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Reviews of Residence Inn by Marriott Norfolk Airport 3 stars

1590 North Military Highway, Norfolk, VA 23502, United States

#12 of 41 hotels in Norfolk

Guests' Choice

Review score

Based on 301 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.7

  • Facilities

    8.2

  • Staff

    8.7

  • Value for money

    7.8

  • Free WiFi

    7.1

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Showing 1 – 25

  • Reviewed: 8 April 2024

    7.0
    It was a good price for a clean and quiet room. But don’t expect luxury.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds, Sofa Bed, Full Kitchen, Living Space
    • Stayed 1 night
    • Submitted via mobile

    It smelled so strongly of sweet chemical cleaning products in the hallways. Nearly gave me a migraine. Everything was very cheaply made. Bare minimum everywhere you turned. Someone set off the fire alarm in the middle of the night.

    It was very close to where my parents live

    Stayed in April 2024

  • Reviewed: 23 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds, Sofa Bed, Full Kitchen, Living Space
    • Stayed 1 night
    • Submitted via mobile

    I never received my deposit Back. Was told by the hotel it is on booking. Com.

    Ro9m was clean

    Stayed in February 2024

  • Reviewed: 9 March 2024

    8.0
    Very pleased and would definitely stay again!
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds, Sofa Bed, Full Kitchen, Living Space
    • Stayed 1 night
    • Submitted via mobile

    We had to send down for bedding for the sofa bed because there were 5 of us. There also were only 4 towels and wash clothes. I put that there were 5 of us on my reservation, so it would have been nice to already have what we needed in the room. However, I called down to the staff and they brought what we needed ASAP, so I'm grateful for that!

    Breakfast was wonderful! The room was clean, ready for us and very nice. I really liked the suite with the kitchen. Plenty of power outlets. The elevator smells amazing and clean. Staff was very helpful.

    Stayed in March 2024

  • Reviewed: 28 January 2024

    8.0
    Large spacious rooms, clean facilities, kind staff
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with 3 Queen beds, 1 Sofa Bed, Full Kitchen, Living Space
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Spacious rooms

    Stayed in January 2024

  • Reviewed: 23 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds, Sofa Bed, Full Kitchen, Living Space
    • Stayed 1 night
    • Submitted via mobile

    It was dirty. My room had sticky stuff on the tables, trash on the floor, and food in the sofa bed. I was changed rooms and the same result. I just cleaned it myself. We were ready to relax Mind u I wrote in my booking that this has happened to me before so please clean the room upon my arrival 😑

    It wasn't a far drive from my location

    Stayed in January 2024

  • Reviewed: 16 January 2024

    8.0
    No hot tub as stated, otherwise great place to stay
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds, Sofa Bed, Full Kitchen, Living Space
    • Stayed 1 night
    • Submitted via mobile

    Stated there was a hot tub however the hot tub was cemented over and is now a patio area

    Beautiful hotel, worth the money, nice staff and cute game/breakfast room

    Stayed in November 2023

  • Reviewed: 27 November 2023

    9.0
    Location was perfect for the things we wanted to do and the price was nice.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds, Sofa Bed, Full Kitchen, Living Space
    • Stayed 3 nights

    The breakfast was disappointing. Had to ask for them to replenish many items including tater tots, milk, juice, bread, and eggs to name a few. Waiting 10 minutes for an item was excessive when time is short. Only had potatoes 1 day out of 3, never any ham or bacon just corned beef hash one day and sausage the other two. Even the dry cereal ran out. No pastries at all. Went down for breakfast each morning 45 minutes or more before it was to end so I can’t imagine what others dined on arriving even later. Also, I booked a room for 4 people and only had bath towels for 3, shouldn’t have to request that.

    The staff was super nice. We were there to see our Navy Sailor for the holiday and they allowed us to sit in the lobby and play board games for quite some time after we checked out so we could continue to visit before we started our 5 hour drive home. Nice having a full size refrigerator and stove top, we took advantage of both. We had a room with two Queen size beds and a separate sitting area which was great for those who weren’t quite ready to retire for the evening.

    Stayed in November 2023

  • Reviewed: 6 November 2023

    7.0
    Overall nice experience
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite, Sofa Bed, Full Kitchen, Living Space
    • Stayed 1 night
    • Submitted via mobile

    Shows a hot tub but the hot tub is covered up by the floor and not usable

    Quiet

    Stayed in November 2023

  • Reviewed: 3 November 2023

    8.0
    Very relaxing
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds, Sofa Bed, Full Kitchen, Living Space
    • Stayed 4 nights
    • Submitted via mobile

    There was one employee who worked the evening shift that would go out of his way to make conversation with us, while we were enjoying the outside. He wouldn't ever stop talking....I've heard his life story and he made us very uncomfortable

    Everything was very nice

    Stayed in October 2023

  • Reviewed: 20 October 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds, Sofa Bed, Full Kitchen, Living Space
    • Stayed 1 night
    • Submitted via mobile

    No restaurant insite

    Clean, confortable, nice staff, locaion all great

    Stayed in October 2023

  • Reviewed: 16 October 2023

    8.0
    my stay was good other than that
    • Leisure trip
    • Solo traveller
    • Two-Bedroom Suite with 3 Queen beds, 1 Sofa Bed, Full Kitchen, Living Space
    • Stayed 5 nights

