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Reviews of Residence Inn by Marriott Boston Braintree 3 stars

180 Forbes Road, Braintree, 02184 MA, United States

#1 of 6 hotels in Braintree

Guests' Choice

Review score

Based on 73 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.3

  • Location

    8.8

  • Facilities

    9.3

  • Staff

    9.2

  • Value for money

    8.4

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 28 May 2024

    9.0
    I thought the room layout was just the right size for a family.
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed - Hearing Accessible
    • Stayed 2 nights

    NA

    I thought the breakfast met our needs and was a generous selection.

    Stayed in May 2024

  • Reviewed: 17 February 2024

    10
    Great experience
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Our reservation could not be found/ but eventually was located with a combo of our first 2 names not our last name! Looked fine in my paperwork but not yours glitch in system!

    Comfortable room, beds, kitchen area, quiet end room, free parking , delicious breakfast and nice sitting areas

    Stayed in February 2024

  • Reviewed: 2 February 2024

    10
    Brilliant
    • Leisure trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The location and of the the hospitality

    No Breakfast left to early

    Stayed in January 2024

  • Reviewed: 1 February 2024

    9.0
    Very comfortable bed and woke up to a fabulous breakfast.
    • Leisure trip
    • Solo traveller
    • Two Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    No coffee/tea making, minibar in room.

    Great breakfast! Housekeeping service daily!!

    Stayed in January 2024

  • Reviewed: 4 December 2023

    10
    My stay was comfortable and room was very clean!
    • Leisure trip
    • Family with young children
    • Two Queen One Bedroom with Sofa Bed
    • Stayed 5 nights
    • Submitted via mobile

    Liked everything

    Clean and plenty of room

    Stayed in November 2023

  • Reviewed: 26 October 2023

    8.0
    Everything was good so we are contented except it’s a bit pricy
    • Leisure trip
    • Family with young children
    • King One Bedroom with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    All good

    Stayed in October 2023

  • Reviewed: 13 September 2023

    9.0
    Definitely worth the trip
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    They don't have a larger selection of amenities like snacks. I needed apple juice for my daughter but they only had OJ which all 5 bottles were expired. But staff got me some apple juice from the kitchen

    The place was huge and when I asked for a bathtub because I had requested one through booking.com they upgraded my room for free which included an extra bed

    Stayed in September 2023

  • Reviewed: 22 August 2023

    10
    Perfect place to stay, especially multiple days when you want to be near Boston, but not IN Boston.
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 6 nights
    • Submitted via mobile

    The only thing was the pool was very chilly.

    It’s close to Boston but not in the city, which is what we were wanting. We stayed in a suite so the kitchen was perfect. Staff was friendly and the daily breakfast was wonderful. Very comfortable bed too.

    Stayed in July 2023

  • Reviewed: 24 April 2023

    9.0
    Overall loved me experience with my family here
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Pool was the coldest pool I’ve ever been in

    Loved the room, very clean and spacious. Breakfast was included with variety of things

    Stayed in April 2023

  • Reviewed: 23 November 2022

    9.0
    We would thoroughly recommend this hotel.
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    we didn’t have our own transport so it would have been great to have a better selection in the mini market ie sandwiches

    warm comfortable room, excellent breakfast, friendly helpful staff, spotlessly clean and overall, we were very happy with our stay there.

    Stayed in November 2022

  • Reviewed: 31 July 2022

    10
    amazing hotel and staff
    • Leisure trip
    • Family with young children
    • Two Queen One Bedroom with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    very nicely located close to whatever you may need. Diane (front desk) went above and beyond for us. she was amazing and incredibly sweet

    Stayed in July 2022

  • Reviewed: 28 July 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights

    I am expecting Kosher or Halal foods.

    Stayed in July 2022

  • Reviewed: 21 January 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Two Queen One Bedroom with Sofa Bed
    • Stayed 3 nights

    Although it did not effect my room, I know some of the rooms lost heat while we were there. But, those families were taken care of quickly and moved to others rooms.

