Reviews of Residence Inn by Marriott Boston Watertown 3 stars
570 Arsenal Street, Watertown, MA 02472, United States
#2 of 4 hotels in Watertown
Guests' ChoiceReview score
Based on 190 hotel reviews
8.7Score breakdown
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Cleanliness
9.2
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Comfort
9.3
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Location
8.9
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Facilities
9.0
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Staff
8.9
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Value for money
8.2
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Reviewed: 22 April 2024
Rachel
United States7 reviews1 helpful vote10Exceptional- • Family with young children
- • One-Bedroom King Suite
- • Stayed 1 night
- • Submitted via mobile
Pool could be bigger and no hot tub
Breakfast was included, room was clean and had a lot of room. Pool was very warm
Stayed in March 2024
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Reviewed: 17 April 2024
Joanne
United States3 reviews8.0Very good- • Leisure trip
- • Couple
- • One-Bedroom King Suite
- • Stayed 2 nights
- • Submitted via mobile
The breakfast
Just about everything
Stayed in March 2024
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Reviewed: 2 April 2024
Gustavo
Costa Rica73 reviews1 helpful vote8.0“Excellent location and facility for mid to long staying”- • Leisure trip
- • Couple
- • Double Studio with Sofa Bed
- • Stayed 6 nights
- • Submitted via mobile
Breakfast is too repetitive with few options.
Location and cleanliness.
Stayed in April 2024
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Reviewed: 8 February 2024
Elaine
United States10 reviews2 helpful votes9.0“Great location”- • Leisure trip
- • Couple
- • King Studio with Sofa Bed
- • Stayed 2 nights
- • Submitted via mobile
No complaints
Location close to arsenal square
Stayed in January 2024
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Reviewed: 29 January 2024
Carol
United States5 reviews1 helpful vote10Exceptional- • Leisure trip
- • Solo traveller
- • King Studio with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
The coffee. Those little coffee machines do not make good coffee. And the coffee at the breakfast wasn't much better.
I was amazed at the room - not just a room but a studio apt with so much space to relax
Stayed in January 2024
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Reviewed: 23 January 2024
Laurie
United States8 reviews10“Clean, spacious, and friendly”- • Leisure trip
- • Family with young children
- • King Studio with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Very clean & spacious. Close to The Track at New Balance.
Stayed in December 2023
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Reviewed: 15 January 2024
Maureen
United States17 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • One-Bedroom King Suite
- • Stayed 1 night
- • Submitted via mobile
It takes a long time for the water to get hot.
The room set-up is nice.
Stayed in January 2024
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Reviewed: 31 December 2023
Teresa
United States12 reviews10“Nice Place”- • Leisure trip
- • Couple
- • King Studio with Sofa Bed
- • Stayed 2 nights
When I went to my spacious room studio it was stunning, until I saw the bed practically on the floor, my husband said it was probably on a platform, no biggie until it was time for bed at 12:30 am and I realized that that bed needed a boxspring, I took pictures and went to the front desk and explained to the lady the situation and I said I am sure there she looked at me and said I can change your room and I checked you have a handicap room. Which was not requested or needed. She gave me another room that was not handicap and it did have a box spring.
Location, Parking, very friendly staff, easy check in across the street from the outdoor mall and next door is Target Ubers are easy to get and pick you up right in front of the hotel.
Stayed in December 2023
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Reviewed: 28 December 2023
Mitzi
United States10 reviews9.0“Pleasant, comfortable, convenient”- • Leisure trip
- • Couple
- • King Studio with Sofa Bed
- • Stayed 8 nights
- • Submitted via mobile
We don’t like being guilt-tripped into being ecological- especially when paying for service.
We did not at breakfast there. Location is perfect for us; we’ve stayed there previously. The staff s great- very polite & helpful- particularly Grace & Muhammad.
Stayed in December 2023
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Reviewed: 10 December 2023
David
United States5 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • King Studio with Sofa Bed
- • Stayed 2 nights
- • Submitted via mobile
The room felt like a home away from home
Stayed in November 2023
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Reviewed: 7 December 2023
Arinze
Nigeria4 reviews1 helpful vote9.0Superb- • Solo traveller
- • King Studio with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
The room and the catering facility was good
Stayed in December 2023
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Reviewed: 28 November 2023
Cait
United States1 review10“Quick & easy”- • Leisure trip
- • Couple
- • King Studio with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
I don’t have anything bad to say about our stay
The room was beautiful and it was only 7 min from the venue we were going to.. the staff was super nice also
Stayed in November 2023
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Reviewed: 21 November 2023
Jakov
Croatia9 reviews9.0Superb- • Leisure trip
- • Couple
- • King Studio with Sofa Bed
- • Stayed 3 nights
- • Submitted via mobile
Sound of the ventilation system but I know it's not up to you.
