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Reviews of Residence Inn by Marriott Fort Smith 3 stars

3005 South 74th Street, Massard, AR 72903, United States

#3 of 3 hotels in Massard

Guests' Choice

Review score

Based on 23 hotel reviews

6.9

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    7.6

  • Location

    8.7

  • Facilities

    6.8

  • Staff

    8.3

  • Value for money

    7.0

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Showing 1 – 23

  • Reviewed: 7 December 2022

    7.0
    Nice staff but overpriced for the facilities offered.
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite
    • Stayed 5 nights
    • Submitted via mobile

    Gas didn’t work. Carpet had holes. Room furniture was dated.

    The staff was very friendly.

    Stayed in November 2022

  • Reviewed: 16 June 2021

    8.0
    Comfortable and clean, good location. I was satisfied.
    • Leisure trip
    • Solo traveller
    • One-Bedroom Queen Suite
    • Stayed 1 night

    nothing comes to mind

    Efficient. Did not eat the breakfast

    Stayed in April 2021

  • Reviewed: 21 August 2023

    2.0
    Will probably stay elsewhere next time
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    The service wasn’t too great. The air conditioning didn’t work. We have to move 3 different times. Well not worth the $210 that was spent.

    Breakfast was ok. I like the biscuits and gravy. The coffee was good. Bed was comfy.

    Stayed in August 2023

  • Reviewed: 14 August 2023

    10
    Exceptional
    • Business trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in August 2023

  • Reviewed: 14 June 2023

    5.0
    Needs improvement
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 11 nights
    • Submitted via mobile

    The rooms desperately need updating. The sofa is worn out and uncomfortable to sit on. The curtains were ripped up. The shower curtain had tears in it. The pillows need replacing because they’re completely flat and lumpy. The toilet ran constantly and the shower dripped non-stop the entire time. The trash can in the kitchen needs to be bigger. There are no ice buckets so you have to use a plastic bag to hold up to the ice machine and get it. For some reason the fire alarms went off multiple times, and the 3rd time they tested it without warning any of the guests, so it caused confusion. The tv doesn’t work half the time and doesn’t show the correct thing that is on the guide. The phone doesn’t work in some of the rooms either. The people in the room above in town for construction, coming in and out all hours of the night, had no regard for the people below them either. Didn’t get much rest for constantly being woken up by them dropping heavy objects on the floor. You could also hear loud noises in the hall at night. Not sure if they have a gas leak or something because you constantly smell gas on the first floor. Asked for a vacuum to clean our room and never received it. I was trying to help out the only 3 reliable housekeepers that they have by cleaning our own room during our almost 2 week stay. We did get clean towels and sheets so we could change them ourselves. Doesn’t look like the tile in one of the bathrooms has been cleaned in forever. I’ve stayed at this property multiple times and this was by far the worst stay. We do appreciate the manager helping us on the last night for our troubles. We definitely expect better from Marriott and being Bonvoy members as well.

    convenient location to restaurants and stores

    Stayed in June 2023

  • Reviewed: 27 April 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Queen Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    The only thing that gave me a little concern was bathroom towels were only replaced once over three days and bedding not at all but that was a small thing. Other than that, 10/10.

    Everything was great! Great service reps. Excellent breakfast.

    Stayed in April 2023

  • Reviewed: 24 April 2023

    10
    Great place, would stay there again!
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 2 nights

    The breakfast was wonderful!

    Stayed in April 2023

  • Reviewed: 16 August 2022

    9.0
    Clean, pet friendly and lovely staff.
    • With a pet
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 1 night

    Clean, pet friendly and the staff was great.

    Stayed in August 2022

  • Reviewed: 27 June 2022

    4.0
    It was ok.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 1 night

    THERE WAS NO POOL AVAILABLE and it is the only reason we chose this particular hotel!

    I love the breakfast and the lady who was preparing it was super nice. The rooms also were clean and loved that it was a suite. The chaise couch was amazing. Negative: I chose this particular Hotel because of the beautiful pictures of the pool. We got a way for a weekend stay and just wanted to relax all afternoon by the pool, but to our dismay, DID NOT GET TO, because the pool was down. It would have been nice if this would have been stated online when we made our booking.

    Stayed in June 2022

  • Reviewed: 20 June 2022

    5.0
    Customer service not good! Would not fix any problems and overcharged us.
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    The couch bed was broken, I called the front desk, they didn't have anyone to come fix it, couldn't move us to a different room. At checkout I told them I would like credited some money and they did nothing. They also charged me 45$ more dollars than what I had reserved it for. Customer service sucked will not stay there again.

    It was in a nice location.

    Stayed in June 2022

  • Reviewed: 27 March 2022

    10
    I really enjoyed my stay and so did my friend, we each had our own bedroom and bathroom. the breakfast was also deliciou
    • Business trip
    • People with friends
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    nothing

    it was peaceful and cozy

    Stayed in February 2022

  • Reviewed: 9 November 2021

    9.0
    Great location to lots of restaurants and just a good part of town to stay in.
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite
    • Stayed 2 nights

    Great location. Breakfast was very nice. I had a special request for decaf coffee and the female employee was very happy to accommodate me.

    Stayed in November 2021

  • Reviewed: 21 October 2021

    5.0
    It worked out well for us due to the fact that the room was cleaned as best as possible.
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 1 night

    It would be good to get updated with Booking.com and let them know that you are a pet friendly facility. No problem for some, but our family has severe allergy issues that made it difficult. No other rooms available in city.

    Breakfast was good and service was good.

    Stayed in October 2021

  • Reviewed: 26 September 2021

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    The place was ridiculous for the price. The only thing good about this hotel was some of the staff

    The evening staff

    Stayed in September 2021

  • Reviewed: 16 May 2021

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The only thing anyone MIGHT not like about this facility is the A.C. Units seemed to be louder than most. It really wasn’t a problem for us, but I did wake up once or twice thinking a train was going by not far away.

    Great location and very friendly staff.

    Stayed in May 2021

  • Reviewed: 20 December 2021

    6.0
    Pleasant
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The website promised a hottub inside of the fitness center and when we arrived it had been shut down for years. Literally the only reason I picked this one was the jacuzzi. T

    The room was clean and service was fine

    Stayed in December 2021

  • Reviewed: 18 December 2022

    1.0
    they was rude it was loud kids running the halls
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    everything

    shower

    Stayed in December 2022

  • Reviewed: 5 November 2022

    9.0
    Comfortable.
    • Business trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 2 nights
    • Submitted via mobile

    We booked a bedroom but got a suite. Booking a bedroom on Booking.com does not ensure it will actually be a bedroom. They are the same price, just don’t bet on getting the separate bedroom if the Inn is full.

    location, clean, nice apartment-style suites, friendly staff, great breakfast

    Stayed in October 2022

  • Reviewed: 10 October 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in October 2022

  • Reviewed: 10 October 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in October 2022

  • Reviewed: 12 March 2024

    9.0
    Superb
    • Business trip
    • Group
    • One-Bedroom Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2024

  • Reviewed: 17 May 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2023

Showing 1 – 23

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