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Reviews of Red Roof Inn PLUS+ West Palm Beach 3 stars

2421 Metrocentre Boulevard, West Palm Beach, FL 33407, United States

#99 of 121 hotels in West Palm Beach

Guests' Choice

Review score

Based on 680 hotel reviews

6.3

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.7

  • Location

    7.6

  • Facilities

    6.5

  • Staff

    7.6

  • Value for money

    6.6

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 9 April 2024

    6.0
    Would not recommend this to a friend
    • Solo traveller
    • Superior King Room Smoke Free
    • Stayed 2 nights
    • Submitted via mobile

    No cleaning or service the entire weekend. No coffee refills. No nothing.

    Close to where I needed to be

    Stayed in February 2024

  • Reviewed: 28 March 2024

    6.0
    Decent value
    • Leisure trip
    • Solo traveller
    • Superior King Room Smoke Free
    • Stayed 5 nights
    • Submitted via mobile

    Room smelled funky. Trash in pool aria

    Pool was heated

    Stayed in March 2024

  • Reviewed: 26 March 2024

    6.0
    Was a decent stay but not customer friendly
    • Solo traveller
    • Superior King Room Smoke Free
    • Stayed 2 nights
    • Submitted via mobile

    No room service. No clean towels. No coffee restock.

    Close to my father who I was visiting

    Stayed in March 2024

  • Reviewed: 26 March 2024

    5.0
    Got what we paid for
    • Leisure trip
    • Couple
    • Standard King Room Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    The pillows were very flat, no additional pillows available. Carpet was stained and the paint was chipped on the bathroom door frame

    The bed was comfortable.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    5.0
    It was adequate for my needs. Nothing special.
    • Leisure trip
    • Solo traveller
    • Superior King Room Smoke Free
    • Stayed 7 nights
    • Submitted via mobile

    No ice available on my floor, no running water on one of the days of my stay, interior of building needs to be updated. Better lighting needed in bathroom. No AARP discount. No discount for the inconvenience of having no running water for 6 hours.

    The lady who did the housekeeping was friendly and kept me supplied with fresh towels, toilet paper and additional coffee.

    Stayed in March 2024

  • Reviewed: 5 February 2024

    6.0
    OK
    • Leisure trip
    • Couple
    • Standard King Room Smoke Free
    • Stayed 3 nights
    • Submitted via mobile

    No maid service at all for 3 night stay…. No coffee machine, no clean towels… no freezer in fridge

    Ground floor

    Stayed in February 2024

  • Reviewed: 2 February 2024

    5.0
    Great staff. Run down hotel
    • Business trip
    • Family with young children
    • Deluxe Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    Building is very old and run down. Not very well upkept. For the money I will definitely stay elsewhere next time

    The staff there is very polite and professional

    Stayed in February 2024

  • Reviewed: 1 February 2024

    7.0
    Great all round value for money
    • Leisure trip
    • Couple
    • Superior King Room Disability Access Smoke Free
    • Stayed 2 nights

    Weird smell in the hall ways and bedrooms

    great value for money, big comfortable beds

    Stayed in January 2024

  • Reviewed: 28 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room Smoke Free
    • Stayed 2 nights
    • Submitted via mobile

    No real dining or lobby areas... repairs being done on vehicles in the parking lot... Seems like there was some stationary vehicles as well

    Stayed in January 2024

  • Reviewed: 6 January 2024

    5.0
    Expected a much better hotel given it is a Red Roof Inn PLUS. Very disappointed.
    • Leisure trip
    • Couple
    • Deluxe Room with Two Double Beds Smoke Free
    • Stayed 2 nights
    • Submitted via mobile

    Floors were not clean (coffee spills on tile). Bathroom door did not close easily (had to lift it to close it. Toilet ran much of the time (needs a new flapper).

    Stayed in January 2024

  • Reviewed: 20 September 2023

    7.0
    Decent for immediate middle of the night exhausted beyond bearable measure sleep.
    • Leisure trip
    • Couple
    • Standard King Room Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    Rooms were not as clean as they could be - we had some black splatter on our walls, in the cut of the property it smelled and became dirty maybe a little uneasy feeling a lady lurking outside in the corner. And the a/c had a loud rattle - I was too exhausted to concern myself any changes.

    Very convenient and attentive staff ready in the middle of the night for my check in. Quick process. And easy check out.

    Stayed in September 2023

  • Reviewed: 17 September 2023

    7.0
    Everything was good just bathroom could have been cleaned better!
    • Leisure trip
    • Solo traveller
    • Superior King Room Disability Access Roll-ln Shower Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    My bathroom could have been cleaned better! The shower smelled a little urine and toilet had a poop smear on it. Good thing I brought my bleach spray.

