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  5. Reviews of Residence Inn by Marriott Austin - University Area

Reviews of Residence Inn by Marriott Austin - University Area 3 stars

1209 E 51st St, Austin, TX 78723, United States

#139 of 210 hotels in Austin

Guests' Choice

Review score

Based on 57 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.3

  • Location

    8.6

  • Facilities

    7.9

  • Staff

    8.4

  • Value for money

    7.7

  • Free WiFi

    5.0

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Showing 1 – 25

  • Reviewed: 8 March 2024

    8.0
    Huge room, clean, super nice employees & great location!
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Water in shower was cool the whole time - had to be quick or I’d freeze. Also the door to my room did not seal properly to a full close. The locks on that door worked but I felt better sleeping with my bedroom door locked as an added security measure. The front desk person on day of checkout was nice about it and credited my account with bonus points for the trouble.

    Definite LIKES: ample free parking, was given a room upgrade - 2 bedrooms/2 full baths, lots of space to stretch out, full kitchen, nice living room area, 3 TVs, ample closet space, free breakfast, spacious lobby areas with TV and plenty of room to sit, well-stocked snack area with frozen food choices (room has a microwave), comfortable bed, hotel is conveniently situated in shopping center with many eateries and shopping venues, and Debbie at the front desk was extremely helpful and polite when I was checking in - even ordered me a pizza on her phone and had Jeremiah walk with me to the Domino’s late at night to pick it up! Thank you to both of these wonderful people for being so friendly and welcoming!!

    Stayed in March 2024

  • Reviewed: 29 August 2023

    8.0
    Nice stay but very noisy. Overpriced given the inconveniences.
    • Couple
    • One-Bedroom King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Shower water pressure too low. Housekeeping did not come in to clean or replenish towels/washcloths. Huge RV was parked outside our hotel room - we could hear their generator running all night long. Also TV remote didn’t work - couldn’t turn down volume on bedroom TV.

    Easy, plentiful parking. Large rooms. Free breakfast. Polite employees. Located in large shopping center with lots of stores & eateries.

    Stayed in August 2023

  • Reviewed: 11 August 2023

    9.0
    It was very enjoyable
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Couldn’t find the ice machine anywhere. Many curbs to step up and over in the parking lot, no walking paths so you had to either step up on curbs with the luggage or walk around to get to the lobby door

    Loved my room. It was a little studio and was well equipped with everything I could need. Swimming pool nice.

    Stayed in August 2023

  • Reviewed: 14 May 2023

    9.0
    Great stay. Comfy beds and clean rooms.
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Shower water pressure could’ve been a bit stronger, but would definitely stay here again.

    Really nice hotel. Was clean and up to date. I would definitely stay again.

    Stayed in May 2023

  • Reviewed: 6 February 2023

    7.0
    place needs a property improvement plan ASAP
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    not enough hot water-shower was barely tepid some plugs did not work, lightbulbs out tv did not work, front staff no help

    location

    Stayed in February 2023

  • Reviewed: 5 February 2023

    7.0
    Good
    • Business trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    lack of coffee available early in the morning.

    location, comfortable

    Stayed in November 2022

  • Reviewed: 4 January 2023

    7.0
    it was okay.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 4 nights
    • Submitted via mobile

    stayed over new year’s, no house keeping for 4 days.

    normal Marriott, front desk staff friendly.

    Stayed in January 2023

  • Reviewed: 17 October 2022

    9.0
    Wonderful, comfortable stay while visiting college & would definitely stay again!
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    water in shower wasn’t hot enough even when turned to hottest setting & hotel pricing was on the high side.

    Loved: the hotel is conveniently located near shoppes & restaurants, free easy plentiful parking, friendly helpful staff, spacious clean room, comfortable bed, strong water pressure in shower, easy drive to UT-Austin, suite well-equipped

    Stayed in October 2022

  • Reviewed: 29 October 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast hours. Not a single Day we were abre to have breakfast even though it was included because it stars way too early. And finishes.at 9am! Not even Coffee!!! Also Not a single Day they clean un our room!!

    Enoch space in room.

