700 Eddy St , Tenderloin, San Francisco, 94109-7806, United States
#173 of 224 hotels in San Francisco
Guests' ChoiceBased on 383 hotel reviews
7.1Cleanliness
8.2
Comfort
8.0
Location
5.3
Facilities
7.7
Staff
8.3
Value for money
7.3
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 15 May 2024
Nicholas
United StatesThe surrounding area. Like the other reviews have mentioned the area is sketchy, which doesn’t scare me, but it was SO LOUD at night outside! I heard screaming I heard yelling I heard police sirens I heard gunshots. It was very noisy and hard to fall asleep at night.
Very clean and comfortable hotel room.
Stayed in May 2024
Reviewed: 13 May 2024
Norman
United StatesParking is limited and spaces small. Fortunately we have a smaller vehicle that allowed us to park and get out by the passenger door.
The room was apparently recently renovated. Very well thought out nice flow and nice finish.
Stayed in May 2024
Reviewed: 13 May 2024
Julian
United StatesThe location was a little questionable with people around, but they didn't touch the cars or bother anyone
Room was clean and very affordable,
Stayed in May 2024
Reviewed: 11 May 2024
Michael
United StatesNoisy. Also the towel holder not attached to its bracket so fell off the wall when I hung a hand towel.
Walking distance to civic center; dinner and then to a show.
Stayed in May 2024
Reviewed: 6 May 2024
Mytravels99
SlovakiaLocation was fine for me, at first we saw that the street outside is pretty busy and it will be noisy in the room, but this was not right. I slept ok and we left early in the morning. Friendly staff.
Stayed in April 2024
Reviewed: 14 April 2024
Shupe
United StatesUnfortunately, the chaos of the tenderloin has just surrounded this property, making it hard to walk in the immediate area. I just ended up taking a cab home at night to get through it all…it’s a really good hotel whose owners are clearly doing a good job, in a sort of rough area.
It is an excellent location in terms of access to the city- and it has parking which is rare in this part of town! The room was totally clean and the staff was awesome.
Stayed in April 2024
Reviewed: 16 March 2024
Lorenny
Dominican RepublicThe location wasn’t the best, the street behind the hotel feels a little bit unsafe
The rooms were super clean and had everything you could need, the best was amazingly comfortable
Stayed in March 2024
Reviewed: 29 February 2024
Deb
United StatesIn a really noisy area of town, poor sleep
Room was big and clean
Stayed in February 2024
Reviewed: 18 February 2024
Stephanie
United StatesTerrible area.
Very clean.
Stayed in February 2024
Reviewed: 17 February 2024
Tijlim
United StatesParking
Stayed in January 2024
Reviewed: 13 February 2024
Vinod
United StatesAC machine was making noise,
Breakfast food, car parking, room space.
Stayed in February 2024
Reviewed: 5 February 2024
Dong
ChinaThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 30 January 2024
Enny
United StatesNo microwave in the room The wall was thin, noises from the next door was heard. Partially because they were loud also. Sirene noises and people fighting & played music from downstairs on the street could be heard in our room #302. The AC placement was bad! It was blowing b right on to the bed next to it.
Stayed in January 2024
Reviewed: 18 January 2024
Claudio
United Statesthe room was super clean and the place had free parking
Stayed in November 2023
Reviewed: 29 December 2023
Maria
FranceI asked the receptionist not to do the billing with the card I reserved the hotel because it is foreign and they would charge me a surcharge. It was the first thing she did and they almost blocked my card.
the location of the hotel and manager Kandy's recommendations to visit other cities on the way back.
Stayed in December 2023
Reviewed: 14 December 2023
Mario
United StatesThey didn’t have a microwave in the room. It would of been nice to been able to heat up my left over food in the morning besides that it was a nice stay
It was easy to access my room. I didn’t have to go very far
Stayed in December 2023
Reviewed: 7 December 2023
Rebeca
El SalvadorThe location, for tourists it’s very dangerous because to much people around, and one day the parking was full and the staff told us to leave the car on the streets and we didn’t want to
The privete parking
Stayed in November 2023
Reviewed: 5 December 2023
Marilyn
United StatesThe location is very noisy and loud. Which has nothing to do with the property itself. The surrounding area is not very safe looking.
Very clean & beds are comfortable. The staff was very friendly and helpful. The property has a fence around it with made me feel safe & my car would be safe in that area.
Stayed in November 2023
Reviewed: 2 December 2023
Dennis
United StatesThe location was not ideal. There were many homeless right outside doing drugs. The streets were dirty and littered. It was also very noisy with sirens and the homeless talking outside.
The room was clean and comfortable. Breakfast was good.
Stayed in November 2023
Reviewed: 16 November 2023
Glenn
United KingdomIf it had a downside it was one which applies to much of San Francisco - its homeless person situation. It is appalling on every level including its impact on the image for the city. To walk out of your hotel and have to step over a prostrate person on the sidewalk is not a pleasant experience. No fault of the hotel of course, but it has an impact.
Best Western has a standard and this hotel met that standard. Mr room was comfortable and the facilities were very good It's location was very good for access around the city
Stayed in November 2023
Reviewed: 7 November 2023
Nienke
NetherlandsThe neighborhood.. Lot’s of noise in the night because of addicted homeless people. We did not complain, so they didn’t get the chance to change rooms or anything.
Easy parking.
Stayed in November 2023
Reviewed: 28 October 2023
Jenna
United StatesThe wifi was spotty. Also, my partner’s and my king room had an issue with the shower drain not draining the water. Eventually staff helped us and all was fine.
The breakfast was amazing! My partner and I were very pleased. The food was always hot and staff maintained the area and food well.
Stayed in September 2023
Reviewed: 10 October 2023
Avegail
United StatesNoisy street
The hotel staffs are nice ,hotel is clean but the only problem is the street noise .it was so noisy and lots of homeless people
Stayed in October 2023
Reviewed: 1 October 2023
Joel
CanadaHomeless people staying outside the property Police siren during the night
Friendly staff Breakfast options
Stayed in July 2023
Traverse City, USA
Bron, France
Villefranche-sur-Saône, France
Alpujarra De La Sierra, Spain
Tiffin, USA
Rishīkesh, India
Barichara, Colombia
Zagreb, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content