Is 30 minute drive to Palm Springs itself and if if I wasn’t there for a work conference, I would have stayed closer to town. One annoying thing with the room is that despite the cost per night, they only had a small, desktop ironing board.

Hotel itself was great.

Stayed in May 2024

Lunch and dinner menus definitely geared for the Spa guests - would appreciate a couple "comfort food" items. Eventually once found grilled cheese and flatbread pizza on the kids menu. Being terrified by the fog-horn emergency wake-up at 3:30 AM - what was that all about?

The breakfast buffet at Cava was excellent, the service there was great. Loved having the BNP Paribas tennis on the big screens - we went to to Tennis Garden for three days but the intense sun drove us back to the hotel a couple of times even though we had tickets for the live matches. Appreciated the shuttle with a reliable schedule. The grounds are stunning, the facilities extensive - a wonderful property.

Stayed in March 2024

The WiFi wasn't working well when logging into "Guest" or "Private" setting. I don't know what the hotel could do but there were guests 2 nights in a row screaming & yelling after midnight outside by the pool area.

Overall the service was very good . One room service meal some food we ordered was missing and there wasn't enough silverware /napkins as requested for the number of people ordering.But for the most part the food was very good at Cava and through room service. The rooms were very clean & nice views . I only wish we would've had some furniture (chairs) on balcony to sit out. I had a massage at hotel Spa which was also very nice.

Stayed in February 2024

Staff was friendly and helpful. Went the extra mile for my first anniversary with my wife. Maggie the server by the pool was awesome and what kind heart!!

Stayed in October 2023

The parking; too few handicapped parking spaces and distance and parking fees; Variable rates for each nite stay.

Location, pool. The Cava

Stayed in September 2023

My room had some damage when I checked in. Just called the front desk and they did the repairs.

Pool area was wonderful. Pool Staff were great!

Stayed in September 2023

There are no dinner restaurants. You need to leave the property for dinner. They don’t serve fresh OJ.

Peaceful, beautiful pool area

Stayed in September 2023

Very clean.

Stayed in August 2023

What breakfast?

What breakfast

Stayed in August 2023

The information I booked with in the app doesn't seem like it's relayed to the hotel.

Stayed in August 2023

Paying for parking

The pool is awesome, pool side bar even better.

Stayed in August 2023

Very nice and super comfy room. Pool was great but didn’t get why they reserve a bunch of seats for VIP - nobody ever occupied them. Great gym! Overall a very nice stay, though overall the hotel is quite expensive. Staff is really nice and attentive.

Stayed in August 2023

- Had to check all the invoices in detail, because the numbers were mismatching. - For the european visitors: if you have extra security on your card, please note that you'll probably have to verify your card in the Loby after every purchase (during all the journey, it happened only in this hotel). That was very inconvenient, so we decided not to put anything into room account. - We were travelling with 3 children (16,12,7 yo), booked the hotel with breakfast included (age of children marked), but still, had to purchase breakfast for 16yo... (35$ per breakfast) - Some funny spider stuff on the ceilings :D . Again, didn't expect in such hotel.

The room was big and nice. Breakfast - good variety as well as helpfull staff during it. Friendly and helpfull manager at the Loby.

Stayed in August 2023

I would have loved to have had misters by the pool

Location, the pool is the selling point

Stayed in August 2023

Not a lot of available options for dining - need additional places to eat inside the resort that are more diverse. Restaurants have a lot of the same food on their menu and most restaurants are closed around lunch time. Need to also add more healthy and wide range of food for the kids.

Friendly staff, lots of scheduled activities for the kids everyday, pool was great and warm (lots of seating available and white sand is a plus). Will definitely be back!

Stayed in July 2023

Hmm, the one that stood out the most was the service at Cava, very disappointing. We spent over $100 for chicken and steak which was honestly diner quality, not great for the price and especially the service we received. Our waiter, I don't want to add name, I don't want anyone fired, I blame management for the lack of proper training. The water man was very nice and kept filling up our glasses with cold water. Our waiter never got near our table to ask how we were, he'd ask us from two tables down in passing by. Horrible service. My husband mentioned to the host who sat us that it was a birthday celebration dinner for me. He never informed our waiter, when my husband asked him for a piece of cake, if he can possibly add a candle he said oh i don't have a lighter and hesitated to go search for one. Long story short we waited over 5 minutes fir him to return, with no cake and then confirm he couldn't find a lighter. We asked for check and walked out. We went to The Place after where upon mentioning our experience at Cava, Danny, Jamaican lady brought us fresh coffee and cake- true customer awareness and made us feel valued. "Tim" if you read this, please acknowledge these two beautiful people. The other issue I had was with service pool side, it's like most of them hate their jobs, one little gal Marjorie helped us out twice because our waiter would not come around. The other waiter was just with a bad attitude the two times he served us. It's unfortunate because bad service at a resort can definitely turn away customers from returning. Last thing, breakfast offered at cafe, is precooked, egg white sandwich not great, they ran out of bagels at 9am - come on. Breakfast burrito was ok, but we'll never eat breakfast there if we return.

Loved the pools, liked the variety, will come with grandchildren and family next time if ever come back to Indian Wells. Had the Buffalo wings twice during our stay because they were great quantity, flavor, great price for amount. It's a thumbs up overall. The Place had good Flatbread, decent sliders. The chocolate cake was to die for. It was perfect for my birthday celebration. Danny waiter was amazing and made my birthday special after the incident at Cava. The jaimaican waitress (sorry didnt get her name, but loved her accent, she told me she was from jaimaica) was so sweet and pleasant. Cashier lady at cafe was very hospitable. The young gal at gift shop was great. I felt like I was talking to family and was very nice. Received free Gelato, after we met Tim (main manager) at cafe one of the afternoons because I told him it was my birthday, he right away gifted me and my husband two vouchers for free Gelato. Made us feel special. We briefly spoke to him after telling him how we saw him walking around pool side cleaning up, smiling at people.

Stayed in July 2023

Great time at Esmeralda.. Room was nice

Stayed in July 2023

The property was great. Only down fall was their was dance event so I was really busy.

Found online

Stayed in July 2023

Staff was adding charges that were not made. They adjusted it upon request, but I had to go over many of them one by one, which delayed check out process. Cleaning service was coming late in the day. Food was mediocre. Place is noisy and many people were smoking right outside the main hotel building including the pool area

Nice large property with large and comfortable rooms. The hibiscus iced tea test was available in the lobby was the best ever

Stayed in June 2023

Something you can't fix was the weather so we couldn't spend time at the pool. The hallways were a little dated and looked like they could use some updates.

The Facilities and the food were very good. The staff were very friendly and helpful. The facilities were very nice; especially the gym and the pool area.

Stayed in April 2023

Restaurant choices, they used to have more options. $36.00 a day to self park ridiculous

The pool is amazing, as well as the golf course. Staff always friendly

Stayed in May 2023

The cost!

clean and airy

Stayed in May 2023

The staff at The Place were not attentive enough. We had to wait long before someone came to take our order. The food was good though.

Stayed in April 2023

The service in the lounge area could be improved. The person who waited on us was not friendly. We ordered a dessert and two drinks. The dessert was a churro bread budding with fruit and ice cream. The churro bread budding was outstanding and we would order it again. The raspberries were moldy, and that was a big turn off. We did not report this to our waitress, she was so unfriendly we did not want to upset her and get worse service.

We really liked the convenience and quality of the food for breakfast. This CAVA restaurant was easy to get to and seating was quick. The wait staff was very friendly and helpful.

Stayed in March 2023