11241 W Colonial Dr, Ocoee FL, Orlando, FL 34761, United States
#354 of 390 hotels in Orlando
Guests' ChoiceBased on 446 hotel reviews
5.6Cleanliness
6.3
Comfort
6.3
Location
7.3
Facilities
6.0
Staff
7.3
Value for money
6.1
Free WiFi
7.2
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End of dialog contentReviewed: 5 March 2024
Jarrod
United StatesEverything.
I showed up, they said there was no rooms available, and then took my money anyways and will not refund me. Booking customer service has been zero help in the process.
Stayed in February 2024
Reviewed: 25 February 2024
Johnson
United StatesIt was dirty and gave me a creepy vibes
Nothing to like
Stayed in February 2024
Reviewed: 11 February 2024
Kiely
United StatesTub water is broken and shower too and walls had hole and lamp is broken!
Stayed in January 2024
Reviewed: 28 November 2023
Krystal
United StatesI felt dirty staying there. The shower was old, the hardware had so much silicone on it when you tried to turn the water flow from bath to shower it felt like the spout was going to rip off.
The rooms felt unsafe as a single traveler. Felt like someone was always going to try and break in. The area is not unsafe but I felt like the hotel was neglectful to keep out questionable characters.
Stayed in November 2023
Reviewed: 13 November 2023
Johnnie
United StatesI liked that I left something in my room and they retrieved it for me. It was VERY important so the fact that they were that attentive spoke volumes and showed GREAT customer service
Stayed in November 2023
Reviewed: 28 October 2023
Brigitte
United StatesRoom and bathroom in general everything
 they need to remodel 100% And very bad experience
Stayed in October 2023
Reviewed: 22 October 2023
Dominique
United StatesThere where roaches
Nothing
Stayed in October 2023
Reviewed: 10 October 2023
Terrikia
United StatesThe fact that I wasn't informed there would be a deposit now I lost all my money due to that
Nothing
Stayed in October 2023
Reviewed: 22 September 2023
Tarver
United StatesThe room was filthy. The chair was dirty. And the bathroom tub was rusted out completely.
Location. And the initial price.
Stayed in September 2023
Reviewed: 6 September 2023
Gleepenn
United StatesThe bathroom shower head could not be positioned in a way to keep the water from getting all over the bathroom.
The staff was attentive to our needs. Also it was a close proximity to an event we were attending.
Stayed in September 2023
Reviewed: 4 September 2023
Diane
United StatesNo chairs or tables in pool area
Stayed in August 2023
Reviewed: 13 August 2023
Jason
United StatesThe front desk Manager was extremely rude and very disrespectful and unprofessional.
Location
Stayed in July 2023
Reviewed: 3 August 2023
Jason
United StatesMeasure need to tell your class on business ethics because the way he talk to us was as if we were trash he was so unprofessional I would never recommend anybody to come to this property ever again it’s taking over 30 days to get a refund when he asked us to leave because his roof was leaking.
Location and the staff, except for extremely rude manager, who has delayed me 30 days on my deposit, where he asked me to leave.
Stayed in July 2023
Reviewed: 1 August 2023
Aixa
United StatesClean
Stayed in July 2023
Reviewed: 8 July 2023
Jason
United Statescustomer service
Front desk is not helpful at all
Stayed in July 2023
Reviewed: 6 July 2023
Jason
United Statesno hot tub
Very accommodating to My OLD Love and Our Immediate Need
Stayed in June 2023
Reviewed: 2 July 2023
Tabatha
United StatesThe shower look like it was not cleaned and the floors not swept and mopped. It was kind of dirty.
When we first got there we were given rooms that we went to look at and the door to one of the rooms was propped open and when we started to open the door there was a pocket knife under the door and the lock and batteries were taken apart, we took pictures of what we seen and showed the guy at the front desk and he kind of just giggled it off… I told him that is not safe to have a knife just laying out like that and once again he laughed it off and said yeah that is why we take a deposit at the property. We were in a bit of a hurry to get back to an event we were attending so we did not give a deep check of the rooms at first.
Stayed in July 2023
Reviewed: 25 June 2023
Jason
United StatesN/A
Helpful front desk Ladies on Both shifts
Stayed in June 2023
Reviewed: 24 June 2023
Valentin
United StatesIt had roaches!!! In the lobby and the room!!!
The location
Stayed in June 2023
Reviewed: 24 June 2023
Jason
United StatesN/A
Customer service is great!
Stayed in June 2023
Reviewed: 23 June 2023
Natalie
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 19 June 2023
Trecenia
United StatesRoaches in our room. Was completely disgusting. And not just one or two, plenty. We had to zip and close all of our things up to make sure nothing got in our luggage. Bathrooms stunk so badly. Just when we thought it was just us, nope! Several of our team members stayed at this property and we all had same issue. We spoke to front desk and was basically told nothing they would do about it. Move rooms, but honestly if several other of our members had the same issue, what was the point of that? Our children were scared to even sleep due to the drunkards allowed to roam in the lobby and around the property. Very disappointed.
Location was near our competition event.
Stayed in March 2023
Reviewed: 12 June 2023
Cathy
United StatesNeeds a little more landscape help.
very clean smelling. no cigarette smell at all.
Stayed in June 2023
Reviewed: 3 June 2023
Preston
United StatesThis location has a pest problem. Im more than happy to provide pictures. The first room had multiple FULL GROWN roaches. We were completely disgusted with the location despite being sent to a different room. The new room had ants and smaller critters.
Stayed in May 2023
Reviewed: 1 June 2023
Stephanie
United StatesSmells moldy and there was a bug crawling on the wall.
Good location
Stayed in May 2023
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