531 Saint Johns Road, Newport News, VA 23602, United States
#6 of 41 hotels in Newport News
Guests' ChoiceBased on 105 hotel reviews
8.4Cleanliness
8.6
Comfort
8.7
Location
9.1
Facilities
8.4
Staff
8.7
Value for money
8.1
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End of dialog contentReviewed: 15 January 2024
Jazz
United StatesPool looked a bit sus
Breakfast was really good, lobby area huge,fast elevators
Stayed in January 2024
Reviewed: 15 January 2024
Blizzy
United StatesTv is outdated so is coffe machine need bigger cup for coffe then provided
I did not stay. can u credit my booking account for me please . I only stayed one day
Stayed in January 2024
Reviewed: 23 June 2023
Neusa
United StatesThe vent in the bathroom was very dirty and there was a smell from the bathroom. I was traveling with my family and our kids and wanted room close, I asked for it when I booked well in advance, when I got there it was on the opposite side of the building and was told by the front desk at least it’s on the same floor.
The housekeepers were friendly and nice as well as the breakfast staff, the front desk was not friendly and it took multiple (5) calls and waiting to get assistance.
Stayed in June 2023
Reviewed: 22 June 2023
Johnson
United StatesThe price
The size of the rooms
Stayed in June 2023
Reviewed: 24 April 2023
Carisa
United StatesNo full oven in my room
Customer service
Stayed in April 2023
Reviewed: 13 January 2023
Giziebeth
United Stateslocation
Stayed in December 2022
Reviewed: 8 January 2023
Lucita
United StatesWe found urine saturated linen in the bag for the pullout sofa, as well as urine saturated clothing under one of the beds in the bedroom (found by our puppy). We checked in during the wee hours of the morning, sadly I had covered myself in the blanket from out of the bag too exhaustedto notice. I awoke to the strong scent of the urine, ultimately I discovered it was the blanket.This is a great place to stay and we will be back, but those items must've been overlooked by housekeeping. The clothing found under the bed was clearly that of a child (we also found a toy under the bed). The rest of the room was clean. I cleaned it again myself. Staff reacted quickly and were very apologetic. Honestly, I was wondering why a guest would place urine saturated linen back in the bag...and folded neatly as if it hadn't been used.I didn't suspect it was used, so I know the housekeeper didn't either.
Staff, facilities and location were great! We've stayed here before. We will be back! This time around we had a small issue, but it was handled professionally.
Stayed in November 2022
Reviewed: 27 December 2022
Trella
United StatesThe dishes and the tub were not clean
It was Christmas Eve the first night so no Christmas breakfast And the next morning we slept in
Stayed in December 2022
Reviewed: 18 December 2022
Pettiford
United StatesAir conditioner vent over the bed
The room, bedding, and the breakfast
Stayed in December 2022
Reviewed: 10 September 2022
Clarissa
United StatesOne of the front desk clerks wasn’t mean and evil
Location
Stayed in August 2022
Reviewed: 10 July 2022
Christina
United Statesthe full fridge and the breakfast
Stayed in July 2022
Reviewed: 5 July 2022
Shakisha
United StatesThe picture of the room I wanted was not the one I received.
The kids loved the pool.
Stayed in July 2022
Reviewed: 20 April 2022
Louise
United StatesThe furniture upholstery needed cleaning.
The breakfast was good. You had several choices.
Stayed in April 2022
Reviewed: 20 March 2022
Carmela
United Stateseveything
really good
Stayed in March 2022
Reviewed: 1 March 2022
Akeera
United StatesI booked the suite which advertise online that oven was included in room but when I arrived at property was told that my room didn't have oven and that the rooms were sold out. Also, breakfast ends to early.
Stayed in February 2022
Reviewed: 27 December 2021
Aaron
United StatesThe breakfast was very limited, and the room was not stocked with enough bath supplies. We needed to wait a day to receive towels we were missing from our room and additional pillows.
I liked the size of our room to comfortably fit five people. We traveled out there for a short trip together with some friends. I really liked the location of the hotel because we are near the airport and a variety of stores.
Stayed in December 2021
Reviewed: 25 October 2021
Karen
United StatesThe TVs were older.
Good location
Stayed in October 2021
Reviewed: 20 October 2021
Theresa
United StatesThe TV had a line going thru the screen but maintenance came and changed it out I found a few strings of hair in the shower and on the toilet
Breakfast was good and location was good
Stayed in October 2021
Reviewed: 13 September 2021
Candice
United StatesI did notice some ants by the sink and desk.
Location and pool
Stayed in September 2021
Reviewed: 26 August 2021
Joe
United StatesNothing
Location
Stayed in August 2021
Reviewed: 31 July 2021
Terrence
United StatesBreakfast was a ‘covid breakfast’…understandable, but not great…luckily Whole Foods had some great take and bake items and there was a Dunkin’ Donuts and Cracker Barrel nearby…crisis averted! 😀
Very convenient to everything…mall, food, groceries, and interstate. Great room space for our family of 4.
Stayed in July 2021
Reviewed: 24 July 2021
Tlcb
United StatesThe beds & sofa were very uncomfortable. The sofa was broken. The beds were too soft.
Location, convenience, spacious suite, and cleanliness.
Stayed in July 2021
Reviewed: 4 July 2021
Connie
United StatesThe room was clean & comfortable. The breakfast that was offered had a variety of options & was very good.
Stayed in July 2021
Reviewed: 8 June 2021
Rob
United StatesThe pool was closed. The beds were not as comfortable as other residence inn ive stayed at. Breakfast on the go, not really my thing.
The room was clean. Staff was nice an had towles at my door within minutes. They had stainless steel pots an pans. Nice.
Stayed in June 2021
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