Be gentleman who checked me in was not very friendly nor helpful.

Very clean, comfortability, spacious, full kitchen, with very comfortable bed and extra extra space

Stayed in January 2024

Unfortunately, breakfast service is no longer available. However, there are several convenient dining establishments in the vicinity that offer an excellent variety of food options at affordable prices.

The location is conveniently situated near shopping centers and restaurants, making it a safe and desirable choice.

Stayed in December 2023

Housekeeping was not included and would has to be organized separately. However it was easy to exchange the towels for fresh ones.

Great location, spacious rooms. Friendly staff. Parking right in front of room. Full kitchen in room.

Stayed in January 2024

Already stated in above question.

I expected for there to atleast be regular sized plates and enough silverware that we wouldn't have to share, and neither was the case, then there was no dish soap for washing the dishes either by hand or in the dishwasher. Also the first room we were sent to was in disarray due to renovations and the price I was charged was not the price that was listed on the site when I booked the room, I was charged almost $50 more than what I was told the price would be.

Stayed in December 2023

Rude front desk staff at check-in who told us that our child's stomping for 5 seconds needed to stop as it would be bothering other guests (no one in the lobby and rooms were upstairs). As an autistic person, she was stimming and couldn't help it. Then was offered a room that was smelling of smoke. Then was provided the only room left which was a pet friendly room so it smelled of animals and had some animal treats lying around. We had no choice but to take it. When we asked front desk for tea bags, no one provided any, even though front desk said someone would drop by. No cleaning staff approached us during our 4 night stay, so we had to request towels and put out our garbage. Their official website claims to have breakfast. They don't! Wouldn't recommend for a short term stay. They seem to gear it towards permanent renters.

Spacious room

Stayed in December 2023

The property charges $50 breakage deposit per night. It is nearly 6 days later and this has not yet been released on my credit card.

Nice location near to NASA,but mind that an Uber from IAH can cost you $75.

Stayed in November 2023

There is no real signage near the roadway, we passed the property twice before we found it. The property serves as an apartment complex as well so it’s a little different from a typical Sonesta.

I did like the apartment layout and the location. It was easy to get to various attractions and it is next to a Starbucks.

Stayed in November 2023

Nothing I did not like.

Place is very spacious and had a fire place but we went during the summer. Overall nice apartments and great value!

Stayed in September 2023

Well, I was very disappointed that the young man who checked us in was rather rude. I had called several times before arriving to get more specific directions because Google Maps couldn't the directions right. It was about 2 miles off from our destination. He seemed to be irritated over the tedium of having to explain how to arrive at he location. I felt like I was being a burden, but figured that he must be busy and probably had no one to help check-in guests. If only that was the case. When we arrived about 7 minutes from our final "directions" call, there wasn't a soul in sight! He continued to be snooty and curt with my friend and me, Then we had to call the front desk using our cell phone several times because the phone in our room wasn't working, and no one would answer the phone. My friend had to walk all the way to the office as our rooms were not in the proximity of the office, My friend noticed that there were no guests in the lobby and wondered why the young night clerk wouldn't pick up the phone when we called. Needless to say, nothing was done about fixing our phone situation. Also he failed to check us out properly. Fortunately, I had gone in to voice my concerns as we were leaving to head back home. That's when the nice lady apologized for the young man's lack in customer service and offered to check us out. I told her that the we had already checked out earlier. Sure enough there was some kind of issue that she was able to fix in two minutes,

As usual Sonesta ES Suites wonderful! The entire room was spotless, and and the kitchen was a nice added bonus to our stay because my friend and I had brough food and snacks with us, only we forgot to bring the paper plates.! So it was a relief for us to find out that the kitchen was fully equipped with cookware, dinnerware, and eating utensils. The hot tub was fabulous, penetrating jets and steamy warm water! Another reason why I put Sonesta ES on top of the list is because the closet is rather spacious with built-in shelves, and the upright standing dresser and the two night stands offered even more room to store your clothes and miscellaneous item. Finally, Sonesta's rooms sizes average 100 - 150 more square footage than any of their competitors,

Stayed in October 2023

The room was complete with kitchen accoutrements and the bed was comfortable. The grounds are nicely groomed and laid out. Finally, Starbucks and McDonald's are just a few steps away. So, if you're not interested in making your own breakfast in the room, you have two convenient options.

The location was good. It was close to family and major transportation corridors.

Stayed in October 2023

Miss the breakfasts. First night Thermostat was not working so spent one evening a bit uncomfortable, but advised the front desk and it was fixed when I arrived back the next evening.

Clean and comfortable

Stayed in October 2023

The size of the room

Stayed in September 2023

Flies and cockroaches around the apartment that you have to close the door so fast to avoid them getting into the apartment

Very good value for money and clean apartment, very nice and helpful staff and it’s location near Starbucks

Stayed in September 2023

Didn't have an elevator I am disabled and had room upstairs had to climb staurs

Wonderful room

Stayed in August 2023

The cats,because I'm allergic and terrified of them

The Area it was in and the pool and the fact that I could cook instead of eating out all the time

Stayed in August 2023

Booking.com said breakfast included, but that service has been closed for quite some time due to the transition into becoming apartments for rent. There was no compensation.

Size, comfort, location, pool & hot tub.

Stayed in August 2023

We had to change rooms because the bathtub handle wasn’t working, but the staff respond very quickly to do the change 👍

The staff was pretty nice

Stayed in June 2023

Fire/ smoke alarm went off twice to three times for two nights. Was an internal problem

The bed is very comfortable

Stayed in July 2023

Smell. The room had a bad smell to it

Great beds, kitchen was great

Stayed in July 2023

No breakfast, no coffee even (though star bucks and mcdonald are just adjoining the building) but coffee in should be available. Also no paid dry cleaning service.

Room is quite spacious and comfortable. Good privacy and peacful property. Couple of staff at reception were extremely charming and helpful (while one was not, but no bad feelings as he may be opting to be serious by choice).

Stayed in June 2023

Trees need trimming very low

Location, next to Starbucks

Stayed in July 2023

They were cleaning the sewer which was outside our room, it smelled each time we pass by. Check-out time is at 11 am and not 12 noon as reflected here in booking.com. Check in time is at 1600 too and not 1500.

Our room was very spacious with almost complete amenities of an apartment.

Stayed in July 2023

The carpet was nasty. My kids feet were black after walking on it. Definitely need to be removed. I assume that’s probably what was harboring the smell of mold & stall cigarette smoke.

Fil kitchen was great

Stayed in July 2023

The shower had a mildew smell and you had to give them your dirty towels in order to get more towels if they had any available. They didn’t have a free breakfast anymore or any food and the pool wasn’t available.

The location, it was clean and the price

Stayed in June 2023

Clean And close to Starbucks

Stayed in June 2023