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Reviews of Marriott St. Louis Grand 4 stars

800 Washington Avenue, Downtown St. Louis, Saint Louis, MO 63101, United States

#50 of 79 hotels in Saint Louis

Guests' Choice

Review score

Based on 502 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    8.7

  • Facilities

    8.0

  • Staff

    8.3

  • Value for money

    7.2

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Showing 1 – 25

  • Reviewed: 15 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Bottom sheet was put on inside out. Dumb mistake.

    Front desk personnel. Good friendly. Competent. Hu

    Stayed in May 2024

  • Reviewed: 5 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    It was difficult to find the parking garage.

    Everyone associated with place was courteous and helpful.

    Stayed in May 2024

  • Reviewed: 7 April 2024

    9.0
    great place to stay for downtown events!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I would say the Zenia bar and grill... made reservations but the waiter said they don't do reservations. felt sorry for the waiter, he was the only one taking orders and bringing food out, took quite awhile to get a menu to order our dinner.

    We had a great 1 night stay while we were down for the Cardinal's home opener. The staff was very friendly, our room was nice and clean, and the bed was very comfortable. People giving bad reviews of this place must be very picky.... we had a pretty nice stay.

    Stayed in April 2024

  • Reviewed: 3 April 2024

    7.0
    Nice hotel but everything costs extra.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Everything is an upcharge. Parking was $35, breakfast is $22, Wi-Fi is $14, felt like I got charged extra for pretty much everything I did except check in.

    Great location if you are attending an event at the dome like we were, nice rooms, very clean and modern. Staff was very professional and efficient.

    Stayed in March 2024

  • Reviewed: 1 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    The property was clean, easy to get around and the staff were very friendly!

    Stayed in March 2024

  • Reviewed: 18 December 2023

    9.0
    we had a great stay.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 3 nights

    could have had better water pressure and warmer water temperature

    clean friendly and close to the Dome

    Stayed in December 2023

  • Reviewed: 1 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Understanding it was very busy but the bar and food service was not staffed for a large attenednce. Could not get a food order in nor good attention at the bar for sevice

    Close to.eventsbeing attended. Smooth checkin. Good accomidations

    Stayed in November 2023

  • Reviewed: 8 November 2023

    8.0
    worth the price when in walking distance of a concert, will stay again
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night

    the fire alarm at 2 am

    everything was fine, beds are super tiny but I knew that going in. The grout on the bathroom floor could use some tlc.

    Stayed in November 2023

  • Reviewed: 7 November 2023

    7.0
    Great location!!
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    No microwave in the room. Room keys stopped working to let us into the hotel after hours. Got charged for something I have no idea what it was for.

    Location was close to our concert venue.

    Stayed in November 2023

  • Reviewed: 30 October 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Bed was comfortable and room was clean Could hear outside the room.

    Stayed in October 2023

  • Reviewed: 27 September 2023

    9.0
    Solid place to stay if you get the corner room
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Maybe update carpet

    Nice spacious room, you feel like you are in a solid place and not hearing people next to you.

    Stayed in July 2023

  • Reviewed: 28 August 2023

    9.0
    It was a great night with the girls!
    • Leisure trip
    • Group
    • Double Room with Two Double Beds
    • Stayed 1 night

    That we had to pay $35 to check in early and $35 for parking. It was scary going to the parking garage and we initially got lost coming out of it.

    How close the hotel was to the Dome at America's Center. We were able to walk to the event instead of driving. This made it very convenient for us.

    Stayed in August 2023

  • Reviewed: 26 August 2023

    7.0
    THE WATER BOTTLE IS NOT FREE!! Don’t take the water bottle in the rooms cause they’ll charge you $16 for it after your s
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The non complementary water bottle left in my room. Why leave a water bottle in the room if it isn’t complementary? It feels very unsanitary cause I don’t know how many guest have touched that water bottle cause it was left in their rooms or how well it was cleaned.

    I liked the location and staff.

    Stayed in August 2023

  • Reviewed: 23 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    I did not receive my Marriott Reward points

    Bed was extremely comfortable and the room amenities were top notch .

    Stayed in August 2023

  • Reviewed: 21 August 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    The hallways stunk every time we walked on our floor. There was no other issue besides the smell in the hallway.

    Our room was very clean. We ate at the hotel and drank from the bar. The staff were very nice.

    Stayed in July 2023

  • Reviewed: 11 August 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    ac needed to be colder

    the beds

    Stayed in July 2023

  • Reviewed: 3 August 2023

    8.0
    Parking
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Parking had to walk in the rain to and from the parking garage.

    Stayed in July 2023

  • Reviewed: 22 July 2023

    7.0
    Just ok and expensive.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    The room coffee supplies were not refilled on the second day of our stay. The restaurant location was not obvious and how to use it was lacking.

    The room was clean and large.

    Stayed in July 2023

  • Reviewed: 17 July 2023

    8.0
    Very nice just another correction or two would have made perfect.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 2 nights

    No one came to give us supplies for and coffee and bath soap. Wanted a have a late meal but could not get anyone to wait on us at the bar. Needed another bar tender or two.

    Loved the bed and pillows. The place was a good value.

    Stayed in July 2023

  • Reviewed: 12 July 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The A/C in our room didn’t seem to work it’s best.

    The room set up

    Stayed in July 2023

  • Reviewed: 3 July 2023

    7.0
    Great experience except the lack of air conditioning in the heat of the summer.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Air conditioner was not working properly. Had to call maintenance who reset the AC unit inside room and it helped some. Started off the evening around 7:30 and the room was 76 degrees. After resetting the unit, it dropped to 68 degrees and then finally cooled off to 73 degrees about 4:30 am. Was uncomfortable to sleep. The staff offered to switch rooms but it would hive been a hassle so we decided to tough it out as we were leaving at 8:00 am the next morning anyway.

    Room was clean and quiet with a very large and clean bath roon.

    Stayed in July 2023

  • Reviewed: 26 April 2023

    8.0
    Safe place to stay if you need to be in downtown St. Louis.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights

    Not really something that can be changed without a major overhaul, but the building was older and the rooms were small by modern standards. Also, the Starbucks closed VERY early which was kind of weird considering that the hotel was full for the whole weekend.

    Hotel was very clean. Building and driveway was well monitored and felt safe. The Starbucks on site was very convenient.

    Stayed in April 2023

  • Reviewed: 21 April 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Bed was lumpy. Vent on a c rattled.

    Close to everything downtown, baseball and football! Nice bar and decsnt food.

    Stayed in April 2023

  • Reviewed: 21 April 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Our room was too warm. They sent a technician to fix it, but it never got to our desired temperature.

    The proximity to Busch Stadium. The staff were very nice.

    Stayed in April 2023

Showing 1 – 25

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