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  5. Reviews of Residence Inn by Marriott San Antonio Downtown Market Square

Reviews of Residence Inn by Marriott San Antonio Downtown Market Square 3 stars

628 South Santa Rosa Boulevard, San Antonio, TX 78204, United States

#95 of 315 hotels in San Antonio

Guests' Choice

Review score

Based on 32 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.5

  • Location

    8.8

  • Facilities

    8.5

  • Staff

    8.9

  • Value for money

    8.4

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Showing 1 – 25

  • Reviewed: 23 December 2023

    10
    Enjoyable, great location
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Everything was good 💯%

    Breakfast, location and personnel were super great. Even the cook and maintenance guy. Thank you very much.

    Stayed in December 2023

  • Reviewed: 29 November 2023

    10
    Excellent
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 1 night

    Everything was perfect!

    The room was more than we expected, the bed was very good and so was the breakfast.

    Stayed in November 2023

  • Reviewed: 11 October 2023

    7.0
    Regardless, we had a very nice stay.
    • Business trip
    • Solo traveller
    • Queen Studio with Sofa Bed
    • Stayed 10 nights

    The internet service was spotty. It kept routing us to sign-in versus being free without pouching for information. After assistence from hotel staff, we were able to gain internet access without all the unnecessary info.

    the breakfast was great and the location of the hotel downtown was excellent. I especially like your hotel because it is pet-friendly. That is a big, big plus.

    Stayed in October 2023

  • Reviewed: 18 July 2023

    10
    Great room for family
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night

    The construction in front of the hotel, not their fault though. I still will stay here again.

    This was our 2nd stay here. We came back for the big 2 room suite, comfort of beds and great breakfast bar. We have another reservation for the fall here. I would highly recommend to others to stay.

    Stayed in July 2023

  • Reviewed: 18 July 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Good Service from the Front desk but they charge me a little bit more of how was my reservation

    Good Service

    Stayed in July 2023

  • Reviewed: 17 June 2023

    8.0
    .
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Breakfast

    Like the space in the room. The breakfast was OK, but the range could have been better. The staff member that checked us in could have been friendly, like the staff member who checked us out.

    Stayed in June 2023

  • Reviewed: 29 May 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Super crowded breakfast without many options

    Room was spacious. Staff was lovely. Free parking

    Stayed in May 2023

  • Reviewed: 13 March 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Helpful staff to provide information about restaurants nearby; free shuttle to Alamo.

    Stayed in March 2023

  • Reviewed: 6 March 2023

    10
    Family friendly with good breakfast bar.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Nothing bad to say.

    We booked the 2 Bedroom Suite. Plentifully space for a family of 4. We loved that each bedroom had it’s own bathroom. Our suite was clean and comfortable. About 3 blocks away from Market Square. Will definitely stay here again in the future. And the breakfast bar had hot food and good choices. Highly recommend.

    Stayed in March 2023

  • Reviewed: 5 December 2022

    9.0
    San Antonio trip!
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The pillows were lacking, but if that's the only complaint. Well done!

    The room was amazing and super comfortable.

    Stayed in December 2022

  • Reviewed: 27 November 2022

    10
    Will stay there again!
    • Leisure trip
    • Couple
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Bananas

    The breakfast selection was great and food was hot

    Stayed in November 2022

  • Reviewed: 19 September 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    I would say the only bad thing was the construction going on close by the hotel, of course it's not the hotels fault but that's about the only thing I didn't like about the area, the parking it kinda small but it's regulated so you'll can always find a spot.

    The room and location was better than I expected, the hotel was close enough to the Riverwalk and close enough to where we needed to go, so it was perfect. The room was great, very spacious, clean overall I love it.

    Stayed in September 2022

  • Reviewed: 4 June 2022

    10
    Overall my experience was great.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    The only thing I didn’t like was that you had to pay for parking.

    I liked the fact it had a full kitchen. I bought pots and pans and I didn’t have to because it was all provided. I would stay here again.

    Stayed in June 2022

  • Reviewed: 4 June 2022

    9.0
    Overall, it was a good stay. It is downtown so give yourself extra time for traffic.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    I was in a 2 bedroom and one of the bedrooms was a bit stuffy with a slight smell. It wasn't a bad smell just stuffy. The other bedroom and living area were fine. There is construction going on in the parking lot and you can almost miss the hotel entrance.

    I never participate in surveys, but I had to participate this time. Victoria checked me in. She was EXCEPTIONAL! She was very professional, kind, and answered all of my questions. She even wrote down restaurants for my family to try. We were in town for a military graduation. She was so thoughtful and excited for my family. We even showed her pictures after the graduation and her warm wishes and congratulations for our loved one was amazing! I also had problems pulling out the sofa bed and she personally came up to the room to help me. She told me to call if I needed anything at all and her working hours for the day. I would come back just for her customer service!!! Our two day stay was great and we had exceptional service from Victoria and the staff. Also, if you are a fan of hot water (not lukewarm), you would appreciate the showers here.

    Stayed in June 2022

  • Reviewed: 3 June 2022

    7.0
    It's ok but stay could be better
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 2 nights

    Room should be specious & As I've booked for three so arrangement should be for three person only

    As per the Price it's not too good & also break fast was not too good

    Stayed in May 2022

  • Reviewed: 16 February 2022

    10
    Terrific
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Everything was great.

    The breakfast and it was quiet.

    Stayed in February 2022

  • Reviewed: 29 November 2022

    4.0
    Absent a complete renovation and upgrade, I do not recommend this hotel.
    • Leisure trip
    • Couple
    • Two-Bedroom Suite
    • Stayed 7 nights

    The beds were soft and uncomfortable. The living room furniture was terrible - extremely uncomfortable. MANY of the TV stations did not work or were unavailable, although MSNBC was available. For those who like to spend time on FOX news stations or sports stations, it must be a dream system. For the rest of us, forget much entertainment on the antiquated television system. I discovered at checkout that there is a $10 per night for parking. There is no valet parking or parking garage. Just a $10 nightly fee for self-parking in an unassigned outdoor slot by the building. This irritated me greatly. Even though I have stayed in this location many times (before Covid set in), I will not be staying here again unless there is a total update of the place. It is way past the time for renovation.

    The front desk people were nice. Other than that, pretty much nothing.

    Stayed in November 2022

  • Reviewed: 20 June 2021

    3.0
    Unsatisfactory
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    There was no housekeeping for the 3nights, breakfast was not fantastic.

    Onsite parking was good and cheap, staff are friendly.

    Stayed in June 2021

  • Reviewed: 27 December 2022

    4.0
    wouldn’t recommend
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    the hot tub had to much chlorine in it and gave my kids a chlorine rash and fried my daughters hair

    I liked it had a kitchen in the room

    Stayed in December 2022

  • Reviewed: 2 October 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in September 2023

  • Reviewed: 18 September 2023

    8.0
    Very good
    • Family with young children
    • Queen Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2023

  • Reviewed: 27 April 2023

    10
    Exceptional
    • Solo traveller
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2023

  • Reviewed: 1 January 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night

    There are no comments available for this review

    Stayed in December 2022

  • Reviewed: 3 December 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2022

Showing 1 – 25

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