Reviews of Residence Inn by Marriott Boston Burlington 3 stars
400 District Avenue, Burlington, MA 01803, United States
#2 of 8 hotels in Burlington
Guests' ChoiceReview score
Based on 93 hotel reviews
9.0Score breakdown
-
Cleanliness
9.3
-
Comfort
9.0
-
Location
9.4
-
Facilities
9.3
-
Staff
9.2
-
Value for money
8.7
-
Free WiFi
9.0
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 9 May 2024
Karen
United States1 review8.0Very good- • Leisure trip
- • Solo traveller
- • King Studio with Sofa Bed
- • Stayed 2 nights
minor point--no oven to reheat.
good size room for one adult.
Stayed in May 2024
-
Reviewed: 24 April 2024
Julie
United States19 reviews8.0Very good- • Leisure trip
- • Family with young children
- • One-Bedroom King Suite with Sofa Bed - Hearing Accessible
- • Stayed 2 nights
- • Submitted via mobile
There was a burnt smell when you went into the room maybe the person before us cooks something to long I'm not sure.
It was close to the mall just what I wanted to be walking distance for my family was a great weekend
Stayed in April 2024
-
Reviewed: 11 March 2024
Tonya
United States40 reviews1 helpful vote10“Relaxing stay”- • Leisure trip
- • Family with young children
- • King Studio with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
N/A
Location Location
Stayed in March 2024
-
Reviewed: 15 February 2024
Colleen
United States9 reviews1 helpful vote9.0“Great place”- • Leisure trip
- • Family with young children
- • King Studio with Sofa Bed
- • Stayed 2 nights
- • Submitted via mobile
Just traffic in area.
Spotless room. Friendly staff. Great breakfast. Enjoyed stay. Can walk to mall. Pool clean.
Stayed in February 2024
-
Reviewed: 23 January 2024
Ade
United States2 reviews9.0Superb- • Leisure trip
- • Family with young children
- • King Studio with Sofa Bed
- • Stayed 3 nights
- • Submitted via mobile
Location Self catering
Stayed in December 2023
-
Reviewed: 20 January 2024
Charles
United States2 reviews10“Excellent place, very convenient”- • Couple
- • King Studio with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Nothing
Everything, very clean
Stayed in January 2024
-
Reviewed: 2 January 2024
Elna
United States15 reviews9.0Superb- • Leisure trip
- • Group
- • King Studio with Sofa Bed - Hearing Accessible
- • Stayed 3 nights
The breakfast was delicious, great location close to Salem, Boston and Lexington/concord but at a better price. Large room suite, with plenty of seating. Free parking on site.
Stayed in October 2023
-
Reviewed: 28 December 2023
Bisase
United States1 review10“loved it”- • Leisure trip
- • Couple
- • King Studio with Sofa Bed
- • Stayed 2 nights
Customer service cleanliness,location
Everything was great
Stayed in December 2023
-
Reviewed: 29 November 2023
Jeff
United States1 review10Exceptional- • Business trip
- • Solo traveller
- • King Studio with Sofa Bed
- • Stayed 1 night
Well, I spent two nights there, Friday and Saturday night. The room was spacious and clean. The bed was comfortable, and the pillows are great. The TV was very easy to work!! Which is a huge plus for hotels. The staff was very nice and accommodating and even let me checked in at 11:45 AM which I can't tell you how much I appreciated The only issue that I had the first night was that my key were not open my door. Turns out the battery was dead in the door. Your part-time maintenance man came. I think his name is Marcello. He was very gracious, apologetic for my inconvenience, and had to do some minor repairs that took 10 minutes. During that time he and I talked about a lot of stuff from our families to sports and he was just a very very nice guy. Turns out this his is second job that he is working to try to earn some more money so he can buy a home. The complementary breakfast was very nice and above average for other complementary breakfast that I've seen. I am thankful that I got the survey because I wanted to let you know just how much I appreciated your hospitality this past weekend. I would absolutely recommend this hotel to everyone. You asked if I had any complaints or if there's something perhaps that you might be able to better? I would say no. I can tell that this is a very well run hotel, and it shows.
Stayed in November 2023
-
Reviewed: 17 October 2023
Cowles
United States1 review10“Clean, friendly staff, helpful, elevator clean and quick. Nice decor throughout.”- • Leisure trip
- • Couple
- • King Studio with Sofa Bed
- • Stayed 4 nights
No make up mirror in bath.
Breakfast was AMAZING for a hotel buffet. Also appreciated the dining room where we ate. Loved the decor objects in the wall! Would have liked COX news. Also missing were any maps of the area. Loved choice of TV channels.
Stayed in September 2023
-
Reviewed: 18 September 2023
Tonya
United States40 reviews1 helpful vote10“Relaxed stay.”- • Leisure trip
- • Family with young children
- • King Studio with Sofa Bed - Hearing Accessible
- • Stayed 2 nights
- • Submitted via mobile
The check-in process was a little troubling at first, but everything got straight out.
The location is easy to get to, and the mall is within walking distance, and a lot of restaurants to choose from.
