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  5. Reviews of MainStay Suites St Louis - Galleria

Reviews of MainStay Suites St Louis - Galleria 3 stars

8011 Galleria Parkway, Richmond Heights, MO 63117, United States

Review score

Based on 76 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.4

  • Location

    8.4

  • Facilities

    6.9

  • Staff

    8.2

  • Value for money

    6.9

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 27 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two Bedroom Queen Penthouse
    • Stayed 2 nights
    • Submitted via mobile

    The oven and pull out bed was dirty. The leg om the kitchen table was loose

    The staff was amazing and very helpful.

    Stayed in December 2023

  • Reviewed: 27 June 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast

    The room was supplied well, the only dispointment was a very loud refrigerator noise when it was running. The first morning there was no breakfast service because staff didn't show up.

    Stayed in May 2023

  • Reviewed: 15 June 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    bathroom light was yellowed/dim. bathroom door needed a hinge repaired.

    shower was gray. hot water even late in the morning. a shower liner. and great water pressure from the shower head. location was great to the train station.

    Stayed in June 2023

  • Reviewed: 7 April 2023

    6.0
    Comfortable stay for a couple nights while sight seeing
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was cold and not re stocked well. Night time guests were noisy.

    . For this trip the location worked well ,room was comfortable.

    Stayed in April 2023

  • Reviewed: 14 August 2022

    7.0
    Fair
    • Leisure trip
    • Group
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Rooms need updating. There were already sheets on the sofa bed. Clean or dirty??

    Location

    Stayed in July 2022

  • Reviewed: 2 August 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Property had packing containers (taller and wider than port-a-potties) outside. Lots of containers that created a bottleneck where only one car could pass coming and going to the room. It was a safety hazard and unsightly/ugly. Why all the containers? Also, the outdoor fire pit by the pool was not operational. They would come out and “pretend” to “try” and light it, but it didn’t work. I think they knew it, but made a show of trying to light it.

    Very close to the metro

    Stayed in August 2022

  • Reviewed: 10 July 2022

    7.0
    Not a good check in.
    • Leisure trip
    • Family with young children
    • Two Bedroom Queen Penthouse
    • Stayed 2 nights
    • Submitted via mobile

    The check in process was not good. We arrived at 6pm and our room was not ready. We were not able to get into our room until almost 8pm.

    Liked the room itself

    Stayed in July 2022

  • Reviewed: 2 June 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Two Bedroom Queen Penthouse
    • Stayed 3 nights
    • Submitted via mobile

    It was not very clean. The pool was suppose to open and did not.

    That it had a kitchen saved us money. The breakfast was good.

    Stayed in May 2022

  • Reviewed: 10 April 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two Bedroom Queen Penthouse
    • Stayed 2 nights
    • Submitted via mobile

    I didn't like it was only like 2 or 3 small trash cans. The place has a kitchen I thought it would have a place for trash.

    The place was nice when I called them about minor issues they accommodated my family perfect.

    Stayed in April 2022

  • Reviewed: 28 February 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The shower had no pressure. Getting soap off was extremely difficult

    It was nice and clean

    Stayed in February 2022

  • Reviewed: 13 December 2021

    6.0
    it was ok
    • Leisure trip
    • Family with young children
    • Two Bedroom Queen Penthouse
    • Stayed 2 nights
    • Submitted via mobile

    the suite was pricey for the size of the room and they could have did a better job cleaning the rooms and they can definitely do a better job with communication

    the location was great

    Stayed in December 2021

  • Reviewed: 22 November 2021

    7.0
    the last time I stayed here was about 8 years ago and I could not believe how bad the property looked. definitely would
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    crowd appeared to be rowdy and nothing was done about it. also the rooms not only needed to be cleaner there is also a need to update furniture.

    great location to restaurants, shopping, and Hiway.

    Stayed in November 2021

  • Reviewed: 17 November 2021

    6.0
    It was decent but not good enough for how expensive it is !
    • Leisure trip
    • Family with young children
    • Two Bedroom Queen Penthouse
    • Stayed 2 nights
    • Submitted via mobile

    The shower curtain was extremely dirty whoever cleaned the room left items from the last guest the closet door on the second floor was broken

    I like how big the room was and it was close to the mall

    Stayed in November 2021

  • Reviewed: 4 July 2021

    8.0
    good location comfortable room
    • Leisure trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 3 nights

    parking lot needed attention

    location, room layout

    Stayed in June 2021

  • Reviewed: 23 June 2021

    6.0
    Friendly staff and clean room for an older hotel.
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The bed on one side had a huge slope in it. I had to fight rolling off and I am a small person. The carpet is in desperate need of cleaning or replacement. There were two spots where someone had smashed a spider on the wall.

