The property was very clean and in a good location.

Stayed in March 2024

Only ONE USB port in the entire suite! With so many accessories using just USB I couldn’t use a handful of my things because I didn’t have a power brick. No fan in the bathroom and the windows don’t even crack open.

Great breakfast options and times. It was a very clean and comfortable room and public areas were well kept.

Stayed in March 2024

The breakfast was a huge disappointment. It was a mirror image of what we get when we stay at Best Western. I expected more from a Residence Inn. Maybe I've been out of touch with this "branding" within the Marriott chain. I used to work in management at the O'Hare Marriott so am familiar with the ethos and quality from way back when. I also found the configuration of the bedroom to the bathroom horrible -- who wants to be in bed and watch your partner doing their bathroom duties .. it was odd.

The mini-kitchen was great and the small sitting area perfect for our grown daughter to sleep for the night. The bed and pillows were good. Towels were white and soft etc. Staff very friendly.

Stayed in March 2024

Too early close for breakfast, no hot tub

Location

Stayed in December 2023

Cleanliness

Stayed in September 2023

The carpet in the hallways and rooms had a bit of a musty odor which was easily masked with a bit of room spray. The furniture in the living area of our suite is dated, but well maintained.

Great buffet breakfast with lots of options. The kitchen in our 2-bedroom suite was fully equipped down to dish soap and dish towel. Although the hotel is close to the freeway, we asked for a room away from the freeway and had no issues with traffic noise.

Stayed in September 2023

One issue I had was the AC was motion sensor so the AC kept going off on me during the night and I woke up sweating. I complained to the front desk and someone immediately came up to fix it and it wasn't a problem the rest of my stay! The shower's water pressure was a bit weak, but I'm just being picky. Overall, it's a very good trip and I'd absolutely stay here again.

I loved how convenient the hotel was to everything. I was able to hop on the freeway and get to wherever I needed to go easily whether it was North Hollywood or more west than that. I loved how big the room was and how the kitchenette also was filled with cups and things needed to cook if one chose to. It was very much a studio apartment, which I was not expecting. At first I was worried my room facing the freeway would be noisy but it wasn't, it was really quiet. I was extremely comfortable the whole time and enjoyed going back after a long, hot day! And the staff were on top of any issues I had!

Stayed in August 2023

Was a 15min uber to universal park and Hollywood. Not much within walking distance, but that's great since it's so quite. The kitchen was great, but no oven made some things hard to cook.

Stayed in August 2023

Insufficient trash receptacles in room for large family in suite. If there was a common dumpster or trash area, we would have gladly taken the trash out ourselves.

Loved full kitchen. Breakfast was great too.

Stayed in July 2023

$22 daily parking

Breakfast was good and very friendly staff. Rooms are clean.

Stayed in June 2023

We could here movement in the floor above constantly - we think it was the house keeping floor - very annoying

Location was execellent

Stayed in January 2023

a tea kettle in the kitchen would have been great

Stayed in October 2022

That there wasnt a room ready at check-in time. And was put in front by busy street. Couldn't sleep due to noisy traffic.

Great location.

Stayed in July 2022

I requested pool view, but the girl at the front desk was so rude and gave me the last room on the hall way with freeway view. I've stayed at this hotel many times and I hate to be close to the freeway because you can hear the cars all night and you can't sleep. She didn't put any effort to meet my expectations.

Stayed in April 2022

Room location with sliding doors to pool area and communal patio area. Difficult to allow light in without sacrificing privacy due to others walking by.

Location, cleanliness, friendly staff.

Stayed in March 2022

Room was clean, spacious and very homey. Definitely enjoyed the stay.

Stayed in September 2021

We had maintenance issues with the room.

The location is excellent

Stayed in May 2024

N/A

The room was great 👍 Bed was comfortable, slept the best ever, in a hotel bed. The staff were super friendly and efficient.

Stayed in April 2024

I was really surprised this was a Marriot family hotel, did not meet the standards for cleanliness in the room, the carpet . I just was overall pissed that we ended up choosing this hotel over so many other hotels based on the reviews and the photos which did not match the promoted info on the websites..

We had a delayed flight, the check in person was awesome, i appreciated the breakfast, I liked there was no meat so we could actually eat, I did not like the dirty utensils in the sink in our room,We did not notice them till the next morning. Imaging our grossed out surprise. I did not like that the hotel was not as represented on the booking site or their website, filthy carpet, empty pool, under construction, room smelled good but felt dirty. Check out person just said oh, sorry about the dirty utensils, just gross

Stayed in December 2023

dogs and animals on the property..like really big dogs!

close to shops and restaurants

Stayed in October 2023

Location, the fire pit, breakfast is included

Stayed in September 2023

I actually have no complaints about this location!

I LOVE Residence Inn by Marriott for my families travel. I have never been disappointed. The staff is great, friendly, helpful, and someone is ALWAYS cleaning something! This trip; I peeped a gift bag off to the side of the reception area and asked if the staff actually did this for special occasions and they do! They gave my daughter a birthday gift since that is why we were traveling! It eas duper special!

Stayed in October 2023

Cons: Parking was expensive at $30 CDN per day. Room was only cleaned every other day leaving quite a mess between times with 3 adult family members. Had to ask for towels and for them to take out garage on non-clean room day. Pool was very small - the size of a postage stamp and often filled to capacity.

Pros: Breakfast was o-k-a-y and the facility was clean. Front desk staff were informative and friendly. When room was cleaned, they did a good job. Our room was right beside a freeway but was soundproofed so noise level to minimum.

Stayed in September 2023

when arrived at the hotel they told me that they are sold out - no room for me. although I have called this morning to confirm the reservation. The lady at the hotel even gave me Marriott confirmation number for this booking, They suggested another hotel which is covered by them. I had to pay for the taxi though. When I got to another hotel, the room they gave me was for 2 people, not for 3, no breakfast, lower quality. i am very disappointed. traveling with kids the whole day and receiving such a welcome.

I did not have a chance to like something, because they have cancelled my booking several hours before my arrival.

Stayed in August 2023