    Stayed in October 2021

  • Reviewed: 19 July 2021

    8.0
    It was fine. I'd stay again.
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights

    Coffee supply in room should be larger. Need to add the Golf Channel to the menu of TV channels.

    Didn't have the breakfast.

    Stayed in July 2021

  • Reviewed: 7 June 2021

    9.0
    it is always good for where how to get around the city
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 2 nights

    every thing was pretty good

    good and great location to get to ut campus and use of service rd to avoid traffic

    Stayed in May 2021

  • Reviewed: 6 May 2024

    6.0
    Ugh nothing like bugs to turn you off a place I always liked staying at
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    I’ve stayed here numerous times, this weekend was a disappointment. The first room we were given had 3 roaches crawling in bathroom area. Gross! I immediately called front desk and requested a new room. We were immediately switched to a new room on a different floor but was offered nothing for the inconvenience. The front desk people were far more helpful and friendly the last time I stayed here than the people this weekend. Also their TV remotes are noisy and not efficient - this happens every time I stay here. Click twice just to change channels…annoying.

    Comfortable bed Lots of free, convenient parking Nice Hot shower Decent Free breakfast Air conditioning worked well Convenient location to many shoppes & eateries as well as close to UT-Austin

    Stayed in May 2024

  • Reviewed: 19 September 2023

    10
    Excellent.
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    I liked everything about this property.

    Location, staff, facilities, cleanliness.

    Stayed in September 2023

  • Reviewed: 21 June 2023

    10
    Exceptional
    • Business trip
    • People with friends
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    All good

    Service was great

    Stayed in April 2023

  • Reviewed: 22 May 2023

    3.0
    Room needs maintenance
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Air conditioner sounded like a plane taking off. Extremely loud and needs maintenance. Bath fan didn’t work

    Stayed in May 2023

  • Reviewed: 2 April 2023

    4.0
    Ok stay. Will not encourage or come back
    • Business trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast was poor

    Stayed in March 2023

  • Reviewed: 3 March 2023

    10
    Austin TX
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Right in the University area where we are making visits. Avoiding as much traffic and confusion as possible. Capitol, LBJ, Bob Bullock and Austin Memorial Gardens. Enjoyable stay.

    Stayed in March 2023

  • Reviewed: 17 October 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Studio
    • Stayed 4 nights
    • Submitted via mobile

    air conditioner was EXTREMELY LOUD. it honestly sounded like a Harley motorcycle every time it started up, when I talked to front desk about it I was told they would look into it, they didn’t. the next time I talked to them I was told that she was sorry but she couldn’t do anything. She couldn’t move me to a new room because they were full and in the same breath she told me all rooms air conditioners were that way. SO WHAT GOOD WOULD MOVING ME DO?!! i think for over $300 a night I shouldn’t have to lose sleep because of this

    cleanliness, day stafff

    Stayed in October 2022

  • Reviewed: 2 October 2022

    1.0
    Staff was rude as could be, room never got cleaned and was dirty when we got there
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    Staff and Facilities

    Nothing

    Stayed in September 2022

  • Reviewed: 8 September 2022

    10
    Just a fabulous place to stay and would recommend to anyone visiting austin.
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    Value, comfort and proximity to everything we wanted to do on our trip to Austin.

    Faculty was amazing and the staff was even more than amazing.

    Stayed in September 2022

  • Reviewed: 2 September 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted via mobile

    Nothing to dislike.

    We were able to check in a bit early, Jake was friendly and very helpful when we had trouble getting the door open.The room was clean and comfortable.

    Stayed in August 2022

  • Reviewed: 17 February 2022

    1.0
    Staff were awful
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    Staff were rude.

    Stayed in February 2022

  • Reviewed: 12 January 2022

    10
    GREAT HOTEL NEAR THE UNIVERSITY
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night

    EVERYTHING

    Stayed in November 2021

  • Reviewed: 1 November 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    The lighting could be better for the vanity mirror but overall that is the only minor negative.

    The hotel is convenient to UT and downtown nightlife, staff was exceptionally friendly and helpful. The room was spacious with a very comfortable bed. Would definitely stay again.

    Stayed in October 2021

Showing 1 – 25

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