    The breakfast was awesome, huge variety and everything tasted great. Hotel location was perfect - easy on and off from the highway and close to stores, restaurants, etc.

    Stayed in January 2022

  • Reviewed: 26 December 2021

    10
    Cut short Great stay Xmas 21 but.
    • Leisure trip
    • Family with young children
    • Two Queen Studio with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    Oops just told you in the last box

    DoTo Very welcomed at front desk ☺. We enjoyed the room clean, all the pluses w/ kitchen. Enjoyed the great breakfast. We had to leave because of the flights were going shut down. They were very good about it Will want to stay in this room when traveling. Thank, to all the employees at that hotel.

    Stayed in December 2021

  • Reviewed: 24 October 2021

    8.0
    Great location, but verify amenities before booking.
    • Leisure trip
    • Family with young children
    • King One Bedroom with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The heater for the pool wasn't working so the water was too cold to swim in - I wish we had been told this when we made inquiries about the pool to the hotel since this was a major consideration when choosing the hotel. It also was awkward that you could only enter the bathroom by going into the bedroom - no privacy!

    Excellent location. Easy to get to and had restaurants, movie theater, malls and arcade in immediate area. Loved the kitchenette and spaciousness of the room as well as the mini market and buffet breakfast. Staff was very welcoming.

    Stayed in October 2021

  • Reviewed: 20 December 2023

    6.0
    Good property needs a few renovations and investments from corporate to make it a great property.
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night

    I was placed near a stair well and was woken up frequently throughout the night by the doors slamming. The lay out of the hotel is a U shape, with 4 rooms clustered near the stairwells meaning 8 rooms per floor are near these stairs. If pressurized door hinges were installed or another way to prevent the noise from the slamming door would greatly enhance the property for a love cost.

    The front desk staff were very friendly and personable and the check in process was fast. The had a few hand carts located in the front door way to make people traveling with amble luggage easier.

    Stayed in December 2023

  • Reviewed: 17 July 2023

    7.0
    Nice place but heavily overpriced.
    • Leisure trip
    • Family with young children
    • King One Bedroom with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    I was charged two different rates for each night. One was exceptionally higher than the previous. No one informed me of the rate change or I would not have stayed there a second night.

    I enjoyed almost everything about the place.

    Stayed in July 2023

  • Reviewed: 31 May 2023

    3.0
    Will not stay again.
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Overcharged for the stay. No receipt after checkout.

    Room size.

    Stayed in May 2023

  • Reviewed: 18 March 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Sorry for the inconsistencies in my responses. We had to cancel this trip due to medical reasons. I forwarded the Dr letter to the hotel. We also had to dispute the charge on our Amex. Booking.com did everything possible to help us in this situation.

    Very good

    Stayed in February 2023

  • Reviewed: 19 October 2022

    4.0
    aside from the gym area (which I didn't use), usual hotel facilities were evident by their absence
    • Leisure trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 5 nights

    no laundry service,, no room safe, no bar for food and drink in the evening, having to pay for water all the time (expensive water)

    very limited, never changing choice of options for breakfast

    Stayed in October 2022

  • Reviewed: 3 July 2022

    5.0
    Another free stay would be nice
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Cost was way too high for what you get

    Room was nice

    Stayed in June 2022

  • Reviewed: 19 July 2022

    10
    Extremely happy with our stay.
    • Leisure trip
    • Family with young children
    • Two Queen One Bedroom with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    nothing

    The staff was really nice, courteous and helpful. Rooms were clean and plenty of towels provided. Atmosphere and ambiance was perfect.

    Stayed in July 2022

  • Reviewed: 22 October 2023

    6.0
    Lovely Hotel. Grudge paying thousands to listen to a generator all night. Was moved to another room but was still on the
    • Family with young children
    • Two Queen Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Being in a room at front of Hotel with a constant noise outside from some sort of generator outside my window. Horrible 4nights sleep especially as we had travelled from Scotland and needed a good sleep before attending my Sons wedding.

    Very clean and lovely surroundings

    Stayed in October 2023

  • Reviewed: 24 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2024

Showing 1 – 25

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