    Great location, many accessories inside room

    Stayed in September 2023

  • Reviewed: 4 September 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard King Room Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    The room kinda of smelled Luke cigarettes

    Stayed in September 2023

  • Reviewed: 1 September 2023

    6.0
    Needs some maintenance
    • Solo traveller
    • Standard King Room Smoke Free
    • Stayed 2 nights
    • Submitted via mobile

    Mini-fridge and bathroom exhaust fan did not work. Slight musty smell. Saw a silverfish last morning there.

    Location and comfy bed and good Wi-Fi

    Stayed in August 2023

  • Reviewed: 3 August 2023

    7.0
    Good
    • Family with young children
    • Superior King Room Disability Access Smoke Free
    • Stayed 3 nights
    • Submitted via mobile

    okay

    ok

    Stayed in July 2023

  • Reviewed: 29 July 2023

    5.0
    Not Returning to this Hotel
    • Business trip
    • Couple
    • Standard King Room Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    Our first room had no electricity. Our second room was fairly clean. The section we were in was old and could definitely stand to be updated. The air conditioner was SO LOUD I barely slept. It is a No Smoking hotel IN the rooms but there is NOT a dedicated Smoking area so ppl were sitting on the ground outside their rooms or walking back and forth on the sidewalk Smoking and talking on their phones so you are still walking through the smoke coming in and out of your smoke free room. We were only there for one night for medical appts in the area...we will not be returning to this particular hotel if we need to stay in the area again.

    The front desk was pleasant. The bed was firm and comfortable.

    Stayed in July 2023

  • Reviewed: 27 July 2023

    5.0
    If you like to get high come here
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Double Beds Smoke Free
    • Stayed 6 nights
    • Submitted via mobile

    Marijuana smell all over despite being a smoke free place

    Pet friendly and good value

    Stayed in July 2023

  • Reviewed: 27 June 2023

    5.0
    Dreadful..
    • Family with young children
    • Deluxe Room with Two Double Beds Smoke Free
    • Stayed 3 nights
    • Submitted via mobile

    Small room not enough towels..

    I live in West Palm Beach ..my house was being Tented for termites.. I paid 311.00. I was supposed to have a deluxe room with 2 double beds..instead it was a small room with a king bed.. I told the clerk when she handed me the key..I went to investigate..I was a bit angry. I was told they could not do anything if I gave more money I would get a BETTER room..to be honest I was pissed..also told that it was your fault..I will never ever do this again..... .

    Stayed in June 2023

  • Reviewed: 24 June 2023

    5.0
    Great staff…facilities horrible
    • Business trip
    • Solo traveller
    • Standard King Room Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    The place was a dump, i.e. the phone jack was ripped out of the wall, broken fixtures, burned out lights in bathroom, moldy areas along walls. I took pictures…it was disgusting.

    The staff was exceptional…they are the only reason I stayed

    Stayed in June 2023

  • Reviewed: 25 May 2023

    7.0
    Overall, good.
    • Leisure trip
    • Couple
    • Superior King Room Smoke Free
    • Stayed 3 nights

    A little loud at times especially from the parking lot.

    The property was adequate for a short stay.

    Stayed in March 2023

  • Reviewed: 9 May 2023

    5.0
    If I would have been able to go to a different hotel I would have
    • Leisure trip
    • Couple
    • Standard King Room Smoke Free
    • Stayed 5 nights
    • Submitted via mobile

    It was dirty. It was a prostitute hub. It was super trashy the halls to the rooms smelled like urine.the bed was awful. I mopped the room and bleached the bathroom before we used it. It was disgusting.

    I did not want to eat the breakfast because the facility was dirty

    Stayed in May 2023

  • Reviewed: 15 April 2023

    6.0
    Served it’s purpose!
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Double Beds Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    All good!

    Chanel the young lady at front desk was awesome as all other reviews mentioned. So helpful and great

    Stayed in April 2023

  • Reviewed: 14 April 2023

    7.0
    Fit the bill
    • Leisure trip
    • Couple
    • Standard King Room Smoke Free
    • Stayed 1 night
    • Submitted via mobile

    No breakfast, musty hallway and hairdryer did not work. Although no breakfast Cracker Barrel was right next to the hotel so a few steps away.

    It was a great overnight stay for the price. Don't think I'd stay longer than overnight.

    Stayed in April 2023

  • Reviewed: 1 April 2023

    7.0
    Was a convenient and reasonably priced hotel.
    • Leisure trip
    • Couple
    • Standard King Room Smoke Free
    • Stayed 3 nights

    Pool could have been a little cleaner. Seemed liked it was not circulating much and was dead bugs floating on top. Looks like it did not get much use. We had a lot of extra space in our room and could have used more benches or chairs to set things on. Air conditioner was very noisy.

    Breakfast place in walking distance. Lots of stores and restaurants nearby. Room was spacious.

    Stayed in March 2023

Showing 1 – 25

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