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  5. Reviews of Residence Inn by Marriott Rochester West Greece

Reviews of Residence Inn by Marriott Rochester West Greece 3 stars

500 Paddy Creek Circle, Rochester, NY 14615, United States

#23 of 55 hotels in Rochester

Guests' Choice

Review score

Based on 180 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    9.1

  • Facilities

    8.5

  • Staff

    8.8

  • Value for money

    8.2

  • Free WiFi

    9.2

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Showing 1 – 25

  • Reviewed: 2 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Pool and surrounding area needs to be updated and cleaned

    Breakfast was great Staff was lovely Hotel room a great size for large family

    Stayed in February 2024

  • Reviewed: 19 March 2024

    8.0
    Very good
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Great breakfast. Warm pool!

    Stayed in February 2024

  • Reviewed: 25 February 2024

    7.0
    I expected better for the price.
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    My biggest complaint was the shower would leak water all over the bathroom floor every time you showered. We ended up using towels to block it all every time we showered and it was a mess and annoying. Our ice machine also didn’t work and when we told the front desk, they said it’s just slow and they *could* send ice if we needed it, he never sent ice when I told them our machine didn’t work.

    Location was great. Amazing place to stay a weekend and get some shopping or something done. Breakfast was okay, but pretty lacking. Didn’t have any prepared items besides sausage, felt very much like a cheap motel 6.

    Stayed in January 2024

  • Reviewed: 28 January 2024

    9.0
    Exceeded my expectations
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    The carpets in the rooms could've used a good cleaning.

    The breakfast was great! The staff was right on top of everything. It was a very nice stay. Definitely will go back.

    Stayed in January 2024

  • Reviewed: 16 October 2023

    8.0
    Family trip to Rochester
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom: too small. Shower head not adjustable enough. Low water pressure. Sliding glass door on shower did not open enough to allow passage for a larger bodied person. Toilet too low and toilet seat would not stay up. Bed: Mattress too soft or needs to be replaced

    Room was very spacious and fit the needs for my family. Pet friendly property made it very easy for our senior dog.

    Stayed in October 2023

  • Reviewed: 6 October 2023

    9.0
    Relaxing week in pleasant atmosphere
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 8 nights
    • Submitted via mobile

    Everything was great

    Staff, room, food were all excellent

    Stayed in September 2023

  • Reviewed: 26 September 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Brandon was extremely helpful and courteous

    Stayed in September 2023

  • Reviewed: 4 September 2023

    8.0
    met all of our needs in goood comfort
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights

    chopping board but no knives. Very Loud toilet

    great breakfast, excellent location. Very quiet

    Stayed in September 2023

  • Reviewed: 6 February 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The room was not very clean when we arrived. There was a full cup of something still in the microwave. The light fixtures were dusty making room feel dingy. The stove top was not wiped clean as there was clearly an old spill on most of it. The hot tub water in the pool area looked abnormally cloudy as if it required a good cleaning which was a disappointment as that is one of the most important features to us when booking a room.

    The location. The price. The size and accomodations of the room. The bed was super comfortable. The staff was very friendly.

    Stayed in February 2023

  • Reviewed: 29 January 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    it was a non smoking hotel, but our floor smelled like Weed the entire time!

    Stayed in January 2023

  • Reviewed: 19 December 2022

    8.0
    worth the stay no issues with my stay .
    • Leisure trip
    • People with friends
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    no ice machine

    perfect for what I was looking for comfortable bed , spacious room with kitchen, quiet , continental breakfast !

    Stayed in December 2022

  • Reviewed: 21 August 2022

    8.0
    We had a wonderful stay at the property.
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The pool area was super hot.

    Everything was clean and up to date.

    Stayed in July 2022

  • Reviewed: 3 August 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Very poor Breakfast

    Stayed in August 2022

  • Reviewed: 23 July 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Location

    Was cleen and green swimming pool

    Stayed in July 2022

  • Reviewed: 18 July 2022

    9.0
    Excellent Place to stay
    • Leisure trip
    • Solo traveller
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    the Mattress was lumpy and worn out

    Stayed in July 2022

  • Reviewed: 5 July 2022

    9.0
    Great place to stay w family
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    We had 2 rooms. One had a "damaged" lamp shade, bed was made but appeared hastily thrown together, was stocked with different toiletries, and a sliding closet door was stuck. Pullout mattress was in poor shape. Room could use a deeper cleaning however, my dil is a private cleaning provider ...Keurig please!!

    Room was spacious, pillows comfy, well supplied kitchen and hot showers. Breakfast and staff were GREAT! Overall looked good.

    Stayed in July 2022

  • Reviewed: 28 June 2022

    9.0
    It was a great location and very nice
    • With a pet
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast was ok I thought there would be more selections

    Stayed in June 2022

  • Reviewed: 18 May 2022

    9.0
    great place to stay
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    window in our room would fully close or lock.

    clean spacious room. breakfast was included.

    Stayed in May 2022

  • Reviewed: 17 January 2022

    7.0
    We came for the pool and the pool was great- needs more towels though
    • With a pet
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast is sort of limited due to COVID precautions ?!?…..out of a lot of options , have to ask for butter for toast

    Beds were comfy- tons of space

    Stayed in January 2022

  • Reviewed: 12 January 2022

    8.0
    Very good
    • Business trip
    • Group
    • King Studio with Sofa Bed
    • Stayed 8 nights
    • Submitted via mobile

    Everything, exept dogs inside eating area 😏

    Stayed in December 2021

  • Reviewed: 3 January 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    pool and whirlpool were dirty

    everything but the fact that the pool and whirlpool were dirty.

    Stayed in January 2022

  • Reviewed: 20 December 2021

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights

    amenities in the room in the kitchen and so forth. Glasses, silverware and so forth.

    Stayed in December 2021

  • Reviewed: 9 December 2021

    9.0
    A perfect "staycation"
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 2 nights

    People in the neighboring room were smoking marijuana and you could smell it in the hallway and coming through the heat ducts. Staff could monitor the "no smoking" policy.

    We were in town to see a show at the Kodak Center and stayed 2 nights in a one-bedroom King Suite, which was the perfect amount of space for the 2 of us. The amenities in the room (fully equipped kitchen with fridge, microwave and oven plus utensils) were great! We appreciated the many areas to plug in USB chargers in addition to having 2 smart TV's in the suite. The breakfast menu (now changed from buffet due to Covid) ordering was a great alternative and I was so happy to see both the pool and hot tub were up and running (and very clean)! The whole hotel was very clean, staff was very helpful and housekeeping did a great job as well! In addition to all of this, the hotel is in a perfect location near the airport, restaurants, bars and recreational activities! I will definitely stay here again when I'm in the area!

    Stayed in December 2021

  • Reviewed: 9 December 2021

    7.0
    Good stay
    • Business trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 8 nights

    Dogs allowed on premise

    breakfast

    Stayed in December 2021

Showing 1 – 25

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