Stayed in September 2023
-
Reviewed: 4 September 2023
Yiyoon
Canada15 reviews8.0“overall ok”- • Leisure trip
- • Family with young children
- • King Studio with Sofa Bed and Adapted Tub - Mobility Accessible
- • Stayed 1 night
- • Submitted via mobile
pet charge is too expensive and booking.com should mention before booking and mobility support bathroom ‘s bathtub is very small to put chair inside
room setup is nice and spacious
Stayed in September 2023
-
Reviewed: 27 August 2023
Monserrat
Honduras3 reviews10“If you want rest, and shopping at the same time, you......”- • Couple
- • King Studio with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Minor detail ..... the whute light in the entrance/ kitchen and a not so friendly face at the front desk whe I did the check in.
The room was comfortable, the bathroom was clean and has everything for make us feel like as we are home. Breakfast options are really good if you can have it in the hotel or to go if you are in a rush.
Stayed in August 2023
-
Reviewed: 17 August 2023
Sharon
United States3 reviews1 helpful vote10“Wonderful stay for us. We’ll definitely retyrn.”- • Leisure trip
- • Couple
- • King Studio with Sofa Bed
- • Stayed 2 nights
- • Submitted via mobile
Not quite enough seating in the dining area.
We were attending a family event at a restaurant next to the hotel so the location was ideal. Our room was ready when we arrived, clean and comfortable. The staff was friendly and efficient. Morning breakfast had a nice variety.
Stayed in August 2023
-
Reviewed: 29 July 2023
Joe
United States15 reviews2 helpful votes9.0“Nice, quiet stay while in Boston area for a concert.”- • Leisure trip
- • Group
- • Two-Bedroom Suite
- • Stayed 1 night
- • Submitted via mobile
Nothing.
Big parking lot! Clean room, kind staff. Breakfast was very good!
Stayed in June 2023
-
Reviewed: 30 May 2023
Ronilee
United States4 reviews10“We ALWAYS stay here when we’re in Massachusetts”- • Leisure trip
- • Couple
- • King Studio with Sofa Bed
- • Stayed 3 nights
Leaving is always difficult
We are Disney travelers. Disney, to us, offers the best of the best when it comes to their guests. So, we are always looking for that Disney experience when we travel outside of Disney. Residence Inn Burlington has that. From the location to the Cleanliness of everything, and we are always welcomed by the staff, both at the front desk and the breakfast crew. This is why we ALWAYS stay here when we’re in Massachusetts.
Stayed in May 2023
-
Reviewed: 8 May 2023
Joa8610
United States12 reviews10“Relaxing weekend”- • Leisure trip
- • Solo traveller
- • King Studio with Sofa Bed
- • Stayed 2 nights
- • Submitted via mobile
The hotel was really good everything was great and the location is a plus I will be back again
Stayed in May 2023
-
Reviewed: 1 May 2023
Chidi
Nigeria6 reviews9.0Superb- • Leisure trip
- • Group
- • King Studio with Sofa Bed
- • Stayed 2 nights
Ambiance and Location, staffers were excellent
Stayed in April 2023
-
Reviewed: 27 March 2023
Latashia
United States1 review10“I love it”- • Leisure trip
- • Couple
- • King Studio with Sofa Bed
- • Stayed 2 nights
- • Submitted via mobile
The location
Stayed in March 2023
-
Reviewed: 31 January 2023
Steven
United States1 review10Exceptional- • Leisure trip
- • Solo traveller
- • King Studio with Sofa Bed
- • Stayed 2 nights
Location was perfect for my trip. Breakfast was good, nice balance of foods, coffee etc. Staff were very friendly and helpful. I would definitely stay here again!
Stayed in January 2023
-
Reviewed: 24 January 2023
Fone
United States3 reviews10“front office worker at night was the man and deserves recognition for his excellent customer service. down to earth atti”- • Leisure trip
- • Couple
- • King Studio with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
parking was not favorable to guests trying to enter. silverware was dirty in rooms.
great staff
Stayed in January 2023
-
Reviewed: 22 January 2023
N
United States18 reviews10“Very good place with friendly staff. Great service!”- • Business trip
- • Solo traveller
- • King Studio with Sofa Bed
- • Stayed 4 nights
- • Submitted via mobile
great place and location.
Stayed in January 2023
-
Reviewed: 6 January 2023
K
Canada13 reviews1 helpful vote10“Excellent hotel with large comfortable suite with a nice mall nearby.”- • Leisure trip
- • Family with young children
- • One-Bedroom Suite
- • Stayed 2 nights
- • Submitted via mobile
Nothing. It’s a good hotel.
Excellent breakfast with a large seating area. 24/7 coffee/tea/hot chocolate in the lobby. Large suite with two TV’s. very clean. Would stay here again.
Stayed in January 2023
-
Reviewed: 3 January 2023
Kaitlyn
United States12 reviews2 helpful votes8.0“OK except the pool closed the morning we were there, which was the entire reason for booking.”- • Leisure trip
- • Family with young children
- • One-Bedroom Suite
- • Stayed 1 night
We booked the hotel room to do a night "away" with the kids, particularly to use the pool. My even husband called to make sure the pool was open-- when we arrived, we were able to swim before dinner. The next morning when we went down to use the pool (the whole reason for our stay) the pool was closed and was being drained... I wouldn't care except that we called to ensure that it was open. My kids were really disappointed, especially since we were all suited up and wearing floaties already!
Breakfast was a nice addition-- I went down and grabbed coffee and some items for my family. The oatmeal was delicious and the food buffet was really clean. The room itself was nice-- good space for my family of 4.
Stayed in January 2023