    The room was nice and comfortable. some of the clean dishes still had food from last user the oven stunk while baking. the bottom of oven was dirty under the burner. I had to request dish soap. I was there for 5 days in a two room suite, The other room when i arrived and stayed for one night was clean

    i did not have breaskfast just coffee

    Stayed in October 2023

  • Reviewed: 15 October 2023

    8.0
    Maintanence responded quickly and took care of 2 problems.
    • Leisure trip
    • Group
    • Two-Bedroom Suite with 3 Queen beds, 1 Sofa Bed, Full Kitchen, Living Space
    • Stayed 2 nights
    • Submitted via mobile

    Don't understand garlic bread for breakfast. No bathroom cups to take meds and rinse after brushing teeth. Phone handset was really durty.

    Sausage links and potatoes

    Stayed in October 2023

  • Reviewed: 18 September 2023

    9.0
    We'll definitely be back.
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite, Sofa Bed, Full Kitchen, Living Space
    • Stayed 2 nights
    • Submitted via mobile

    I didn't like the fact that we had to leave, probably would of liked a better view. But it wasn't a deal breaker for us.

    The staff was amazing, we loved the rooms, the price might of been higher then other hotels but it was definitely worth the money. We had so much planned out for our Anniversary but ended up staying in the room most of the time. It's worth it and we'll definitely be back.

    Stayed in September 2023

  • Reviewed: 13 September 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds, Sofa Bed, Full Kitchen, Living Space
    • Stayed 1 night
    • Submitted via mobile

    The staff was not only kind but very helpful with any questions we had.

    Stayed in September 2023

  • Reviewed: 1 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds, Sofa Bed, Full Kitchen, Living Space
    • Stayed 1 night

    the train is very close and was noisy at night

    shuttle to airport 24/7

    Stayed in August 2023

  • Reviewed: 30 August 2023

    8.0
    Comfy cozy
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite, Sofa Bed, Full Kitchen, Living Space
    • Stayed 3 nights
    • Submitted via mobile

    The elevator and the couch had an unpleasant odor.

    We liked the spacious accommodations. Closeness to shopping and the beach. Breakfast available. Pleasant front desk staff

    Stayed in August 2023

  • Reviewed: 21 August 2023

    9.0
    I would stay there again.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite, Sofa Bed, Full Kitchen, Living Space
    • Stayed 2 nights

    Please read above.

    Breakfast left much to be desired but the facilities were nice.

    Stayed in August 2023

  • Reviewed: 16 August 2023

    7.0
    Loved the hotel was a family atmosphere and could fit the fam comfortably at a reasonable price.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds, Sofa Bed, Full Kitchen, Living Space
    • Stayed 1 night
    • Submitted via mobile

    The air wasn’t working properly. So while it wasn’t uncomfortablly hot, we had to get fans to stay cool through the night. Thermostat instructions would have been nice. Considering we left our things in the room. Turned on the air so it could be cool by the time we got back… yet it was still warm when we returned….

    I like the space size the kids had the room and my husband and I had the sofa bed. the kitchen would allow me to feed the family without having to eat out the whole stay…

    Stayed in August 2023

  • Reviewed: 1 August 2023

    9.0
    Excellent
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite, Sofa Bed, Full Kitchen, Living Space
    • Stayed 3 nights
    • Submitted via mobile

    All

    Stayed in July 2023

  • Reviewed: 30 July 2023

    8.0
    Good stay.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds, Sofa Bed, Full Kitchen, Living Space
    • Stayed 3 nights
    • Submitted via mobile

    Everything was good, I would just recommend having more dishwasher packets than 1, and some dish soap, plus we had to get more towels we booked for 5 people but there were only 3 towels in the room, the sofa bed wasn’t comfortable at all.

    Our room was a good size, and it was clean.

    Stayed in July 2023

  • Reviewed: 6 July 2023

    9.0
    Great hotel!
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds, Sofa Bed, Full Kitchen, Living Space
    • Stayed 1 night
    • Submitted via mobile

    Fire alarms went off two different times. Mother was in handicap room on 4th floor. No way we could get her down with elevators down.

    Breakfast was great! Great variety!

    Stayed in June 2023

  • Reviewed: 1 July 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • One-Bedroom Queen Suite, Sofa Bed, Full Kitchen, Living Space
    • Stayed 11 nights
    • Submitted via mobile

    The clientele sucked. Loud, obnoxious, yelling, and screaming in the rooms and hallway in the middle of the night. Smoking when they shouldn't be and the smell wafting into my room.

    The staff was exceptional.

    Stayed in June 2023

  • Reviewed: 29 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds, Sofa Bed, Full Kitchen, Living Space
    • Stayed 2 nights
    • Submitted via mobile

    I was able to play billiards Friday night till 2 am and Saturday night at 10pm was told by staff room was closed

    The room and basketball court

    Stayed in June 2023

  • Reviewed: 26 June 2023

    7.0
    Perfect only needed to sleep as son in hospital
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds, Sofa Bed, Full Kitchen, Living Space
    • Stayed 1 night
    • Submitted via mobile

    Needs updates

    Close to hospital

    Stayed in June 2023

Showing 1 – 25

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