8011 Galleria Parkway, Richmond Heights, MO 63117, United States
Based on 76 hotel reviews
6.8Cleanliness
7.3
Comfort
7.4
Location
8.4
Facilities
6.9
Staff
8.2
Value for money
6.9
Free WiFi
8.8
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End of dialog contentReviewed: 27 December 2023
Lacretia
United StatesThe oven and pull out bed was dirty. The leg om the kitchen table was loose
The staff was amazing and very helpful.
Stayed in December 2023
Reviewed: 27 June 2023
Carla
United StatesBreakfast
The room was supplied well, the only dispointment was a very loud refrigerator noise when it was running. The first morning there was no breakfast service because staff didn't show up.
Stayed in May 2023
Reviewed: 15 June 2023
Steven
United Statesbathroom light was yellowed/dim. bathroom door needed a hinge repaired.
shower was gray. hot water even late in the morning. a shower liner. and great water pressure from the shower head. location was great to the train station.
Stayed in June 2023
Reviewed: 7 April 2023
Robin
United StatesBreakfast was cold and not re stocked well. Night time guests were noisy.
. For this trip the location worked well ,room was comfortable.
Stayed in April 2023
Reviewed: 14 August 2022
Linda
United StatesRooms need updating. There were already sheets on the sofa bed. Clean or dirty??
Location
Stayed in July 2022
Reviewed: 2 August 2022
Kim
United StatesProperty had packing containers (taller and wider than port-a-potties) outside. Lots of containers that created a bottleneck where only one car could pass coming and going to the room. It was a safety hazard and unsightly/ugly. Why all the containers? Also, the outdoor fire pit by the pool was not operational. They would come out and “pretend” to “try” and light it, but it didn’t work. I think they knew it, but made a show of trying to light it.
Very close to the metro
Stayed in August 2022
Reviewed: 10 July 2022
Jeremy
United StatesThe check in process was not good. We arrived at 6pm and our room was not ready. We were not able to get into our room until almost 8pm.
Liked the room itself
Stayed in July 2022
Reviewed: 2 June 2022
Cote
United StatesIt was not very clean. The pool was suppose to open and did not.
That it had a kitchen saved us money. The breakfast was good.
Stayed in May 2022
Reviewed: 10 April 2022
Groves
United StatesI didn't like it was only like 2 or 3 small trash cans. The place has a kitchen I thought it would have a place for trash.
The place was nice when I called them about minor issues they accommodated my family perfect.
Stayed in April 2022
Reviewed: 28 February 2022
Tina
United StatesThe shower had no pressure. Getting soap off was extremely difficult
It was nice and clean
Stayed in February 2022
Reviewed: 13 December 2021
Ashley
United Statesthe suite was pricey for the size of the room and they could have did a better job cleaning the rooms and they can definitely do a better job with communication
the location was great
Stayed in December 2021
Reviewed: 22 November 2021
Kenneth
United Statescrowd appeared to be rowdy and nothing was done about it. also the rooms not only needed to be cleaner there is also a need to update furniture.
great location to restaurants, shopping, and Hiway.
Stayed in November 2021
Reviewed: 17 November 2021
Ladifelice
United StatesThe shower curtain was extremely dirty whoever cleaned the room left items from the last guest the closet door on the second floor was broken
I like how big the room was and it was close to the mall
Stayed in November 2021
Reviewed: 4 July 2021
Michael
United Statesparking lot needed attention
location, room layout
Stayed in June 2021
Reviewed: 23 June 2021
Bonnie
United StatesThe bed on one side had a huge slope in it. I had to fight rolling off and I am a small person. The carpet is in desperate need of cleaning or replacement. There were two spots where someone had smashed a spider on the wall.
The staff were extremely friendly and accommodating. The bathroom and kitchen were exceptionally clean.
Stayed in June 2021
Reviewed: 23 December 2023
Jasmine
United StatesNa
Na
Stayed in November 2023
Reviewed: 6 August 2023
Circletriangle
United StatesThis is a hotel masquerading as a Marriott Residence Hotel. The hotel is severely dated, and the maintenance crews are fighting a losing battle. The hotel needs a restoration. The exterior needs a pressure wash along with new paint. The exterior architectural hardware is dated and was chosen because it was the least expensive. Some of the concrete is starting to deteriorate. The inside on entering had a strong scent of mold. The carpeting was at its serviceable end. The downstairs shower, that is attached to the downstairs bedroom, had not enough flow to have a shower. ( I dressed without taking one). The laboratory sink has the same low pressure, barely enough to brush my teeth. The second bedroom, was a queen bed at the top of the balcony. I thought this was a 2 bedroom suite. The space did have a separate full bathroom. Funny my brother who was using the space had a working shower and bath but had trouble with the flushing of the toilet. My brother was woken up by an alarm on the radio, at 2 am. The living room had a dated and well used sofa bed. The ceiling fan/light was a good touch but the light kit needed to be cleaned to remove dirt and thus On checkout we ran into another woman who was angry about the condition of her unit. She was going to communicate with Marriott about her experience. Another brother was staying in another and brand new Marriott 2 miles away , and the contrast was startlingly.
Free parking . The bed was comfortable. It was quiet. 750 sqft. High ceilings in the living room .
Stayed in August 2023
Reviewed: 9 July 2023
Starnes
United StatesDifficulty checking in. They couldn’t find confirmation number & our name was entered wrong. Dirty chair, carpet, bathrooms. Non functioning ceiling light/fan with cords coming out of it. Awakened in the middle of night by staff manager banging on our door & trying to push open door, demanding our names and threatening to call the police.
Location and the convenience of 2 bathrooms and 3 sleeping areas. Just wish we could have slept better.
Stayed in July 2023
Reviewed: 6 July 2023
Tamala
United StatesIt was very peaceful.
Stayed in July 2023
Reviewed: 30 June 2023
Elizabeth
United StatesThe pool was the worst spot. It was actually pretty gross! There was nasty stuff like trash and diapers and used eyelashes and junk.
Stayed in June 2023
Reviewed: 24 April 2023
Alicia
United Statesit wasn’t clean and there was a bug on the pillow
nothing
Stayed in April 2023
Reviewed: 20 March 2023
Wilke
United StatesThe front door was broken and let a lot of cold air through. The tile floors were dirty. The second floor bathroom was dirty and the sink did not drain. Very disappointed with the amount of money I spent.
It was in a nice area
Stayed in March 2023
Reviewed: 19 December 2022
Arianna
United Statesroom was dirty. spots all on the floor. and a closet was broken when we got there.
very friendly staff
Stayed in December 2022
Reviewed: 15 November 2022
Shamica
United Statesclean
Stayed in November 2022
Reviewed: 23 June 2022
Alesa
United StatesUnable to turnoff the ceiling fan. No dish cloth to wash dishes in the sink.
Stayed in June 2022
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