Everything
Stayed in November 2023
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Reviewed: 13 October 2023
Clothilde
Germany11 reviews8.0“Nice hotel for a short stay”- • Leisure trip
- • Couple
- • King Studio with Sofa Bed
- • Stayed 2 nights
The AC is definitely a plus but the moment we stopped it, temperature would get really high. 4h after we turned it off the temperature reached 30°. If turned on only the sleeping area was cooled. A bit far by the city center by public transport.
The studio is nice and clean. Bed and sofa are very comfortable and we enjoyed the bathroom. The kitchen was well equipped for a short stay. The breakfast was tasty with different options each day. Staff was also very nice and helpful.
Stayed in October 2023
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Reviewed: 8 October 2023
Florentina
Switzerland19 reviews4 helpful votes9.0“Good choice”- • Business trip
- • Group
- • King Studio with Sofa Bed
- • Stayed 3 nights
The air conditioner, even if I could switched off
The room very comfortable
Stayed in October 2023
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Reviewed: 5 October 2023
Janet
United States2 reviews10Exceptional- • Leisure trip
- • Family with young children
- • One-Bedroom King Suite
- • Stayed 3 nights
- • Submitted via mobile
Location, room layout, good restaurants and shopping close
Stayed in October 2023
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Reviewed: 25 September 2023
Otis
United States1 review10“Stay was very comfortable. When in town, we would definitely stay again.”- • Leisure trip
- • Couple
- • King Studio with Sofa Bed
- • Stayed 2 nights
Guess we didn’t stay long enough for negatives, although my husband thought the toilet tissue could be better quality.
This residence inn, a LEEDS facility, must be newly built or renovated 👏🏽👏🏽👏🏽. Expensive, but it’s Boston with Harvard nearby AND it’s MORE than just a bed in a room. Front desk was very helpful. We called from the airport requesting early check-in and got it. Room was very very clean. Kitchen was spotless, even the dishes glasses silverware sparkled. Regular complimentary breakfast was ok, bacon eggs juice waffles muffins yogurt fruit etc.
Stayed in September 2023
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Reviewed: 9 September 2023
Shirley
United States2 reviews9.0“Great location, good size room, would stay again”- • Leisure trip
- • Family with young children
- • King Studio with Sofa Bed
- • Stayed 3 nights
Bed was very bouncy - could feel every movement of the other person.
The location is right by the Arsenal Mall area, which was great. Room was a great size, and I loved the layout. The mirror area outside the bathroom was great to get ready, because it had good lighting and an electrical outlet! So I could do my hair and makeup while someone else was in the bathroom.
Stayed in September 2023
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Reviewed: 8 September 2023
Rose
United States1 review8.0Very good- • Leisure trip
- • Couple
- • One-Bedroom King Suite
- • Stayed 2 nights
Daily cleaning of the room didn't happen and the room did not have proper stocking of supplies, paper towels, dishwasher det., etc. The lady over kitchen during the breakfast could have been much nicer and courteous.
The facility was nice, modern, updated.
Stayed in September 2023
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Reviewed: 5 September 2023
Xiaoju
Canada1 review10Exceptional- • Leisure trip
- • Family with young children
- • Double Studio with Sofa Bed
- • Stayed 2 nights
It will be good if free parking.
It's new and clean, The breakfast is good. Our kids love this hotel.
Stayed in September 2023
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Reviewed: 4 September 2023
Scott
United States12 reviews6 helpful votes8.0“Decent value, good convenient area”- • Family with young children
- • King Studio with Sofa Bed
- • Stayed 3 nights
- • Submitted via mobile
The bed was close to what we were used to in other Marriotts but a bit on the firm side. Construction outside during our stay woke us up a few times in the night.
It was the closest hotel to our destination and was close to other things we needed. The room was clean and had everything we needed and was mostly comfortable.
Stayed in September 2023
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Reviewed: 18 August 2023
Jennifer
United States48 reviews4 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • King Studio with Sofa Bed
- • Stayed 3 nights
Not a fan of the breakfast as it was really basic and limited. They need to add more option and a bit more variety.
Room was excellent! Close enough to Boston, and parking was plentiful.
Stayed in August 2023
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Reviewed: 10 August 2023
Mayra
United States13 reviews10Exceptional- • Leisure trip
- • Family with young children
- • King Studio with Sofa Bed
- • Stayed 1 night
- • Submitted via mobile
Charge for parking
Location, cleanness, staff, breakfast
Stayed in August 2023
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Reviewed: 8 July 2023
Mark
United States3 reviews10“The two nights SAVE THE DAY we will be coming back to WATERTOWN”- • Leisure trip
- • Couple
- • King Studio with Sofa Bed
- • Stayed 2 nights
Bath room towel was small for me . then you front dest and house keeping got bigger one !!!
staff was helpful Breakfast was Fantastic Room was clean and bright. Hotel room save the day
Stayed in July 2023
