was clean, it was old and furniture was worn and torn. The breakfast was included, however the foods were stale and tasteless.

The place at some point in the past was upscale. The location is close to universal studios. The staff were friendly and helpful.

Stayed in January 2024

Breakfast room is very spacious and clean with lake views, but the breakfast selection is the worst out of all hotels we’ve stayed. We brought our own bread and toasted it there, the carpet in the room was dirty, looked like it hasn’t been vacuumed at all. The location is nice, but to get to the hotel, you have to get through a sketchy patch of semi-closed amusement park, tattoo shop, smoke shop that has knives and machetes displayed in the store front and bunch of gift shops, didn’t feel unsafe walking through, but the neighborhood looks rough. Hotel area was clean and maintained well

Beds were the most comfortable out of all hotels we’ve ever stayed, even better than Waldorf Astoria hotel that is 8x the price. Pool, hot tub and lake view were nice

Stayed in January 2024

The breakfast were so poor meat .could be a little better

The room were comfortable

Stayed in January 2024

The breakfast was awful, really disappointed about it

Clean y comfort room

Stayed in January 2024