1590 North Military Highway, Norfolk, VA 23502, United States
#11 of 42 hotels in Norfolk
Guests' ChoiceBased on 302 hotel reviews
7.9Cleanliness
8.2
Comfort
8.2
Location
8.6
Facilities
8.2
Staff
8.7
Value for money
7.8
Free WiFi
7.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 March 2024
Trinity
United StatesNothing at all
Breakfast was phenomenal and the location was amazing!!
Stayed in March 2024
Reviewed: 15 March 2024
Felicia
United Statesnothing
clean
Stayed in February 2024
Reviewed: 9 March 2024
Fulford
United StatesBreakfast could be better but was not bad
Hospitality and Customer Service of employees
Stayed in March 2024
Reviewed: 20 February 2024
Jacqueline
United StatesEverything was good. We came to celebrate our Aunt's 75th birthday! The staff was great and made sure we had everything we needed. Our aunt was very happy and had a wonderful time with the family. We danced, had food, and socialized.
Stayed in February 2024
Reviewed: 19 February 2024
Julie
United StatesThe shower head was AWFUL. I literally had trouble getting the shampoo out of my hair because the water pressure was so low and the shower head was trickling water out like a fine mist, even when I switched the settings. The other guests on our floor were there to party. They were yelling in the hallways until after midnight.
The room size was large and the beds were comfortable. The staff were friendly and helpful. The location was good - very close to the airport.
Stayed in February 2024
Reviewed: 5 February 2024
Tracey
United StatesDogs able to.stay and sometimes they have flies
Stayed in November 2023
Reviewed: 5 February 2024
Natasha
United StatesEverything was great
It was amazing
Stayed in February 2024
Reviewed: 28 January 2024
Jaime
United StatesThe lady Karen was horrible and rude at the desk. She messed up my reservations and charged my card 3x and got rude and cancelled me reservation without fixing the issues. Was told I’ll get a free night but point received wasn’t even enough for an night
Stayed in January 2024
Reviewed: 17 January 2024
Thomas
United StatesThere was nothing I disliked about the proper.
Great customer service!!
Stayed in January 2024
Reviewed: 17 January 2024
Thomas
United StatesThere was nothing I didn’t like.
Great customer service.
Stayed in January 2024
Reviewed: 3 January 2024
Doug
United Statesn/a
Terrific Marriott. Extremely friendly and professional staff!!
Stayed in January 2024
Reviewed: 26 December 2023
Jesselynn
United StatesThe indoor pool was way to cold and that was a big reason we choose to stay.
Everyone was super nice, very clean, and just a good stay
Stayed in December 2023
Reviewed: 26 December 2023
Angelia
United StatesThe room was partially cleaned. The kitchen floor had not been mopped or swept. I used a wipe to clean the floor. The wipe was filthy. The bathroom floor was the same. I found someone’s fingernail on the floor. There were stains on the sofa. I used a wipe to clean the sofa. I was overcharged for my stay. I wanted to continue my stay and Patterson( manager on duty) told me that I would have to change rooms which I had already stayed two nights. This was definitely my worst holiday experience. I will never stay at the Residence Inn in Norfolk again.
It was the worst ever!!! There wasn’t a variety to choose from. The eggs were green and running. The breakfast use to be their best .
Stayed in December 2023
Reviewed: 14 December 2023
Precious
United StatesThe staff was rude to me and my family. Customer service sucks . The pool was extremely cold. Couldn’t even get in . I felt like I had to walk on egg shells . I would never book there again . Could have gotten better service from somewhere else but you think Marriott and think the best but it’s NOT . On the customer service side
The hotel was nice and clean and neat.
Stayed in December 2023
Reviewed: 3 December 2023
Kyla
United StatesThe property had roaches and was not clean properly. I had to throw away food and baby milk because of roaches.
N/a
Stayed in December 2023
Reviewed: 27 November 2023
Damon
United StatesMore water pressure.
The breakfast was great and at a good time.
Stayed in November 2023
Reviewed: 25 October 2023
Reginald
USAMattress & pillows too soft
Clean & quiet
Stayed in October 2023
Reviewed: 23 October 2023
Christopher
United StatesIt was dirty and out of repair.
Close to where we needed to be
Stayed in September 2023
Reviewed: 15 October 2023
Marlene
United StatesClean and comfortable
Stayed in October 2023
Reviewed: 11 October 2023
Deirdre
United StatesGuests be able to bring dog in the room
Friendly staff
Stayed in October 2023
Reviewed: 3 October 2023
Donya
United StatesEverything
Everything
Stayed in September 2023
Reviewed: 2 October 2023
Latonya
United StatesWhen my dad turn on the garbage disposal 2 big roaches came out
The fresh smell of the hotel
Stayed in October 2023
Reviewed: 2 October 2023
Arthia
United StatesIce maker didn't produce ice tell late
Front desk clerk
Stayed in October 2023
Reviewed: 2 October 2023
Kim
United StatesNo ac in one one no hot water
Good
Stayed in October 2023
Reviewed: 28 September 2023
Cunningham
United StatesI traveled from CA to attend a funeral. There was a very nice lady at the desk when I arrived on Thursday night. However, the lady at the counter on Saturday morning that refused to check me out a day early was not helpful, was rude. She told me I was not supposed to check out until Sunday. I told ger due to the tropical storm my family that drove in from West Virginia had to leave so there was no reason for me to stay another night to please CHECK ME OUT. She refused again, told me to take it up with manager on Monday. Terrible customer service from her. The breakfast was terrible, I eat a lot of eggs, a lot and the eggs served were rubbery and tasted terrible. The pancakes just taste like flower also terrible. Safe route was toast. I picked this facility specifically because it had free breakfast.
I traveled from CA to attend a funeral. There was a very nice lady at the desk when I arrived on Thursday night was very pleasant. Room size was good.
Stayed in September 2023
Boston, USA
Rovinj, Croatia
Belo Horizonte, Brazil
Fort Worth, USA
Kenmare, Ireland
Whalley, UK
Coimbatore, India
Ballito, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content