    The staff were extremely friendly and accommodating. The bathroom and kitchen were exceptionally clean.

    Stayed in June 2021

  • Reviewed: 23 December 2023

    9.0
    Na
    • Leisure trip
    • Family with young children
    • Penthouse Loft with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Na

    Na

    Stayed in November 2023

  • Reviewed: 6 August 2023

    4.0
    Marriott can do better.
    • Leisure trip
    • Couple
    • Two Bedroom Queen Penthouse
    • Stayed 1 night
    • Submitted via mobile

    This is a hotel masquerading as a Marriott Residence Hotel. The hotel is severely dated, and the maintenance crews are fighting a losing battle. The hotel needs a restoration. The exterior needs a pressure wash along with new paint. The exterior architectural hardware is dated and was chosen because it was the least expensive. Some of the concrete is starting to deteriorate. The inside on entering had a strong scent of mold. The carpeting was at its serviceable end. The downstairs shower, that is attached to the downstairs bedroom, had not enough flow to have a shower. ( I dressed without taking one). The laboratory sink has the same low pressure, barely enough to brush my teeth. The second bedroom, was a queen bed at the top of the balcony. I thought this was a 2 bedroom suite. The space did have a separate full bathroom. Funny my brother who was using the space had a working shower and bath but had trouble with the flushing of the toilet. My brother was woken up by an alarm on the radio, at 2 am. The living room had a dated and well used sofa bed. The ceiling fan/light was a good touch but the light kit needed to be cleaned to remove dirt and thus On checkout we ran into another woman who was angry about the condition of her unit. She was going to communicate with Marriott about her experience. Another brother was staying in another and brand new Marriott 2 miles away , and the contrast was startlingly.

    Free parking . The bed was comfortable. It was quiet. 750 sqft. High ceilings in the living room .

    Stayed in August 2023

  • Reviewed: 9 July 2023

    3.0
    The morning supervisor gave us a partial refund when we check out.
    • Group
    • Two Bedroom Queen Penthouse
    • Stayed 1 night
    • Submitted via mobile

    Difficulty checking in. They couldn’t find confirmation number & our name was entered wrong. Dirty chair, carpet, bathrooms. Non functioning ceiling light/fan with cords coming out of it. Awakened in the middle of night by staff manager banging on our door & trying to push open door, demanding our names and threatening to call the police.

    Location and the convenience of 2 bathrooms and 3 sleeping areas. Just wish we could have slept better.

    Stayed in July 2023

  • Reviewed: 6 July 2023

    9.0
    My stay was a birthday staycation. The room was nice and I enjoyed my stay.
    • Leisure trip
    • Solo traveller
    • King Studio with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    It was very peaceful.

    Stayed in July 2023

  • Reviewed: 30 June 2023

    9.0
    The small, intimate get together we had there was a perfect fit the place!
    • Leisure trip
    • Group
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The pool was the worst spot. It was actually pretty gross! There was nasty stuff like trash and diapers and used eyelashes and junk.

    Stayed in June 2023

  • Reviewed: 24 April 2023

    1.0
    it was horrible I couldn’t even stay the nastiest hotel I’ve ever been to
    • Leisure trip
    • Couple
    • Penthouse Loft with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    it wasn’t clean and there was a bug on the pillow

    nothing

    Stayed in April 2023

  • Reviewed: 20 March 2023

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • Two Bedroom Queen Penthouse
    • Stayed 1 night
    • Submitted via mobile

    The front door was broken and let a lot of cold air through. The tile floors were dirty. The second floor bathroom was dirty and the sink did not drain. Very disappointed with the amount of money I spent.

    It was in a nice area

    Stayed in March 2023

  • Reviewed: 19 December 2022

    5.0
    Passable
    • Leisure trip
    • Group
    • Two Bedroom Queen Penthouse
    • Stayed 2 nights
    • Submitted via mobile

    room was dirty. spots all on the floor. and a closet was broken when we got there.

    very friendly staff

    Stayed in December 2022

  • Reviewed: 15 November 2022

    10
    I love my stay
    • Leisure trip
    • Couple
    • Two Bedroom Queen Penthouse
    • Stayed 1 night
    • Submitted via mobile

    clean

    Stayed in November 2022

  • Reviewed: 23 June 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two Bedroom Queen Penthouse
    • Stayed 3 nights
    • Submitted via mobile

    Unable to turnoff the ceiling fan. No dish cloth to wash dishes in the sink.

    Stayed in June 2022

Showing 1 – 25

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