240 River Road, Gatlinburg, TN 37738, United States
#295 of 535 hotels in Gatlinburg
Guests' ChoiceBased on 720 hotel reviews
7.4Cleanliness
7.9
Comfort
7.9
Location
9.2
Facilities
7.3
Staff
9.0
Value for money
7.1
Free WiFi
6.7
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End of dialog contentReviewed: 24 November 2022
Richard
United StatesParking was very tight. The wifi was minimal signal.
Central location, walking distance to main street shops and restaurants.
Stayed in November 2022
Reviewed: 7 November 2022
Linda
United StatesI was shocked when I opened the door to dirty carpet and wet and after walking all over Gatlinburg it would have been nice to be able to take off my shoes but couldn't
The location is awesome. Beds are comfortable
Stayed in November 2022
Reviewed: 26 October 2022
Paul
United Statesnobody cleaned the roon for the three days i was there. i had to go to the office to get towels everyday .
the real nice lady at check-in was wonderful..
Stayed in October 2022
Reviewed: 12 October 2022
Yvonne
United StatesNo elevator. Very hard getting luggage for small children up to the third floor. Air conditioning didn't work very well
Very clean, great location and very safe. Beautiful views
Stayed in October 2022
Reviewed: 27 September 2022
Lois
United Statesnothing
it was close to down town, staff was great, parked and walked to everything
Stayed in September 2022
Reviewed: 19 September 2022
Lois
United Statesno breakfast,
close to everything
Stayed in September 2022
Reviewed: 17 September 2022
Angela
United StatesWe'll it's hard to explain. We stayed at Mt. View and my husband and I love to walk, but that darn side Hill isn't no joke. But we tackle it everyday if not twice a day!!!....
The breakfast was good.
Stayed in September 2022
Reviewed: 10 September 2022
Angelof70
United StatesThe A/C was too Noisy !!
I Really enjoyed the view from the room balcony
Stayed in August 2022
Reviewed: 30 August 2022
Laci
United StatesIt was a bit outdated in certain areas, carpet, bathroom, cabinets ect
Very clean room and the beds were nice, clean and comfortable.
Stayed in August 2022
Reviewed: 25 August 2022
Melinda
United StatestHE WATER PRESSURE IN THE SHOWER WAS HORRIBLE.
LOVE THAT THEY TEXT INSTEAD OF COMING TO THE OFFICE. THE BEDS WERE VERY COMFORTABLE
Stayed in August 2022
Reviewed: 22 August 2022
Pamela
United StatesThe loud partying, yelling, music at the terrace 2 floors below me on the terrace by a bunch of conference attendees the first night I was there. So loud it was drowning out the TV.
The balcony!
Stayed in August 2022
Reviewed: 8 August 2022
Kevin
United Statesbeds
pool and creek
Stayed in August 2022
Reviewed: 1 August 2022
Chris
United StatesI was expecting the river view The hills are HARD walks, we had to drive down them
front check in gentleman was very helpful, professional and welcoming
Stayed in July 2022
Reviewed: 26 July 2022
Karen
United StatesCould have had breakfast
There was none
Stayed in May 2022
Reviewed: 25 July 2022
Janet
United Statesthe ac did a poor job of circulating air
convenient to anakeesta and downtown
Stayed in July 2022
Reviewed: 18 July 2022
Elizabeth
United StatesA big mirror other than bathroom and more plug ins by bed to charge phone. Maybe lamp with charging adapter
I liked the location
Stayed in July 2022
Reviewed: 5 July 2022
Mark
United StatesThey didn't have the refrigerator on and took most of our stay to get cold had to throw our dinner out did not take a chance on the temp of food they did not have restaurant anymore andfor over $700 dollars for two nights was not worth $300 door did not lock we have stayed here 5 times I think we will be looking to stay at a different location
The communication and text were good but they waited till I was halfway home to tell me I left my driver's license at the front desk on 7-2-22 two days ago
Stayed in July 2022
Reviewed: 2 July 2022
David
United StatesNo charm or river view - whole place is 6 motels overlooking parking lot. Shower was cheap and soap dish fell off the wall.
Good location and nice view of town and the mountains. Close to GSM Nat. Park, which was the primary attraction.
Stayed in June 2022
Reviewed: 19 June 2022
Elizabeth
United StatesBathroom needs improvement also need more places to hang clothes
Pool and the bed size of room
Stayed in June 2022
Reviewed: 17 June 2022
Shelly
United StatesOur door was very difficult to open. There was no heads up about this at check in. The water in our shower resembled grape kool-aid, when it was first turned on, but cleared up after a bit. This happened each time the shower was turned on.
Location and comfortable beds.
Stayed in June 2022
Reviewed: 14 June 2022
Robert
United StatesWe had to get toilet paper for the room.The dang Canada geese were loud, obnoxious, and pooed just about everywhere.
The location, and having a room on the river. Staff was helpful and pleasant, mostly.
Stayed in May 2022
Reviewed: 31 May 2022
Chad
United StatesA/C didnt work well, but wasnt terrible either could have been cooler.
Had a great time, very good location, very freindly staff.
Stayed in May 2022
Reviewed: 24 May 2022
Susan
United Stateskey card failed x 3
location
Stayed in May 2022
Reviewed: 20 May 2022
Sarah
United StatesOver priced for what you get.
No breakfast that I know of Rooms need up dated . Balcony needed cleaning better.
Stayed in May 2022
Reviewed: 9 May 2022
Kimberly
United Statesdated
spectacular view
Stayed in May 2022
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