5171 Brook Hollow Parkway, Norcross, GA 30071, United States
#28 of 35 hotels in Norcross
Guests' ChoiceBased on 537 hotel reviews
5.3Cleanliness
6.0
Comfort
6.1
Location
6.9
Facilities
5.8
Staff
6.5
Value for money
6.3
Free WiFi
5.7
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End of dialog contentReviewed: 29 May 2024
Jenniifer
United StatesI didn’t like the M that one we had no toilet paper, and a broken hair dryer. Also the fa
I like the location of where it is. I have nothing left in the comment
Stayed in May 2024
Reviewed: 9 May 2024
Cynthia
United StatesI didn't like the wondering people, the lack of towels, to more exact no towels. I didn't like the broken shower heads and the non working phone or the small tv that lost signal due to the weather and never recovered.
I like the location and the police presence.
Stayed in May 2024
Reviewed: 8 May 2024
Cynthia
United StatesThe need for updates like the shower nozzle, peeling paint and non working phones.
The location and the police presence.
Stayed in May 2024
Reviewed: 3 May 2024
Keith
United StatesRoaches
Staff
Stayed in April 2024
Reviewed: 14 March 2024
Veronica
United StatesThe bathroom was a mess and looked like an abandoned apartment. The floors and night table was dusty like the room hadn’t been cleaned in a while
My room was dirty..the tub was stained the phone had good on it. The floor needed to be swept. The overall look is not how it looked in the picture. It didn’t look well kept. Very small and I didn’t use the shower because it wasn’t appealing. It was just a place to sleep. The bed was comfortable and the temperature was ok..
Stayed in March 2024
Reviewed: 27 November 2023
John
United StatesNo soap was provided. Bathtub clogged.
Price
Stayed in November 2023
Reviewed: 20 October 2023
Stacy
United StatesMy TV didn't work, at all. Was told someone would come fix it, no one did. Bathroom door didn't close.
Location.
Stayed in October 2023
Reviewed: 28 September 2023
Shantana
United StatesTv
Beds
Stayed in September 2023
Reviewed: 17 September 2023
Thu
United StatesWalls are thin
Location
Stayed in September 2023
Reviewed: 15 September 2023
Mark
United StatesRoach motel
Stayed in September 2023
Reviewed: 13 September 2023
Kewana
United StatesI have to to really wait until 3 to check in when I pay overnight it’s not convenient enough the weekly rates are steep and they don’t try to work with u if you staying for months
It’s cheaper online
Stayed in September 2023
Reviewed: 13 June 2023
Mnan
United StatesTo be more clean.
Stayed in June 2023
Reviewed: 23 May 2023
Kodzo
United StatesThe lady at the reception was very rude and unprofessional.
Stayed in May 2023
Reviewed: 3 May 2023
Tiffany
United StatesCheck in was fast. I didn’t notice I booked a smoking room and I mentioned that I didn’t know I booked that I don’t even smoke. The man still puts me in a smoking room. Room smelled like a carton full of cigarettes I asked if they had any rooms on the first floor, he said no and gave me the key for the third floor. Pulled around and there we rooms empty on the first floor and they were non smoking rooms. Didn’t tell me the WiFi password. I tried to use the phone to call the front desk to get the password and the phone didn’t work. The ceiling and walls were horrible. All they do is quick patch work fixes. The air conditioner doesn’t even fit in the hole. There’s a crack where bugs can come through. I’ve never been in a hotel and the beds were different heights like my younger son noticed. The room wasn’t too clean. They have a tip envelope for the cleaners. Here’s my 2 cent LEARN HOW TO CLEAN. The bed isn’t comfortable. The so called “quilt” is thin like a sheet. Almost every other channel had no service. Even after getting the password the WiFi service still sucked. The door look like someone had broken into it. I will never stay here again. Poor service poor quality. The elavator was disgusting as well. No need to respond apologizing look at the other reviews. Y’all didn’t rectify any of those issues
Nothing about it
Stayed in May 2023
Reviewed: 14 March 2023
S
United StatesNoisy early morning and loud cars horns , towels dirty and old
Bed was comfortable and water hot
Stayed in March 2023
Reviewed: 6 March 2023
Starley
United Statesac leaked.. microwave and hairdryer did not work room #333
good rate
Stayed in March 2023
Reviewed: 4 February 2023
Belinda
United StatesThe lady at the desk has a nasty attitude not good customer service skills. My bath tub was dirty and need some real housecleaning and use bleach to clean..
it was quite
Stayed in February 2023
Reviewed: 2 December 2022
Curtis
United StatesTowels have hair on them
Location and availability
Stayed in December 2022
Reviewed: 21 September 2022
Chelsey
United StatesIt was cold
Stayed in September 2022
Reviewed: 18 September 2022
Kevin
United Stateswell it’s not their fault they were sold out and I got a room where construction was being done in the room above me. WiFi needs to be better
I always come here . great service
Stayed in September 2022
Reviewed: 17 September 2022
Lemons
United Statesthe lady that works there is rude wouldn’t accommodate me i have kids she gave me a room on the 3 rd floor
affordable
Stayed in August 2022
Reviewed: 13 September 2022
Chelsey
United StatesIt wasn't clean
It was cheap
Stayed in September 2022
Reviewed: 12 September 2022
Robin
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 19 August 2022
Norman
United StatesThis review has been hidden because it doesn't meet our guidelines.
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